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Firefox cant connect to the internet after a while of being on

Posted

Hi,

I posted this question some time ago and since i didnt get any working solution and I still have this issue I am reposting it now. My problem is simple: I start up my computer and open Firefox. I browse the internet normally. No problem so far. But lets say I go to take a nap or I just stop browsing to do something else on the computer without closing Firefox or whatsoever. After a while I go back to browsing on Firefox (the same window with the same tabs are still open) but now no page will finish loading no matter how long i wait.

So I close Firefox and open it again. Then I get a popup error saying Firefox is still running and that i need to close it. When i close that popup then i get another error saying it was unable to load my profile. I close that and reopen Firefox. Now it loads pages normally again but but only for 1 or 2 minutes and not any more after that. I repeat the whole process and i still get the same results until i restart my computer.

I have checked for any viruses and i have none at all and there is absolutely no problem with my overall connection since no other programs have this problems only Firefox. What can i do?

Thank you.

Edit: Im having the issue right now and I just checked but seems like some tabs work and some dont so i really dont get it.

Hi, I posted this question some time ago and since i didnt get any working solution and I still have this issue I am reposting it now. My problem is simple: I start up my computer and open Firefox. I browse the internet normally. No problem so far. But lets say I go to take a nap or I just stop browsing to do something else on the computer without closing Firefox or whatsoever. After a while I go back to browsing on Firefox (the same window with the same tabs are still open) but now no page will finish loading no matter how long i wait. So I close Firefox and open it again. Then I get a popup error saying Firefox is still running and that i need to close it. When i close that popup then i get another error saying it was unable to load my profile. I close that and reopen Firefox. Now it loads pages normally again but but only for 1 or 2 minutes and not any more after that. I repeat the whole process and i still get the same results until i restart my computer. I have checked for any viruses and i have none at all and there is absolutely no problem with my overall connection since no other programs have this problems only Firefox. What can i do? Thank you. Edit: Im having the issue right now and I just checked but seems like some tabs work and some dont so i really dont get it.

Chosen solution

Thanks for your help guys. Okay here is a little update on this issue. I am still having it but I figured out a workaround after reading all your advises. Whenever this happens I just copy all the files on my current profile onto the folder of a different profile and restart firefox with that rpofile. Now I can browse normally with all my settings and data as usual.

Thank you.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36

More Information

Gnospen 233 solutions 1920 answers

just to get a start, will you give us troubleshooting information (under help) just copy to clipboard (button) and paste it in here.

just to get a start, will you give us troubleshooting information (under help) just copy to clipboard (button) and paste it in here.

Question owner

Sure. Here you go:

Application Basics


Name: Firefox Version: 35.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.7 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: DivX Plus Web Player HTML5

Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.6 Enabled: true ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack

Name: Firebug Version: 2.0.8 Enabled: true ID: firebug@software.joehewitt.com

Name: FireShot Version: 0.98.65 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba}

Name: Flash and Video Download Version: 1.67 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: Hide Caption Titlebar Plus Version: 2.8.9 Enabled: true ID: hidecaptionplus-dp@dummy.addons.mozilla.org

Name: pbmanager Version: 0.85 Enabled: true ID: info@proxybonanza.com

Name: ProfileSwitcher Version: 1.6.2 Enabled: true ID: {fa8476cf-a98c-4e08-99b4-65a69cb4b7d4}

Name: Proxybonanza Manager Version: 2.30 Enabled: true ID: proxybonanza_manager_new@jetpack

Name: RealPlayer Browser Record Plugin Version: 15.0.6 Enabled: true ID: {0153E448-190B-4987-BDE1-F256CADA672F}

Name: Redirect Bypasser Version: 1.7 Enabled: true ID: redirectbypasser@moonlight21.com

Name: Sothink Flash Downloader for Firefox Version: 1.12 Enabled: true ID: {BAEBEF65-9289-47c5-8524-C345CC5D860D}

Name: Tree Style Tab Version: 0.15.2014120101 Enabled: true ID: treestyletab@piro.sakura.ne.jp

