Firefox 24 crashes with the Norton Toolbar

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Note: This article only applies to Firefox 24.

Firefox 24 users who have the Norton Toolbar installed may experience crashes. Norton is working on an update to fix this issue. Until then the workaround is to disable the Norton Toolbar:

  1. At the top of the Firefox window, click on the Firefox buttonOn the menu bar, click on the Tools menuAt the top of the Firefox window, click on the Tools menu, and then click Add-ons. The Add-ons Manager tab will open. Click the menu button New Fx Menu and choose Add-ons to open the Add-ons Manager tab.

  2. Locate the Norton Toolbar extension and click its Disable button.
  3. Click Restart now if it pops up. Your tabs will be saved and restored after the restart.

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