This thread was archived. Please ask a new question if you need help.
Crash Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102
I'm using firefox on a new PC on which the software is all up-to-date. Crashes seem to happen randomly and I've re-set firefox and tried deleting parent.lock (which seems to help for a while). I'm running in safe mode at present and no crashes for the time being. As a long term user, I really don't want to abandon Firefox - so, grateful for any help!
All Replies (5)
In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Found these in More System Details
Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102 Submitted: 28 minutes ago Report ID: bp-76d8e6d8-c789-4067-b5a7-fc0c02141102 Submitted: 47 minutes ago Report ID: bp-0f57a6fa-6a44-48c1-8fd4-ac3da2141101 Submitted: 23 hours ago Report ID: bp-a430bfa8-d9c0-4069-9c21-bb6892141101 Submitted: 23 hours ago Report ID: bp-d19f6703-f574-4ed2-a4d1-f4cef2141101 Submitted: 23 hours ago Report ID: bp-2d4ae896-2aeb-469e-a218-e6e482141101 Submitted: 23 hours ago Report ID: bp-18500b86-7554-413a-8943-fec5e2141101 Submitted: 1 day ago Report ID: bp-3bee974c-fb9b-4275-9e3e-d861f2141031 Submitted: 2 days ago
The crash reports are for a Windows NT, is this correct?
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
These programs were flagged in the crash reports;
KERNELBASE.dll = Skype ?
ntdll.dll = Microsoft
Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Do you have Avast software installed?
- bug 1087674 - Firefox won't close with Avast 2015 10.0.2206 when HTTPS scanning is enabled
Thanks, I've disabled HTTPS scanning in Avast and no crashes since. I'm now running Firefox 33.0.2 and Avast version 2015.10.0.2206 - have recent updates resolved bug 1087674? Can I now re-activate HTTPS scanning?
You can give it a try to see if Avast has fixed this for you and that Firefox no longer crashes.
Next week Monday a special Firefox 33.1 version (Firefox 10th anniversary) will be released that includes some fixes that may help with this issue.