Name: Web Developer Version: 1.2.5 Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: MEGA Version: 2.0.218 Enabled: false ID: firefox@mega.co.nz

Graphics


Adapter Description: NVIDIA GeForce GTX 560 Ti Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1280 Device ID: 0x1082 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 7-2-2014 Driver Version: 9.18.13.4052 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 087310de Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 accessibility.warn_on_browsewithcaret: false browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.display.background_color: #C0C0C0 browser.display.use_system_colors: true browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.dont_prompt_on_enter: true browser.search.param.yahoo-fr: chr-greentree_ff&type=386496&ilc=12 browser.sessionstore.upgradeBackup.latestBuildID: 20150122214805 browser.startup.homepage_override_url: http://go.speedbit.com/?s=D5PaYA1 browser.startup.homepage_override.buildID: 20150122214805 browser.startup.homepage_override.mstone: 35.0.1 browser.tabs.insertRelatedAfterCurrent: false browser.tabs.insertRelatedAfterCurrent.backup: true browser.tabs.loadFolderAndReplace: false browser.tabs.onTop: false browser.tabs.warnOnClose: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 35.0.1 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://go.speedbit.com/search.aspx?s=D5PaYA1&q= media.gmp-gmpopenh264.lastUpdate: 1423215477 media.gmp-gmpopenh264.version: 1.3 media.gmp-manager.lastCheck: 1424579502 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1424523394 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np32dsw: 2 plugin.state.npctrl: 0 plugin.state.npdivx: 2 plugin.state.npnv3dv: 2 plugin.state.npnv3dvstreaming: 2 plugin.state.npo1d: 2 plugin.state.npovshelper: 2 plugin.state.nppl: 0 plugin.state.npqtplugin: 2 plugin.state.nprjplug: 0 plugin.state.nprpchromebrowserrecordext: 0 plugin.state.nprphtml5videoshim: 0 plugin.state.npunity3d: 0 plugin.state.npvlc: 2 plugin.state.npwlpg: 0 plugin.state.npybrowserplus: 0 plugin.state.npystate: 0 print.printer_Canon_MP540_series_Printer.print_bgcolor: false print.printer_Canon_MP540_series_Printer.print_bgimages: false print.printer_Canon_MP540_series_Printer.print_colorspace: print.printer_Canon_MP540_series_Printer.print_command: print.printer_Canon_MP540_series_Printer.print_downloadfonts: false print.printer_Canon_MP540_series_Printer.print_duplex: 1 print.printer_Canon_MP540_series_Printer.print_edge_bottom: 0 print.printer_Canon_MP540_series_Printer.print_edge_left: 0 print.printer_Canon_MP540_series_Printer.print_edge_right: 0 print.printer_Canon_MP540_series_Printer.print_edge_top: 0 print.printer_Canon_MP540_series_Printer.print_evenpages: true print.printer_Canon_MP540_series_Printer.print_footercenter: print.printer_Canon_MP540_series_Printer.print_footerleft: &PT print.printer_Canon_MP540_series_Printer.print_footerright: &D print.printer_Canon_MP540_series_Printer.print_headercenter: print.printer_Canon_MP540_series_Printer.print_headerleft: &T print.printer_Canon_MP540_series_Printer.print_headerright: &U print.printer_Canon_MP540_series_Printer.print_in_color: true print.printer_Canon_MP540_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MP540_series_Printer.print_margin_left: 0.5 print.printer_Canon_MP540_series_Printer.print_margin_right: 0.5 print.printer_Canon_MP540_series_Printer.print_margin_top: 0.5 print.printer_Canon_MP540_series_Printer.print_oddpages: true print.printer_Canon_MP540_series_Printer.print_orientation: 0 print.printer_Canon_MP540_series_Printer.print_page_delay: 50 print.printer_Canon_MP540_series_Printer.print_paper_data: 9 print.printer_Canon_MP540_series_Printer.print_paper_height: 11.00 print.printer_Canon_MP540_series_Printer.print_paper_name: print.printer_Canon_MP540_series_Printer.print_paper_size_type: 0 print.printer_Canon_MP540_series_Printer.print_paper_size_unit: 1 print.printer_Canon_MP540_series_Printer.print_paper_width: 8.50 print.printer_Canon_MP540_series_Printer.print_plex_name: print.printer_Canon_MP540_series_Printer.print_resolution: 0 print.printer_Canon_MP540_series_Printer.print_resolution_name: print.printer_Canon_MP540_series_Printer.print_reversed: false print.printer_Canon_MP540_series_Printer.print_scaling: 1.00 print.printer_Canon_MP540_series_Printer.print_shrink_to_fit: true print.printer_Canon_MP540_series_Printer.print_to_file: false print.printer_Canon_MP540_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MP540_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MP540_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MP540_series_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.enable_java: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1424346142

