X
Tap here to go to the mobile version of the site.

منتدى الدعم

screen turns off

Posted

Hello, When I'm streaming a live video my screen goes off in few minutes. How can it stays on?

Hello, When I'm streaming a live video my screen goes off in few minutes. How can it stays on?
Roland Tanglao
  • Administrator
72 solutions 785 answers

Hi cangreg

Since we can't read minds :-) we need more troubleshooting details to help you:

  1. What model of Android tablet or phone are you using? What version of Android are you using (e.g. Jellybean 4.1-4.3, Kitkat 4.4, Lollipop 5.0, 5.1, etc)?
  2. What version of Firefox for Android are you using? (please try the latest version which is currently FF37.0.1)
  3. What did you do exactly, what happened and what did you expect? (details please! in particular the exact website url of the streaming live video and what you did before "my screen goes off")

Cheers!

...Roland

Hi cangreg Since we can't read minds :-) we need more troubleshooting details to help you: # What model of Android tablet or phone are you using? What version of Android are you using (e.g. Jellybean 4.1-4.3, Kitkat 4.4, Lollipop 5.0, 5.1, etc)? # What version of Firefox for Android are you using? (please try the latest version which is currently FF37.0.1) # What did you do exactly, what happened and what did you expect? (details please! in particular the exact website url of the streaming live video and what you did before "my screen goes off") Cheers! ...Roland

Question owner

Hello and thank you for replying. My tablet is Samsung Galaxy Tab S. And is Android 5.0.2 Mozilla is the latest version. What it does is my screen times out while im streaming I have it on max 10 min. It dims first then it goes off. If I touch the screen it continues. But when I watch a movie from you tube nothing of that happens. I maximized all the settings on my Tablet. Same streaming from same site playing fine on my laptop. Problem exists only with tablet. Thank you

Hello and thank you for replying. My tablet is Samsung Galaxy Tab S. And is Android 5.0.2 Mozilla is the latest version. What it does is my screen times out while im streaming I have it on max 10 min. It dims first then it goes off. If I touch the screen it continues. But when I watch a movie from you tube nothing of that happens. I maximized all the settings on my Tablet. Same streaming from same site playing fine on my laptop. Problem exists only with tablet. Thank you
Roland Tanglao
  • Administrator
72 solutions 785 answers

Hi cangreg

Thanks for taking the time to describe what you did.

Could you please tell us the URL of a streaming video with this problem so we can try reproducing it on our Samsung tablets?

Cheers!

...Roland

Hi cangreg Thanks for taking the time to describe what you did. Could you please tell us the URL of a streaming video with this problem so we can try reproducing it on our Samsung tablets? Cheers! ...Roland

Question owner

Hello Ronald and thanks for replying. I found a solution to the problem. I've downloaded an app called "No Screen Off" And it stopped my tablet from turning the screen off and stop the streaming. I have one question. How to exit firefox on the tablet there is no exit bottom anywhere. Thanks again

Hello Ronald and thanks for replying. I found a solution to the problem. I've downloaded an app called "No Screen Off" And it stopped my tablet from turning the screen off and stop the streaming. I have one question. How to exit firefox on the tablet there is no exit bottom anywhere. Thanks again
Roland Tanglao
  • Administrator
72 solutions 785 answers

Hi cangreg

Glad you solved your problem.

You can exit Firefox using the normal Android operating system process which is:

  1. tap the soft button next to the home button and then
  2. tap the "X" or swipe left on Firefox
  3. And finally if you don't mind clearing some or all of your data on exit, you can add the exit button back to the Firefox menu by following the instructions here:

https://support.mozilla.org/en-US/kb/how-do-i-quit-firefox-android

happy weekend! ...Roland

Hi cangreg Glad you solved your problem. You can exit Firefox using the normal Android operating system process which is: # tap the soft button next to the home button and then # tap the "X" or swipe left on Firefox # And finally if you don't mind clearing some or all of your data on exit, you can add the exit button back to the Firefox menu by following the instructions here: https://support.mozilla.org/en-US/kb/how-do-i-quit-firefox-android happy weekend! ...Roland