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Pandora.com will not load using Firefox under Windows 8.1.

Posted

It worked using XP. Now I have to resort to using Explorer :-( to listen to music online. I hope there is a fix for this. I started using Firefox because I didn't like Explorer. Other web sites that I go to seem to work fine.

Please tell this can be fixed.

It worked using XP. Now I have to resort to using Explorer :-( to listen to music online. I hope there is a fix for this. I started using Firefox because I didn't like Explorer. Other web sites that I go to seem to work fine. Please tell this can be fixed.

Chosen solution

What happens when you try get the site?

Did you already try check your plugins?

Can you access the website in safe mode?

Try get the most recent Firefox version:


Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • WildTangent Games App V2 Presence Detector
  • Shockwave Flash 13.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • 5.1.30214.0
  • GEPlugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • plugin
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • BrowserProtect 1.1.3 (browserprotect@browserprotect.com)
  • Disconnect 3.14.0 (2.0@disconnect.me)
  • Disconnect Search 2.0.3 (search@disconnect.me)
  • E-Web Print 1.19.00 (e-webprint@epson.com)
  • Facebook Disconnect 2.1.3 (facebook@disconnect.me)
  • FoxBleed 0.1 (jid1-Ni8A2ixlGmYBiw@jetpack)
  • Google Disconnect 2.4.2 (google@disconnect.me)
  • NO Google Analytics 0.6 (jid1-JcGokIiQyjoBAQ@jetpack)
  • PrivacyChoice TrackerBlock 2.2 (trackerblock@privacychoice.org)
  • Remember Passwords 1.1 (remember-passwords@stanimir-stamenkov.addons.mozilla.org)
  • Trend Micro Osprey Firefox Extension 1.6.0.1102 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Twitter Disconnect 2.1.2 (twitter@disconnect.me)
  • Easy Screenshot 0.3.4 (easyscreenshot@mozillaonline.com) (Inactive)
  • Ghostery 5.3.2 (firefox@ghostery.com) (Inactive)
  • Skype Click to Call 7.2.15747.10003 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Trend Micro BEP Firefox Extension 8.0.0.1170 (tmbepff@trendmicro.com) (Inactive)
  • Trend Micro Toolbar 7.0.0.1243 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GT 740M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x1292
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 11-28-2013
  • driverDate2: 10-23-2013
  • driverVersion: 10.18.10.3368
  • driverVersion2: 9.18.13.3165
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.search.suggest.enabled: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: https://my.yahoo.com/?mkg=015
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1404358883
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1404060973

Misc

  • User JS: No
  • Accessibility: No
Diego Victor 658 solutions 4175 answers

Chosen Solution

What happens when you try get the site?

Did you already try check your plugins?

Can you access the website in safe mode?

Try get the most recent Firefox version:


Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu and click History button, and then Clear Recent History... .
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

What happens when you try get the site? Did you already try check your plugins? *[http://mozilla.com/plugincheck Plugin check] Can you access the website in safe mode? *[http://mzl.la/MwuO4X Firefox in safe mode] Try get the most recent Firefox version: *[http://mzl.la/LFolSf Update Firefox] <hr> Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Click the menu button [[Image:New Fx Menu]] and click History button, and then Clear Recent History... . #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.

Question owner

I update Flash as suggested by Pandora and it now works great. I was REALLY hoping I didn't have to go back to Explorer; and now it doesn't look like I will have to.

Thanks for your helpl

I update Flash as suggested by Pandora and it now works great. I was REALLY hoping I didn't have to go back to Explorer; and now it doesn't look like I will have to. Thanks for your helpl