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Name: New Tab Data ID: newtab-data-beta@experiments.mozilla.org Description: An experiment to analyze the data on about:newtab, see bug 1062708. Active: false End Date: 1420196138488 Homepage:

Sure. Here you go: Application Basics ------------------ Name: Firefox Version: 35.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.7 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: DivX Plus Web Player HTML5 <video> Version: 2.1.2.145 Enabled: true ID: {23fcfd51-4958-4f00-80a3-ae97e717ed8b} Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.6 Enabled: true ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack Name: Firebug Version: 2.0.8 Enabled: true ID: firebug@software.joehewitt.com Name: FireShot Version: 0.98.65 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba} Name: Flash and Video Download Version: 1.67 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a} Name: Hide Caption Titlebar Plus Version: 2.8.9 Enabled: true ID: hidecaptionplus-dp@dummy.addons.mozilla.org Name: pbmanager Version: 0.85 Enabled: true ID: info@proxybonanza.com Name: ProfileSwitcher Version: 1.6.2 Enabled: true ID: {fa8476cf-a98c-4e08-99b4-65a69cb4b7d4} Name: Proxybonanza Manager Version: 2.30 Enabled: true ID: proxybonanza_manager_new@jetpack Name: RealPlayer Browser Record Plugin Version: 15.0.6 Enabled: true ID: {0153E448-190B-4987-BDE1-F256CADA672F} Name: Redirect Bypasser Version: 1.7 Enabled: true ID: redirectbypasser@moonlight21.com Name: Sothink Flash Downloader for Firefox Version: 1.12 Enabled: true ID: {BAEBEF65-9289-47c5-8524-C345CC5D860D} Name: Tree Style Tab Version: 0.15.2014120101 Enabled: true ID: treestyletab@piro.sakura.ne.jp Name: Web Developer Version: 1.2.5 Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12} Name: MEGA Version: 2.0.218 Enabled: false ID: firefox@mega.co.nz Graphics -------- Adapter Description: NVIDIA GeForce GTX 560 Ti Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1280 Device ID: 0x1082 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 7-2-2014 Driver Version: 9.18.13.4052 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 087310de Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 accessibility.warn_on_browsewithcaret: false browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.display.background_color: #C0C0C0 browser.display.use_system_colors: true browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.dont_prompt_on_enter: true browser.search.param.yahoo-fr: chr-greentree_ff&type=386496&ilc=12 browser.sessionstore.upgradeBackup.latestBuildID: 20150122214805 browser.startup.homepage_override_url: http://go.speedbit.com/?s=D5PaYA1 browser.startup.homepage_override.buildID: 20150122214805 browser.startup.homepage_override.mstone: 35.0.1 browser.tabs.insertRelatedAfterCurrent: false browser.tabs.insertRelatedAfterCurrent.backup: true browser.tabs.loadFolderAndReplace: false browser.tabs.onTop: false browser.tabs.warnOnClose: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 35.0.1 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://go.speedbit.com/search.aspx?s=D5PaYA1&q= media.gmp-gmpopenh264.lastUpdate: 1423215477 media.gmp-gmpopenh264.version: 1.3 media.gmp-manager.lastCheck: 1424579502 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1424523394 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.np32dsw: 2 plugin.state.npctrl: 0 plugin.state.npdivx: 2 plugin.state.npnv3dv: 2 plugin.state.npnv3dvstreaming: 2 plugin.state.npo1d: 2 plugin.state.npovshelper: 2 plugin.state.nppl: 0 