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I can't uninstall Firefox version 11 from my MAC, nor can I upgrade to a more recent version of Firefox.

Posted

I believe that I have a corrupted version of Firefox. I have followed the procedures both for removal and for upgrade that are posted in the support forums, and neither are effective for me.

I do not have a conventional Firefox icon on my screen, rather I have a grey question mark. When I attempt to deposit that question mark icon in my wastebasket, it just bounces back out.

When I have tried to upgrade to a more recent version of Firefox (and I've been trying to upgrade with each new iteration of Firefox from version 12 to the current version 32), I receive an error message that I can run only one version of Firefox, and the upgraded version is rejected in favor of version 11.

Additionally, Firefox version 11 blocks me from adding any other programs onto my Mac. I want to get rid of version 11. How can I do it?

I believe that I have a corrupted version of Firefox. I have followed the procedures both for removal and for upgrade that are posted in the support forums, and neither are effective for me. I do not have a conventional Firefox icon on my screen, rather I have a grey question mark. When I attempt to deposit that question mark icon in my wastebasket, it just bounces back out. When I have tried to upgrade to a more recent version of Firefox (and I've been trying to upgrade with each new iteration of Firefox from version 12 to the current version 32), I receive an error message that I can run only one version of Firefox, and the upgraded version is rejected in favor of version 11. Additionally, Firefox version 11 blocks me from adding any other programs onto my Mac. I want to get rid of version 11. How can I do it?

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

ideato 893 solutions 6250 answers

Hello DavidK126, works, the uninstall, if you hold down the Command key and drag the question mark icon to trash ?

thank you

Hello DavidK126, works, the uninstall, if you hold down the Command key and drag the question mark icon to trash ? thank you

Question owner

Dear ideato --Thank you very much for the suggestion, however, it did not work. I could not eliminate the question mark from the dock, although I was able to drag what I suppose was a shadow of the question mark to the wastebasket. Regards--DavidK126

Dear ideato --Thank you very much for the suggestion, however, it did not work. I could not eliminate the question mark from the dock, although I was able to drag what I suppose was a shadow of the question mark to the wastebasket. Regards--DavidK126
ideato 893 solutions 6250 answers

Hello, go to Applications folder and see if you can drag Firefox to the dock again, check also if you can double click firefox icon (always in app folder).

thanks again

Hello, go to Applications folder and see if you can drag Firefox to the dock again, check also if you can double click firefox icon (always in app folder). thanks again

Question owner

Dear ideato--Thank you for your suggestion. While I was able to drag a shadow of the Firefox icon from the applications folder to the dock and drop it into the wastebasket, the icon remains in the applications folder and Firefox version 11 is still on my computer blocking every attempt to add a program or to upgrade to the current version of Firefox. The question mark is still on the dock, too. Regards--DavidK126

Dear ideato--Thank you for your suggestion. While I was able to drag a shadow of the Firefox icon from the applications folder to the dock and drop it into the wastebasket, the icon remains in the applications folder and Firefox version 11 is still on my computer blocking every attempt to add a program or to upgrade to the current version of Firefox. The question mark is still on the dock, too. Regards--DavidK126
Richard Jose 0 solutions 20 answers

Can you upload a picture of the question mark ?

Can you upload a picture of the question mark ?
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

Try to repair the disk permissions:

Can you check the properties of that question mark application in the Finder?

Try to repair the disk permissions: *http://thexlab.com/faqs/repairprocess.html Can you check the properties of that question mark application in the Finder?