Recent answers to Firefox sync not workin, can't login, forgot password or sign up - none working!https://support.mozilla.org/ar/questions/10285092014-11-10T05:51:55-08:00Ok to follow up and narrow down the issue can you please try the following:
make a copy of the lo2014-11-10T05:51:55-08:00rmcguiganhttps://support.mozilla.org/ar/questions/1028509#answer-651340<p>Ok to follow up and narrow down the issue can you please try the following:
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<ol><li> make a copy of the login file in your current profile folder. This is located
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<p><a href="https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_how-do-i-find-my-profile" rel="nofollow">https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-d...</a> in these files: key3.db and logins.json
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<ol><li> Grab these and paste them into a new profile and add this to the new profile to eliminate if this is an issue with the password file.
</li><li><a href="/en-US/kb/profile-manager-create-remove-switch-firefox-profiles" rel="nofollow">Profile Manager - Create, remove or switch Firefox profiles</a>
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<p>If the passwords work in the new profile the logs would be helpful to investigate further.
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<ul><li> How do I turn on sync logs:
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<ol><li> Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
</li><li> Restart Firefox and look at: about:sync-log
</li><li> Logs and error messages will be located here
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<p>Please also use <a href="http://pastebin.mozilla.org" rel="nofollow">pastebin.mozilla.org</a> for sharring any errors that relate to this issue.
</p><p>Thank you.
</p>Hey there,
Apologies for this issue, sounds very irritating :/ It seems this is a fairly wides2014-10-31T05:30:10-07:00user709721https://support.mozilla.org/ar/questions/1028509#answer-647774<p>Hey there,
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Apologies for this issue, sounds very irritating&nbsp;:/ It seems this is a fairly widespread issue, but as the vast majority of us are volunteers (including myself) we don't have any access whatsoever to the servers for security reasons. Therefore, I've flagged this up for a member of Mozilla staff or someone who can help you better to follow it up - they should get back to you soon.
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Sorry for the inconvenience!
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Curtis Parfitt-Ford
Mozilla Support
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