plugin.state.npqtplugin: 2 plugin.state.nprjplug: 0 plugin.state.nprpchromebrowserrecordext: 0 plugin.state.nprphtml5videoshim: 0 plugin.state.npunity3d: 0 plugin.state.npvlc: 2 plugin.state.npwlpg: 0 plugin.state.npybrowserplus: 0 plugin.state.npystate: 0 print.printer_Canon_MP540_series_Printer.print_bgcolor: false print.printer_Canon_MP540_series_Printer.print_bgimages: false print.printer_Canon_MP540_series_Printer.print_colorspace: print.printer_Canon_MP540_series_Printer.print_command: print.printer_Canon_MP540_series_Printer.print_downloadfonts: false print.printer_Canon_MP540_series_Printer.print_duplex: 1 print.printer_Canon_MP540_series_Printer.print_edge_bottom: 0 print.printer_Canon_MP540_series_Printer.print_edge_left: 0 print.printer_Canon_MP540_series_Printer.print_edge_right: 0 print.printer_Canon_MP540_series_Printer.print_edge_top: 0 print.printer_Canon_MP540_series_Printer.print_evenpages: true print.printer_Canon_MP540_series_Printer.print_footercenter: print.printer_Canon_MP540_series_Printer.print_footerleft: &PT print.printer_Canon_MP540_series_Printer.print_footerright: &D print.printer_Canon_MP540_series_Printer.print_headercenter: print.printer_Canon_MP540_series_Printer.print_headerleft: &T print.printer_Canon_MP540_series_Printer.print_headerright: &U print.printer_Canon_MP540_series_Printer.print_in_color: true print.printer_Canon_MP540_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MP540_series_Printer.print_margin_left: 0.5 print.printer_Canon_MP540_series_Printer.print_margin_right: 0.5 print.printer_Canon_MP540_series_Printer.print_margin_top: 0.5 print.printer_Canon_MP540_series_Printer.print_oddpages: true print.printer_Canon_MP540_series_Printer.print_orientation: 0 print.printer_Canon_MP540_series_Printer.print_page_delay: 50 print.printer_Canon_MP540_series_Printer.print_paper_data: 9 print.printer_Canon_MP540_series_Printer.print_paper_height: 11.00 print.printer_Canon_MP540_series_Printer.print_paper_name: print.printer_Canon_MP540_series_Printer.print_paper_size_type: 0 print.printer_Canon_MP540_series_Printer.print_paper_size_unit: 1 print.printer_Canon_MP540_series_Printer.print_paper_width: 8.50 print.printer_Canon_MP540_series_Printer.print_plex_name: print.printer_Canon_MP540_series_Printer.print_resolution: 0 print.printer_Canon_MP540_series_Printer.print_resolution_name: print.printer_Canon_MP540_series_Printer.print_reversed: false print.printer_Canon_MP540_series_Printer.print_scaling: 1.00 print.printer_Canon_MP540_series_Printer.print_shrink_to_fit: true print.printer_Canon_MP540_series_Printer.print_to_file: false print.printer_Canon_MP540_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MP540_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MP540_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MP540_series_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.enable_java: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1424346142 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2 Experimental Features --------------------- Name: New Tab Data ID: newtab-data-beta@experiments.mozilla.org Description: An experiment to analyze the data on about:newtab, see bug 1062708. Active: false End Date: 1420196138488 Homepage:
Gnospen 233 solutions 1920 answers

I found that you have speedbit as your homepage and search engine It is regarded as a virus- /adware- /hijacker and it can be why it stops working.

http://malwaretips.com/blogs/go-speedbit-com-virus-removal/

I have a nvidia-gt540M and there was a new driver in december. check yours.

