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Firefox tries to update but gets stuck and never completes, not even from mozzilla site. Script bugs stop emails and Firefox crashes in email. Mac Mavericks

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Running Firefox 33.0.2 on Mac Mavericks. Set to do auto updates but every time it tries to update firefox, it just gets stuck "connecting" and never actually updates. I tried going directly to Mozzilla and doing it from there but same thing. In last few days since getting these messages to update, in email a script error occurs repeatedly and then Firefox crashes. How can I update when it won't complete it?

Running Firefox 33.0.2 on Mac Mavericks. Set to do auto updates but every time it tries to update firefox, it just gets stuck "connecting" and never actually updates. I tried going directly to Mozzilla and doing it from there but same thing. In last few days since getting these messages to update, in email a script error occurs repeatedly and then Firefox crashes. How can I update when it won't complete it?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser

Application

  • Firefox 33.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.0.2/Darwin/en-US/

Extensions

  • Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x a2e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel Iris OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301
  • browser.startup.homepage: https://my.yahoo.com/?rd=nux
  • browser.startup.homepage_override.buildID: 20141027150301
  • browser.startup.homepage_override.mstone: 33.0.2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0.2
  • font.internaluseonly.changed: True
  • font.language.group: x-western
  • media.gmp-gmpopenh264.lastUpdate: 1415233349
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418177506
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418177505
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1418209141

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159845 answers

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox application and save the disk image file to the desktop *Firefox 34.0: https://www.mozilla.org/en-US/firefox/all/ *Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox