X
Tap here to go to the mobile version of the site.

منتدى الدعم

why can't firefox open with the default profile. should it be renamed?

Posted

in the process of installing "malwarebytes" for additional protection, the Norton toolbar on firefox was reduced in size by the lose of my "vault " option. This prompted the reinstallation of Notion securities suite which then prevented the opening of firefox. Internet explorer works fine but I have used firefox for years so why change. Firefox now won't open (even after being uninstalled and downloaded and reinstalled. The message appears "Your firefox profile cannot be loaded , etc." Following your forum instructions, I did locate a profile file with the word "profile" imbedded. The word "profile" in the path stream is preceded by an odd name (like a foreign name). Path= "C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\bzjajhor.default-1419035389504". Can and should this file be renamed?

Please help me get back to firefox. Thanks

in the process of installing "malwarebytes" for additional protection, the Norton toolbar on firefox was reduced in size by the lose of my "vault " option. This prompted the reinstallation of Notion securities suite which then prevented the opening of firefox. Internet explorer works fine but I have used firefox for years so why change. Firefox now won't open (even after being uninstalled and downloaded and reinstalled. The message appears "Your firefox profile cannot be loaded , etc." Following your forum instructions, I did locate a profile file with the word "profile" imbedded. The word "profile" in the path stream is preceded by an odd name (like a foreign name). Path= "C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\bzjajhor.default-1419035389504". Can and should this file be renamed? Please help me get back to firefox. Thanks

Chosen solution

You shouldn't rename a profile folder. It sounds that there is a problem with the profiles.ini.

See:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/reuse a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
Read this answer in context 1

Additional System Details

Installed Plug-ins

adobe flash and other unknowns with the original system.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; BRI/2; MDDCJS; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

Chosen Solution

You shouldn't rename a profile folder. It sounds that there is a problem with the profiles.ini.

See:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create/reuse a new default profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
You shouldn't rename a profile folder. It sounds that there is a problem with the profiles.ini. See: *https://support.mozilla.org/kb/how-run-firefox-when-your-profile-missing-or-inacc This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive. *Windows: %AppData%\Mozilla\Firefox\<br>C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt;\ *Linux: ~/.mozilla/firefox/ *Mac: ~/Library/Application Support/Firefox/ You can use one of these to make Firefox create/reuse a new default profile: *Delete the profiles.ini file to force Firefox to create a new default profile *Use the Profile Manager to create a new profile<br />Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile *http://kb.mozillazine.org/Profile_Manager *https://support.mozilla.org/kb/Managing+profiles *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

The big guys did the trick. The final solution was the profile manager. Until I found out how to "run" firefox.exe -p on windows 8, I couldn't get the profile manager to come up. Once I figured that out, I just created a new profile (even though there were already 2 on the screen), closed down the file and started Firefox ---WaLa.

Thanks so much for the solution. I am a user and not very savy on the fix it dept. I appreciate your coming to the rescue. I can now put IE away.

The big guys did the trick. The final solution was the profile manager. Until I found out how to "run" firefox.exe -p on windows 8, I couldn't get the profile manager to come up. Once I figured that out, I just created a new profile (even though there were already 2 on the screen), closed down the file and started Firefox ---WaLa. Thanks so much for the solution. I am a user and not very savy on the fix it dept. I appreciate your coming to the rescue. I can now put IE away.