Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Firefox crashes

  • 2 replies
  • 2 have this problem
  • آخر ردّ كتبه FredMcD

more options

My firefox keeps on crashing. here is my Crash ID: bp-3b395d2c-43cd-41fd-8445-439532141023

what do I need to do?

All Replies (2)

more options

hello ladyshftn, is there any particular action you're performing when this crash happens? maybe a clean reinstall can address this problem:

  1. please try to uninstall firefox from the system control panel.
  2. then go to the firefox program folder (usually located at C:\Program Files (x86)\Mozilla Firefox) and delete the contents that remain after an uninstall manually.
  3. download and install a fresh copy of the browser from
more options

Signature nsZipArchive

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.