I found that you have speedbit as your homepage and search engine It is regarded as a virus- /adware- /hijacker and it can be why it stops working. http://malwaretips.com/blogs/go-speedbit-com-virus-removal/ I have a nvidia-gt540M and there was a new driver in december. check yours.

Question owner

Thanks for the answer. I ran the programs but i had to restart so I cant tell right now whether it worked or not but I will keep you guys updated.

Thank you.

Thanks for the answer. I ran the programs but i had to restart so I cant tell right now whether it worked or not but I will keep you guys updated. Thank you.

Question owner

Hi again,

I have been testing and I still have this issue. I ran the recommended antivirus multiple times and seems like i got rid of the speedbit malware and so but it didnt any good. What can I do now? This problem is driving me crazy.

Thank you.

UPDATED TROUBLESHOOTING INFO

Application Basics


Name: Firefox Version: 36.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.7 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: DivX Plus Web Player HTML5

Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.6 Enabled: true ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack

Name: Firebug Version: 2.0.8 Enabled: true ID: firebug@software.joehewitt.com

Name: FireShot Version: 0.98.68 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba}

Name: Flash and Video Download Version: 1.68 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: Hide Caption Titlebar Plus Version: 2.8.9 Enabled: true ID: hidecaptionplus-dp@dummy.addons.mozilla.org

Name: pbmanager Version: 0.85 Enabled: true ID: info@proxybonanza.com

Name: ProfileSwitcher Version: 1.6.2 Enabled: true ID: {fa8476cf-a98c-4e08-99b4-65a69cb4b7d4}

Name: Proxybonanza Manager Version: 2.30 Enabled: true ID: proxybonanza_manager_new@jetpack

Name: RealPlayer Browser Record Plugin Version: 15.0.6 Enabled: true ID: {0153E448-190B-4987-BDE1-F256CADA672F}

Name: Redirect Bypasser Version: 1.7 Enabled: true ID: redirectbypasser@moonlight21.com

Name: Sothink Flash Downloader for Firefox Version: 1.12 Enabled: true ID: {BAEBEF65-9289-47c5-8524-C345CC5D860D}

Name: Tree Style Tab Version: 0.15.2014120101 Enabled: true ID: treestyletab@piro.sakura.ne.jp

Name: Web Developer Version: 1.2.5 Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: MEGA Version: 2.0.219 Enabled: false ID: firefox@mega.co.nz

Graphics


Adapter Description: NVIDIA GeForce GTX 560 Ti Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1280 Device ID: 0x1082 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 7-2-2014 Driver Version: 9.18.13.4052 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 087310de Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


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Name: New Tab Data ID: newtab-data-beta@experiments.mozilla.org Description: An experiment to analyze the data on about:newtab, see bug 1062708. Active: false End Date: 1420196138488 Homepage:

Hi again, I have been testing and I still have this issue. I ran the recommended antivirus multiple times and seems like i got rid of the speedbit malware and so but it didnt any good. What can I do now? This problem is driving me crazy. Thank you. UPDATED TROUBLESHOOTING INFO Application Basics ------------------ Name: Firefox Version: 36.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.7 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: DivX Plus Web Player HTML5 <video> Version: 2.1.2.145 Enabled: true ID: {23fcfd51-4958-4f00-80a3-ae97e717ed8b} Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.6 Enabled: true ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack Name: Firebug Version: 2.0.8 Enabled: true ID: firebug@software.joehewitt.com Name: FireShot Version: 0.98.68 Enabled: true ID: {0b457cAA-602d-484a-8fe7-c1d894a011ba} Name: Flash and Video Download Version: 1.68 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a} Name: Hide Caption Titlebar Plus Version: 2.8.9 Enabled: true ID: 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Active: false End Date: 1420196138488 Homepage:
Gnospen 233 solutions 1920 answers

Common responses: Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Common responses: Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Question owner

Hi,

that was the first thing i tried but no use. So far the only solution I know of is to restart my system. Thats the only thing that works for now and its really an annoyance.

Also, I have noticed that not all the pages go away at the same time. Most of the times youtube is still available, at least for a while. I have noticed too that the rpoblem mostly occurs when I am loading a youtube video on the background while it is paused and I am doing something else. so I dont know if its any relation.

