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keeps crashing and pop ups of index of firefox programs

Posted

just for going a site like mangatown or wad.ojooo.com it would just crash for some reason i don't know why...and strange pop ups appeared just days ago and that when it started to crash too.. the pop ups were of index of Firefox programs...i have been able to do much on it.. except be on YouTube without it crashing. it started on newer version of Firefox so i when to an older version to see if anything changes but nope nothing.

crash reports

bp-31df00df-fc9b-4acc-9172-8cde92150106 bp-bfe793e9-7f87-4541-bdfc-837ab2150106 bp-97c06623-2346-4999-a0a1-1285c2150106 bp-48751f9e-74a2-4163-a41f-95e682150106

just for going a site like mangatown or wad.ojooo.com it would just crash for some reason i don't know why...and strange pop ups appeared just days ago and that when it started to crash too.. the pop ups were of index of Firefox programs...i have been able to do much on it.. except be on YouTube without it crashing. it started on newer version of Firefox so i when to an older version to see if anything changes but nope nothing. crash reports bp-31df00df-fc9b-4acc-9172-8cde92150106 bp-bfe793e9-7f87-4541-bdfc-837ab2150106 bp-97c06623-2346-4999-a0a1-1285c2150106 bp-48751f9e-74a2-4163-a41f-95e682150106

Chosen solution

Is there a reason you are using an old version of Firefox?


The crash report flagged these programs;

atidxx32.dll = Advanced Micro Devices

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • NPWLPG

Application

  • Firefox 33.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.10.12 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD M880G with ATI Mobility Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 7-29-2009
  • driverDate2:
  • driverVersion: 8.634.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.startup.homepage_override.buildID: 20141027150301
  • browser.startup.homepage_override.mstone: 33.0.2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.2
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1420516802
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1420516802
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 100620
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers
  1. Troubleshoot Firefox issues using Safe Mode
  2. Check for viruses.Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

#[[Troubleshoot Firefox issues using Safe Mode]] #Check for viruses.Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
FredMcD
  • Top 10 Contributor
4305 solutions 60413 answers

Chosen Solution

Is there a reason you are using an old version of Firefox?


The crash report flagged these programs;

atidxx32.dll = Advanced Micro Devices

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

Is there a reason you are using an old version of Firefox? ----------------------- The crash report flagged these programs; atidxx32.dll = Advanced Micro Devices IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection