Recent answers to My Sync is not working. It failed to retrieve data from my account.https://support.mozilla.org/ar/questions/10434782015-01-28T07:06:03-08:00Hi mahabubakram,
Thank you for your question. I understand that you were on version 30 and after up2015-01-28T07:06:03-08:00rmcguiganhttps://support.mozilla.org/ar/questions/1043478#answer-683576<p>Hi mahabubakram,
Thank you for your question. I understand that you were on version 30 and after updating to 32 and 35 the sync data is not there. Let's try to find it.
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<ul><li>Did you sign up for the new version of sync ever at <a href="http://accounts.firefox.com?" rel="nofollow">accounts.firefox.com?</a> This would mean you are on the new sync.
</li><li>Did you previously pair a device? If so, you might have the data on the old account and will need to sign in at <a href="http://accounts.mozilla.com" rel="nofollow">accounts.mozilla.com</a> to sync the old data.
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<p><a href="/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">Back up and restore information in Firefox profiles</a>
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