Hi, that was the first thing i tried but no use. So far the only solution I know of is to restart my system. Thats the only thing that works for now and its really an annoyance. Also, I have noticed that not all the pages go away at the same time. Most of the times youtube is still available, at least for a while. I have noticed too that the rpoblem mostly occurs when I am loading a youtube video on the background while it is paused and I am doing something else. so I dont know if its any relation.

Question owner

UPDATE:

I have been searching the web and I made some interesting findings. I happen to always have quite many tabs opened at the same time (up to 10 or so) and It turns out that Firefox sucks up many resources and that might be the cause according to this:

http://superuser.com/questions/331343/firefox-stops-loading-pages-after-i-have-several-open

please read the very last post there. I found out Firefox consumes over 200,000K and in fact its the thing that consumes the most in my system. I believe this may be the cause but cant tell for sure.

UPDATE: I have been searching the web and I made some interesting findings. I happen to always have quite many tabs opened at the same time (up to 10 or so) and It turns out that Firefox sucks up many resources and that might be the cause according to this: http://superuser.com/questions/331343/firefox-stops-loading-pages-after-i-have-several-open please read the very last post there. I found out Firefox consumes over 200,000K and in fact its the thing that consumes the most in my system. I believe this may be the cause but cant tell for sure.

Question owner

Help please... What should i do? Change to Chrome?

Help please... What should i do? Change to Chrome?
Gnospen 233 solutions 1920 answers

As you discovered open tabs is loaded in memory. Also you have a lot of add-ons, many loads into memory beforehand, to be ready when asked for. Do you need all? Despite that there is a add-on OneTab that converts tabs into a list, freeing memory. (200 MB isn't that much I'm using 250MB just answering this question.)

As you discovered open tabs is loaded in memory. Also you have a lot of add-ons, many loads into memory beforehand, to be ready when asked for. Do you need all? Despite that there is a add-on OneTab that converts tabs into a list, freeing memory. (200 MB isn't that much I'm using 250MB just answering this question.)

Modified by Gnospen

Question owner

Okay, I tried many things and I still have this problem. I even reduced the number of opened tabs from 8 to 4 but no use. I cant believe Firefox is not capable of having 4 tabs opened without collapsing like that.

I think the only solution is to quit Firefox and move to another browser such as Chrome. Its not exactly my favorite option but at least it allows me to have more than 4 tabs without going offline until I restart the computer like Firefox. What a piece of shit.

Okay, I tried many things and I still have this problem. I even reduced the number of opened tabs from 8 to 4 but no use. I cant believe Firefox is not capable of having 4 tabs opened without collapsing like that. I think the only solution is to quit Firefox and move to another browser such as Chrome. Its not exactly my favorite option but at least it allows me to have more than 4 tabs without going offline until I restart the computer like Firefox. What a piece of shit.

Modified by supercain2

FredMcD
  • Top 10 Contributor
4259 solutions 59646 answers

Wrong answer . . . Sorry.

Wrong answer . . . Sorry.

Modified by FredMcD

Question owner

Sorry but I dont understand what you mean. Thats not my issue at all. My issue is Firefox goes offline all of the sudden after a while and it cant be fixed until I restart the computer. Also, I dont have such am extension.

Sorry but I dont understand what you mean. Thats not my issue at all. My issue is Firefox goes offline all of the sudden after a while and it cant be fixed until I restart the computer. Also, I dont have such am extension.
FredMcD
  • Top 10 Contributor
4259 solutions 59646 answers

OPPS :-( Sorry . . . Posted the wrong response.

“All sites stop loading after Firefox is open for a period of time.” Possible Fix; https://support.mozilla.org/en-US/questions/1052489#answer-707100

OPPS :-( Sorry . . . Posted the wrong response. “All sites stop loading after Firefox is open for a period of time.” Possible Fix; https://support.mozilla.org/en-US/questions/1052489#answer-707100

Question owner

Thanks but it didnt work. No site will load at all. MY only option now is to restart my computer but then after a while it will happen again.

