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Firefox crashes

Posted

bp-0979068e-4206-4d7a-937c-b2b262150120

firefox crash as soon as i start the application.

Tried to uninstall the application and re install it again, but the same behavior happened again.

bp-0979068e-4206-4d7a-937c-b2b262150120 firefox crash as soon as i start the application. Tried to uninstall the application and re install it again, but the same behavior happened again.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.99 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

The crash report shows;

Signature IUnknown


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

The crash report shows; Signature IUnknown ----------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?
guigs 1072 solutions 11697 answers

This was recently fixed however in order to see the change I would recommend trying Firefox beta or a clean reinstall.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

This was recently fixed however in order to see the change I would recommend trying Firefox beta or a clean reinstall. Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.

Question owner

Started firefox in safe mode and disabled the hardware acceleration. ==>When i start it again it did not start.

Uninstalled the program and deleted everything from : -Program files -Windows user Profile -Windows registry Reinstalled the latest version ==>When i start it again it did not start.

Started firefox in safe mode and disabled the hardware acceleration. ==>When i start it again it did not start. Uninstalled the program and deleted everything from : -Program files -Windows user Profile -Windows registry Reinstalled the latest version ==>When i start it again it did not start.
Chandan_Baba 35 solutions 369 answers

Refer to this thread : http://mzl.la/1xKrNIw . This might helps you to detect the problem. Also checks whether firefox is already running in background. Start Task manager by CTRL+Shift+ESC . Here in process tab search for Firefox and by right click on it End Process tree. take a look in the same tab for other Firefox related services.

Note: type "firefox -safe-mode" in "Run" box ,this might helps to start firefox in safe mode .

Refer to this thread : http://mzl.la/1xKrNIw . This might helps you to detect the problem. Also checks whether firefox is already running in background. Start Task manager by '''CTRL+Shift+ESC''' . Here in process tab search for Firefox and by right click on it '''End Process tree'''. take a look in the same tab for other Firefox related services. Note: type "firefox -safe-mode" in "Run" box ,this might helps to start firefox in safe mode .