Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can I no longer simply touch my touchscreen to access links?

  • 4 replies
  • 7 have this problem
  • 116 views
  • آخر ردّ كتبه guigs

more options

I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. All of my apps as well as the links on the browser still respond to touch, just not the tab contents.

All Replies (4)

more options

HI RandyE, Thank you for your question. There was a stop to the metro version of Firefox however in order to further investigate, can you please see if this is still happening in Safe Mode:

Troubleshoot Firefox issues using Safe Mode

more options

In Safe Mode it works as it should.

more options

Is there a permanent solution to this issue?

more options

Hi RandyE., Apologies for the delay, since it works as normal in Safe Mode there is an issue with one of the add ons or hardware acceleration. In order to find out which one, it would be necessary to disable each one at a time.

Resetting Firefox would remove all of them and put Firefox to default as an alternative. However this will lose any customized configurations or addons.