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Adobe flash player keeps crashing after everything listed in the help page was applied

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My Adobe flash player keeps crashing regardless that all steps listed in help menu were applied several times.

My Adobe flash player keeps crashing regardless that all steps listed in help menu were applied several times.

Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • AOL Mail Toolbar 5.22.35.10350 ({fa1cfe8c-66b4-4469-b360-b60c79d70c28})
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0402
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2b0d103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 12-20-2013
  • driverDate2:
  • driverVersion: 10.18.10.3379
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
stevendaryl 0 solutions 6 answers

The same thing happens to me. I've had this problem for several YEARS, and it occurs on different machines (laptop and desktop) and through upgrades to flash and firefox and windows.

I've been complaining for years, and there's been nothing done, by either Mozilla or Adobe. I guess there aren't enough complaints to make it worth their while to figure out the problem. But it seriously has made me consider switching to a different browser. It literally happens every 5 minutes or so.

The same thing happens to me. I've had this problem for several YEARS, and it occurs on different machines (laptop and desktop) and through upgrades to flash and firefox and windows. I've been complaining for years, and there's been nothing done, by either Mozilla or Adobe. I guess there aren't enough complaints to make it worth their while to figure out the problem. But it seriously has made me consider switching to a different browser. It literally happens every 5 minutes or so.
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157963 answers

Try to uninstall and reinstall Flash

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions for Firefox on this page:


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Try to uninstall and reinstall Flash See this about uninstalling Flash players: *http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Note that this will remove all installed Flash players. You can find the latest Flash player versions for Firefox on this page: *http://www.adobe.com/special/products/flashplayer/fp_distribution3.html ---- You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

Crashes or other problems with certain multimedia content in Firefox (such as YouTube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

Everything was applied, and did not work.... None of your suggestions fixed the problem...

Crashes or other problems with certain multimedia content in Firefox (such as YouTube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles: * [[Flash Plugin - Keep it up to date and troubleshoot problems]] * [[Adobe Flash plugin has crashed - Prevent it from happening again]] <!--Please also note that html5 may need to be enabled to view some videos on youtube [https://www.youtube.com/html5]--> Please tell us if this helped! Everything was applied, and did not work.... None of your suggestions fixed the problem...
FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' ------------------ Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
GoldenGal 0 solutions 1 answers

gremash said

My Adobe flash player keeps crashing regardless that all steps listed in help menu were applied several times.

I'm having a similar problem, but when Adobe Flash crashes, there is no report available -- I can't even send a crash report! (see image)

''gremash [[#question-1050684|said]]'' <blockquote> My Adobe flash player keeps crashing regardless that all steps listed in help menu were applied several times. </blockquote> I'm having a similar problem, but when Adobe Flash crashes, there is no report available -- I can't even send a crash report! (see image)
FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

Update your Flash Player Version 18.0.0.194
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


This can help;

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

Update your Flash Player '''Version 18.0.0.194<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---------------------------- This can help; '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it