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New Sync not working (/questions/1007210)

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  • 47 have this problem
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  • آخر ردّ كتبه the-edmeister

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I have a sync problem since yesterday 07/28/14 ... I'm signed in with my email address and password but FF is not syncing at all ... it always says Sync encountered an error while syncing. Unknown error ... Sync will automatically retry this action ... server status is OK

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Hi again JurgenDoe,

I hope it is working again ok for you ? I saw your other post in the old thread

Possibly phillip has been following this issue with engineers on IRC and will have the best and up to date information, but I seem able to loginto sync ok and although there have been some server performance issues issues his week but I don't notice any current faults reported with Sync at present.

Are you able to confirm you are using the updated New Sync account service ? (Question title was generated by a link)

Server status can be checked

Your own Sync Logs Besides just resetting by clearing the weave folder it should be possible to access the latest error logs and from that paste the information into a reply. Someone may understand and be able to interpret that or it may confirm a server problem or be necessary to file a bug

  • How do I turn on sync logs:
    1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
    2. Restart Firefox and look at: about:sync-log
    3. Logs and error messages will be located there paste the latest error log text into your reply please.
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I have a sync problem since yesterday 18/11/14 ... I'm signed in with my email address and password but FF is not syncing at all ... it always says Sync encountered an error while syncing. Unknown error ... Sync will automatically retry this action ... server status is OK

error-1416264897654.txt

1416264896803 Sync.ErrorHandler DEBUG Flushing file log. 1416264896812 Sync.BrowserIDManager ERROR Failed to fetch a token for authentication: TokenServerClientError({"message":"assertion argument is not valid."}) 1416264896815 Sync.BrowserIDManager INFO currentAuthState returning error.login.reason.network due to previous failure 1416264896815 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1416264896815 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1416264896816 Sync.BrowserIDManager INFO currentAuthState returning error.login.reason.network due to previous failure 1416264896816 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1416264896816 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1416264896833 Sync.ErrorHandler DEBUG Log cleanup threshold time: 1415400896832 1416264896855 Sync.ErrorHandler DEBUG No logs to clean up. 1416264897639 Sync.Resource DEBUG mesg: DELETE fail 401 https://sync-159-us-west-2.sync.services.mozilla.com/1.5/12700639/storage/clients/9WWToLAnoi0H 1416264897639 Sync.Resource DEBUG DELETE fail 401 https://sync-159-us-west-2.sync.services.mozilla.com/1.5/12700639/storage/clients/9WWToLAnoi0H 1416264897641 Sync.BrowserIDManager INFO Fetching assertion and token from: https://token.services.mozilla.com/1.0/sync/1.5 1416264897641 FirefoxAccounts DEBUG already verified 1416264897643 Sync.BrowserIDManager DEBUG Getting an assertion 1416264897644 FirefoxAccounts DEBUG enter getAssertion() 1416264897648 Sync.BrowserIDManager DEBUG Getting a token 1416264897649 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: assertion argument is not valid. 1416264897649 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1416264897650 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1416264897652 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1416264897653 Sync.SyncScheduler DEBUG Next sync in 3600000 ms.

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locking this solved thread that was started back in July, due repeated postings with conflicting information provided


foxman751, Please "ask a new question" and post your Sync log data to http://pastebin.mozilla.org/ rather than in the forum.

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