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I can't see the content of pages, just those with video on them

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I have instaled the latest version of mozilla firefox version 33.stub from the official website.

When I open the browser i can see only the top bar(blue collored where I can see the name of the page I access), then downward is a transparent 3 cm zone and after that everything is black.

If i go and click where my bookmarks suposed to be, it apears like the page is loading because i see it's name on the blue bar and if the website has a video part, that one works perfectly but the rest of the page is black.

What do I have to do to make it work? Maybe it's just some aditional software that I have to Install.

I have a Samsung NP300E5Z-S01RO Laptop with 4 Gb RAM and Intel core i3 proccesor.

I now use the version 11.0 to send you this troubleshooting information

I have instaled the latest version of mozilla firefox version 33.stub from the official website. When I open the browser i can see only the top bar(blue collored where I can see the name of the page I access), then downward is a transparent 3 cm zone and after that everything is black. If i go and click where my bookmarks suposed to be, it apears like the page is loading because i see it's name on the blue bar and if the website has a video part, that one works perfectly but the rest of the page is black. What do I have to do to make it work? Maybe it's just some aditional software that I have to Install. I have a Samsung NP300E5Z-S01RO Laptop with 4 Gb RAM and Intel core i3 proccesor. I now use the version 11.0 to send you this troubleshooting information

Chosen solution

hello ovidelu2006, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Chrome Virtual Keyboard
  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • Online Banking Google Chrome Extension
  • Content Blocker Google Chrome Extension
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • Winamp Application Detector
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

{"libraryVersions": "Troubleshoot data provider failed: libraryVersions\nTypeError: Cc['@mozilla.org/security/nssversion;1'] is undefined", "javaScript": "Troubleshoot data provider failed: javaScript\nTypeError: winEnumer.getNext().QueryInterface(Ci.nsIInterfaceRequestor).getInterface(Ci.nsIDOMWindowUtils).isIncrementalGCEnabled is not a function", "accessibility": {"isActive": false}, "application": {"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0", "supportURL": "http://support.mozilla.com/1/firefox/11.0/WINNT/en-US/", "version": "11.0", "name": "Firefox"}, "modifiedPreferences": {"browser.places.smartBookmarksVersion": 7, "network.cookie.prefsMigrated": true, "plugin.state.nponlinebanking": 2, "browser.tabs.drawInTitlebar": false, "media.gmp-gmpopenh264.lastUpdate": 1413428370, "accessibility.typeaheadfind.flashBar": 0, "plugin.state.npvkplugin": 2, "extensions.lastAppVersion": "11.0", "browser.tabs.warnOnClose": false, "plugin.importedState": true, "browser.tabs.onTop": true, "browser.sessionstore.upgradeBackup.latestBuildID": "20141016004004", "browser.startup.homepage": "http://mail.yahoo.com/", "privacy.sanitize.migrateFx3Prefs": true, "plugin.state.npcontentblocker": 2, "font.internaluseonly.changed": false, "browser.cache.frecency_experiment": 3, "gfx.direct3d.last_used_feature_level_idx": 0, "browser.cache.disk.smart_size.first_run": false, "privacy.donottrackheader.enabled": true, "browser.startup.homepage_override.mstone": "rv:11.0", "media.gmp-manager.lastCheck": 1413428370, "browser.cache.disk.smart_size.use_old_max": false, "plugin.state.url_advisor": 2, "media.gmp-gmpopenh264.version": "1.1", "plugin.state.anti_banner_native_proxy": 2, "plugin.disable_full_page_plugin_for_types": "application/pdf", "browser.cache.disk.capacity": 358400, "browser.startup.homepage_override.buildID": "20120312181643", "places.history.expiration.transient_current_max_pages": 104858, "dom.mozApps.used": true, "browser.cache.disk.smart_size_cached_value": 593920, "dom.allow_scripts_to_close_windows": true, "security.warn_viewing_mixed": false, "places.database.lastMaintenance": 1413377169}, "extensions": [{"version": "4.9.24", "name": "DownloadHelper", "isActive": true, "id": "{b9db16a4-6edc-47ec-a1f4-b86292ed211d}"}, {"version": "1.1a", "name": "Troubleshooter", "isActive": true, "id": "troubleshooter@mozilla.org"}, {"version": "2.6.4", "name": "Adblock Plus", "isActive": false, "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"}, {"version": "4.0.10.15", "name": "Anti-Banner", "isActive": false, "id": "anti_banner@kaspersky.com"}, {"version": "10.34.0.503", "name": "BS Player ControlBar", "isActive": false, "id": "{fed66dc5-1b74-4a04-8f5c-15c5ace2b9a5}"}, {"version": "4.0.10.15", "name": "Dangerous Websites Blocker", "isActive": false, "id": "content_blocker@kaspersky.com"}, {"version": "4.0.10.15", "name": "Kaspersky URL Advisor", "isActive": false, "id": "url_advisor@kaspersky.com"}, {"version": "1.0.10.2", "name": "Lightbeam", "isActive": false, "id": "jid1-F9UJ2thwoAm5gQ@jetpack"}, {"version": "4.0.10.15", "name": "Safe Money", "isActive": false, "id": "online_banking@kaspersky.com"}, {"version": "4.0.10.15", "name": "Virtual Keyboard", "isActive": false, "id": "virtual_keyboard@kaspersky.com"}], "graphics": "Troubleshoot data provider failed: graphics\n[Exception... \"Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIDOMParser.parseFromString]\" nsresult: \"0x80004001 (NS_ERROR_NOT_IMPLEMENTED)\" location: \"JS frame :: chrome://troubleshooter/content/Troubleshoot.jsm :: graphics :: line 296\" data: no]", "userJS": {"exists": true}}

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

Chosen Solution

hello ovidelu2006, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

hello ovidelu2006, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit) in case this doesn't solve the issue or does not apply to your system, start firefox into safemode '''by pressing the shift key while the application is launching''' & disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect). [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
SteveMilward 0 solutions 4 answers

I had this issue. A toolbar was incompatible with FF33, so I disabled it (right click in the toolbar area). This sorted the issue for me. Give it a try.

I had this issue. A toolbar was incompatible with FF33, so I disabled it (right click in the toolbar area). This sorted the issue for me. Give it a try.