Thanks but it didnt work. No site will load at all. MY only option now is to restart my computer but then after a while it will happen again.
FredMcD
  • Top 10 Contributor
4259 solutions 59646 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
jscher2000
  • Top 10 Contributor
8774 solutions 71729 answers

Your issue seems a bit different from other users reporting a similar sounding issue recently:

  • Your problem started in the time frame of Firefox 34, while the others started with Firefox 36 or 36.0.1
  • You need to restart Windows to get Firefox working again, the others need to restart Firefox to get it started again

So I'm not confident that the other threads will be much help to you.

You mentioned your computer being inactive for some period of time. Is Windows going to sleep, or do your power management settings shut off your network adapter?

Your issue seems a bit different from other users reporting a similar sounding issue recently: * Your problem started in the time frame of Firefox 34, while the others started with Firefox 36 or 36.0.1 * You need to restart Windows to get Firefox working again, the others need to restart Firefox to get it started again So I'm not confident that the other threads will be much help to you. You mentioned your computer being inactive for some period of time. Is Windows going to sleep, or do your power management settings shut off your network adapter?
jscher2000
  • Top 10 Contributor
8774 solutions 71729 answers

In your earlier thread, it appears you did not try the Reset / Refresh feature. Have you tried it since then?

To rule out a problem in your settings folder, could you conduct this test:

Create a new Firefox profile

This is in addition to and does not replace your existing settings.

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should come with completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager using Start > search box (or Run) -- type or paste the following and press Enter:

firefox.exe -P

Don't delete anything here.

Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like March22, and ignore the option to change the folder location. Then start Firefox in the new profile you created.

It might take a while to determine whether the new profile is works better than your old one. If you want to import your bookmarks from your regular profile during that time, here's how:

You can use the Library dialog (Ctrl+Shift+b or "Show All Bookmarks") to access the Restore feature. The trick is knowing where to find your bookmark backups in your regular profile. After clicking Choose File... you can paste this into the file name space and press Enter to drill down to your profile folders:

%APPDATA%\Mozilla\Firefox\Profiles

The semi-randomly-named folder that has your last backup is usually the one ending with "default". Click into that one, then into the bookmarkbackups folder. Here you can pick the most recently updated file to restore.

Important: a Restore wipes any bookmarks currently in your active Firefox profile and replaces it with the contents of the restored backup.

In your earlier thread, it appears you did not try the Reset / Refresh feature. Have you tried it since then? To rule out a problem in your settings folder, could you conduct this test: '''Create a new Firefox profile''' ''This is in addition to and does not replace your existing settings.'' A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should come with completely fresh settings databases and a fresh cache folder. Exit Firefox and start up in the Profile Manager using Start > search box (or Run) -- type or paste the following and press Enter: firefox.exe -P ''Don't delete anything here.'' Any time you want to switch profiles, exit Firefox and return to this dialog. Click the Create Profile button, assign a name like March22, and ignore the option to change the folder location. Then start Firefox in the new profile you created. It might take a while to determine whether the new profile is works better than your old one. If you want to import your bookmarks from your regular profile during that time, here's how: You can use the Library dialog (Ctrl+Shift+b or "Show All Bookmarks") to access the Restore feature. The trick is knowing where to find your bookmark backups in your regular profile. After clicking Choose File... you can paste this into the file name space and press Enter to drill down to your profile folders: %APPDATA%\Mozilla\Firefox\Profiles The semi-randomly-named folder that has your last backup is usually the one ending with "default". Click into that one, then into the '''bookmarkbackups''' folder. Here you can pick the most recently updated file to restore. Important: a Restore wipes any bookmarks currently in your active Firefox profile and replaces it with the contents of the restored backup.

Question owner

Thank you guys for your help. My computer never goes to sleep, only the monitor goes off. I havent tried the reset option yet because I read it would require to remove my browser data. So thats like my last resort.

I did try by creating a new profile and I can browser normally with that profile so all this may be profile related? As I mentioned earlier one of the symptoms is that as soon as this problem comes up, I get a window with a warning saying my profile is inaccessible after I close Firefox and try to restart it.

