This thread was archived. Please ask a new question if you need help.
I cannot sign on to sync to get my passwords and bookmarks back after update of FF... Please help
A few weeks ago my FF browser updated to 29.0.1 and since then I can no longer access my saved password file or bookmarks. This is extremely frustrating and I have tried everything I could figure out to try, even used my back - up to reload from a previous date with no luck. Then FF reloaded the new version again. Here is my problem. I have other devices, (Smartphone, Android tablet) that both use FF mobile on them and they have my bookmarks still. I think if I could retrieve my sync account, I could get this all back, only problem is, I have not had to use that password in years along with changing my ISP a few years back, so it does not even recognize my e-mail address. FF apparently has no phone support or at least I cannot find it and I would like to straighten this out with them. I tried reaching them on Facebook with no reply. I just don't know what to do any more and need those passwords and bookmarks ......
PLEASE HELP ME..............................! ! ! ! !
All Replies (1)
hello, firefox 29 has introduced a new sync system which isn't compatible with accounts set up in prior versions.
- in this case you'd probably have to use a workaround and first download the prior firefox 28 version and disable automatic updating for the moment (in options > advanced > update): Install an older version of Firefox
- on your android device go into the system's settings app and into accounts & synchronisation (might be worded slightly different on various android devices), go to firefox sync & tap on pair a device.
- on your desktop go to firefox > options > sync > set up firefox sync > i have an account which will show you a 3x4 character code that you'll have to enter into your android device in order to complete the process.
- after you have successfully restored your data this way you can upgrade to firefox 29 and probably also switch to the new sync system on all of your devices: Sync your Firefox bookmarks, history, passwords and more