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Firefox crashes

Posted

It crashes instantly when you try to open it. It doesn't even open Firefox, it just opens the Crash Reporter.

I've tried uninstalling/reinstalling several times, I've restarted my computer several times, I wiped it from my registry editor, and nothing has changed.

The crash ID is: bp-89dc985d-1ccc-46c8-bcd0-139832150121

It crashes instantly when you try to open it. It doesn't even open Firefox, it just opens the Crash Reporter. I've tried uninstalling/reinstalling several times, I've restarted my computer several times, I wiped it from my registry editor, and nothing has changed. The crash ID is: bp-89dc985d-1ccc-46c8-bcd0-139832150121

Additional System Details

Installed Plug-ins

AdBlock, Tamper Data

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.125 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4266 solutions 59816 answers

The crash report shows unknown error.

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

The crash report shows unknown error. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can try to disable OMTC and leave hardware acceleration in Firefox enabled. *<b>about:config</b> page: <b>layers.offmainthreadcomposition.enabled</b> = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I can't open it in Safe Mode, it still opens the crash reporter. I also can't use about:config because Firefox won't open - at all. It immediately opens the crash reporter.

I can't open it in Safe Mode, it still opens the crash reporter. I also can't use about:config because Firefox won't open - at all. It immediately opens the crash reporter.
FredMcD
  • Top 10 Contributor
4266 solutions 59816 answers

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.

Question owner

Crash ID: bp-77a1ede5-e80a-4523-b5d3-ef5662150121

Crash ID: bp-89dc985d-1ccc-46c8-bcd0-139832150121

Crash ID: bp-a84b4be5-91f7-4292-b6dc-9386b2150121

Crash ID: bp-60f2893e-d5d5-444d-a2bd-5e1fe2150121

Crash ID: bp-817ff732-2174-4c52-ace8-91a172150120

Crash ID: bp-ce0470df-9332-4de8-bce7-290462150119

Crash ID: bp-e68d9fbc-8639-40ef-9596-ad0712150119

Crash ID: bp-77a1ede5-e80a-4523-b5d3-ef5662150121 Crash ID: bp-89dc985d-1ccc-46c8-bcd0-139832150121 Crash ID: bp-a84b4be5-91f7-4292-b6dc-9386b2150121 Crash ID: bp-60f2893e-d5d5-444d-a2bd-5e1fe2150121 Crash ID: bp-817ff732-2174-4c52-ace8-91a172150120 Crash ID: bp-ce0470df-9332-4de8-bce7-290462150119 Crash ID: bp-e68d9fbc-8639-40ef-9596-ad0712150119
FredMcD
  • Top 10 Contributor
4266 solutions 59816 answers

It looks like they found a fix and will release it soon.

https://bugzilla.mozilla.org/show_bug.cgi?id=1122367 Do not comment in bug reports.

It looks like they found a fix and will release it soon. https://bugzilla.mozilla.org/show_bug.cgi?id=1122367 Do not comment in bug reports.