Thank you guys for your help. My computer never goes to sleep, only the monitor goes off. I havent tried the reset option yet because I read it would require to remove my browser data. So thats like my last resort. I did try by creating a new profile and I can browser normally with that profile so all this may be profile related? As I mentioned earlier one of the symptoms is that as soon as this problem comes up, I get a window with a warning saying my profile is inaccessible after I close Firefox and try to restart it.
Zondermunz 0 solutions 8 answers

supercain2 said

Hi, I posted this question some time ago and since i didnt get any working solution and I still have this issue I am reposting it now. My problem is simple: I start up my computer and open Firefox. I browse the internet normally. No problem so far. But lets say I go to take a nap or I just stop browsing to do something else on the computer without closing Firefox or whatsoever. After a while I go back to browsing on Firefox (the same window with the same tabs are still open) but now no page will finish loading no matter how long i wait. So I close Firefox and open it again. Then I get a popup error saying Firefox is still running and that i need to close it. When i close that popup then i get another error saying it was unable to load my profile. I close that and reopen Firefox. Now it loads pages normally again but but only for 1 or 2 minutes and not any more after that. I repeat the whole process and i still get the same results until i restart my computer. I have checked for any viruses and i have none at all and there is absolutely no problem with my overall connection since no other programs have this problems only Firefox. What can i do? Thank you. Edit: Im having the issue right now and I just checked but seems like some tabs work and some dont so i really dont get it.

Possible solutions:

(1) Disable IPV6: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can#w_ipv6

(2) Create a new Firefox Profile Folder, requires careful thought, reading, and time --

A. Profiles - Where Firefox stores your bookmarks, passwords and other user data: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_how-do-i-find-my-profile

B. Use the Firefox Profile Manager to create and remove Firefox profiles: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_starting-the-profile-manager

C. Profile Manager (not the same as Firefox Profile Manager): https://developer.mozilla.org/en-US/docs/Profile_Manager

D. Backup and restore your Firefox Profile Folder: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

E. Backup your Firefox Profile Folder with FEBE: https://addons.mozilla.org/en-US/firefox/addon/febe/?src=ss

F. Create a new Firefox Profile: http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

''supercain2 [[#question-1048090|said]]'' <blockquote> Hi, I posted this question some time ago and since i didnt get any working solution and I still have this issue I am reposting it now. My problem is simple: I start up my computer and open Firefox. I browse the internet normally. No problem so far. But lets say I go to take a nap or I just stop browsing to do something else on the computer without closing Firefox or whatsoever. After a while I go back to browsing on Firefox (the same window with the same tabs are still open) but now no page will finish loading no matter how long i wait. So I close Firefox and open it again. Then I get a popup error saying Firefox is still running and that i need to close it. When i close that popup then i get another error saying it was unable to load my profile. I close that and reopen Firefox. Now it loads pages normally again but but only for 1 or 2 minutes and not any more after that. I repeat the whole process and i still get the same results until i restart my computer. I have checked for any viruses and i have none at all and there is absolutely no problem with my overall connection since no other programs have this problems only Firefox. What can i do? Thank you. Edit: Im having the issue right now and I just checked but seems like some tabs work and some dont so i really dont get it. </blockquote> Possible solutions: (1) Disable IPV6: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can#w_ipv6 (2) Create a new Firefox Profile Folder, requires careful thought, reading, and time -- A. Profiles - Where Firefox stores your bookmarks, passwords and other user data: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_how-do-i-find-my-profile B. Use the Firefox Profile Manager to create and remove Firefox profiles: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_starting-the-profile-manager C. Profile Manager (not the same as Firefox Profile Manager): https://developer.mozilla.org/en-US/docs/Profile_Manager D. Backup and restore your Firefox Profile Folder: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles E. Backup your Firefox Profile Folder with FEBE: https://addons.mozilla.org/en-US/firefox/addon/febe/?src=ss F. Create a new Firefox Profile: http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox