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Why does Firefox keep crashing on my galaxy s4?

Posted

Probably half a dozen times a day I find that firefox will crash when it attempts to load a page. It will load some of the webpage and the bottom will be blank. It does not respond to touch and you can then only wait for the phone to prompt. Firefox isn't responding do you want to?... etc Or close it with the task manager. Your browser is the best by far out of the standard, chrome and Opera but currently its not very reliable.

Probably half a dozen times a day I find that firefox will crash when it attempts to load a page. It will load some of the webpage and the bottom will be blank. It does not respond to touch and you can then only wait for the phone to prompt. Firefox isn't responding do you want to?... etc Or close it with the task manager. Your browser is the best by far out of the standard, chrome and Opera but currently its not very reliable.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Linux; Android 4.4.2; GT-I9505 Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.141 Mobile Safari/537.36

More Information

Catalyst 7 solutions 108 answers

Hello,

Sorry to hear about the inconvenience that you have with firefox.

To be able to identify the problem better, does firefox crash while loading a particular page or randomly? Can you provide a link that firefox crashed while trying to load?

Hello, Sorry to hear about the inconvenience that you have with firefox. To be able to identify the problem better, does firefox crash while loading a particular page or randomly? Can you provide a link that firefox crashed while trying to load?
guigs 1072 solutions 11697 answers

Also check to see if this also happens with your add ons turned off from [about:addons] there are some that have caused Firefox for Android to crash recently.

Also check to see if this also happens with your add ons turned off from [about:addons] there are some that have caused Firefox for Android to crash recently.

Question owner

It is completely random. Can be on any page. Seems to particularly struggle with pictures or videos.

And no addons active.

It is completely random. Can be on any page. Seems to particularly struggle with pictures or videos. And no addons active.
guigs 1072 solutions 11697 answers

Ok two more questions for you and sorry for the back and forth:

  1. Do you have any security scanners on the phone? *should not be an issue
  2. Would you be comfortable providing a debugging log when you see this happen? Instructions and Pastebin tool to share logs?
Ok two more questions for you and sorry for the back and forth: # Do you have any security scanners on the phone? *should not be an issue # Would you be comfortable providing a debugging log when you see this happen? [https://quality.mozilla.org/docs/mobile-firefox/fennec-on-android-logging-with-the-android-debug-bridge-and-logcat/ Instructions] and [http://pastebin.mozilla.org/ Pastebin tool to share logs]?