Firefox Community Forum

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

1. Whenever I open Firefox for the first time since boot, it crashes, and I have to click on it a second time for a window to actually show up. Once it shows up, it's forgotten all about the previous session - none of my tabs re-open, the window opens up maximized.

2. Whenever I close the last open window, my previous tabs are completely forgotten. Checking task manager reveals that there are 10 or 11 Firefox processes that are still running.

• I have a second Windows 11 device that DOESN'T exhibit any of these issues and works correctly. Closing Firefox does not leave any running processes around.
• "Open previous windows and tabs" is enabled in options.
• "Firefox will: Remember history" is set in the History options.
• Both devices are running Firefox 137.0.2 64 bit.

Problematic PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎23/‎2025 OS build 26100.3476 <<< This is different! Experience Windows Feature Experience Pack 1000.26100.54.0 <<< This is different!

Working PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎4/‎2025 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

A few days ago, trying to free up some memory and improve my computer's performance, I deleted the cache and tracking cookies from Firefox (using AVG TuneUp). Since then, I can only load a certain, variable number of tabs and/or pages without every new or reactivated tab or page claiming to have crashed (although about:crashes says that no reports have been submitted). Restoring those pages seems impossible without restarting Firefox or the whole computer. The problem persists in Troubleshoot mode, but as far as I can tell doesn't affect Chrome, although that used even more RAM. I've tried culling open tabs (of which I still probably have far too many, but it's never been an issue before), using the OneTab extension to reduce them to lists of URLs, disabling and re-enabling hardware acceleration, updating Firefox, checking for file corruption and RAM errors and even uninstalling and reinstalling the program, but nothing's worked so far. What might be going on, and what else can I try?

Hi,

I built a new PC a few months ago.

On this PC, Youtube tabs occasionally crash - the problem is intermittent, but common enough to be annoying. I never saw this on my old PC.

As far as I can tell, most of the software is the same as my old PC. Hardware is different if that matters (went from an Intel processor to an AMD, otherwise the component manufacturers are mostly consistent).

Still using Firefox on Windows 11. It's almost always up-to-date and is often up-to-date when the issue occurs. My only add-ons are Reddit Enhancement Suite and uBlock Origin, both of which I used on the old PC.

When I first built it, I did have an issue where I used RAM that was incompatible with my motherboard - that has been resolved and tabs are still crashing. I had found some indication that it could be related to faulty or incompatible hardware, but everything else is working now since fixing the RAM incompatibility.

Sometimes the tab crashes with an error message, sometimes it will simply freeze and I have to entirely close out the tab and re-navigate to the URL of the video I was just watching. The whole browser does not crash - I checked about:crashes and did not see any info that I can confirm coincides with a Youtube tab crash.

I have only seen this issue with Youtube, no other websites.

Thanks for any help that can be provided.

Ok for some reason any of my browsers tabs are crashing I just do whatever it is whether i search or watch movie and after some time 'Gah! your tab crashed' and it's pretty annoying, my discord happens to restart it self and I've exhausted literally anything from re-installing, deleting caches folders absolutely anything.

https://crash-stats.mozilla.org/report/index/a84fe228-d9f4-422d-becf-0e2ed0250414 https://crash-stats.mozilla.org/report/index/f44d9f6f-db4a-4596-926d-d08710250414

I've uploaded my latest 2 crashes and hopefully someone can read it and let m know about anything, Thanks in advance!

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

As of today, when I launch firefox, all of my tabs (which have been working fine for the last several days) crash.

https://i.imgur.com/7vrmvam.png

By disabling all of my addons, I get this to go away - and by testing addons one at a time I am able to determine that: -Ublock Origin -Kaskpersky Password Manager Cause all of my tabs to crash.

Whereas: -Sponsorblock for Youtube -Youtube Nonstop Both crash if I visit youtube, but don't affect the browser otherwise.

So it seems like ALL addons are currently broken when they try to affect a tab?

Details from firefox generated crash report

AdapterDeviceID: 0x1e87 AdapterDriverVersion: 31.0.15.4633 AdapterSubsysID: 21833842 AdapterVendorID: 0x10de AvailablePageFile: 17145401344 AvailablePhysicalMemory: 9781665792 AvailableVirtualMemory: 138531355508736 BackgroundTaskMode: 0 BuildID: 20250407111027 CPUMicrocodeVersion: 0xb4 CrashTime: 1744249832 DOMFissionEnabled: 1 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1744141805 LastStartupWasCrash: 1 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Mozilla Corporation":["firefox.exe","mozglue.dll","lgpllibs.dll","xul.dll","gkcodecs.dll","nss3.dll"],"NortonLifeLock Inc.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["icm32.dll","twinapi.dll","directmanipulation.dll","NapiNSP.dll","Windows.Globalization.dll","DWrite.dll","wsock32.dll","Windows.UI.Immersive.dll","wshbth.dll","pnrpnsp.dll","winrnr.dll","msxml6.dll","BCP47mrm.dll","ColorAdapterClient.dll","mscms.dll","InputHost.dll","Windows.UI.dll","twinapi.appcore.dll","WindowManagementAPI.dll","BCP47Langs.dll","dbgcore.dll","CoreUIComponents.dll","dcomp.dll","CoreMessaging.dll","dbghelp.dll","winmm.dll","ktmw32.dll","textinputframework.dll","version.dll","wtsapi32.dll","nlaapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","WinTypes.dll","propsys.dll","winnsi.dll","npmproxy.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","userenv.dll","profapi.dll","KERNELBASE.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","wintrust.dll","msvcp_win.dll","cfgmgr32.dll","bcrypt.dll","crypt32.dll","ucrtbase.dll","rpcrt4.dll","nsi.dll","oleaut32.dll","gdi32.dll","sechost.dll","shlwapi.dll","imm32.dll","SHCore.dll","psapi.dll","msctf.dll","clbcatq.dll","kernel32.dll","combase.dll","setupapi.dll","shell32.dll","msvcrt.dll","ws2_32.dll","user32.dll","advapi32.dll","ole32.dll","ntdll.dll"]} Notes: FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 546 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1744249832 SubmittedFrom: Client SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 25430421504 TotalPhysicalMemory: 17108922368 TotalVirtualMemory: 140737488224256 UptimeTS: 2.57277 Vendor: Mozilla Version: 137.0.1 This report also contains technical information about the state of the application when it crashed.

After the update on April 8th, I couldnt start Firefoz. Im using Windows 11, and I kept getting the Bad Image Error. I tried doing a fresh install after seeing on here some other users solved the issue. I was able to launch Firefox, but now I cant open any tab without getting the"Gah, looks like your tab crashed" screen. Restoring tab doesnt work, no website works, and even just opening a new tab shows the crash message.

When attempting to attach file to enail from File Explorer, or do a "Save as" of a photo, Firefox crashes and a "Firefox Crash Reporter" box appears, which instructs me to restart Firefox.

I have Firefox on two separate computers, a desktop running Win7Prof64bit and a laptop running Win10Pro 64bit. Both Firefox installations crash constantly, ie every 10 - 15 mins. They show the "Gah! Firefox just crashed. Please tell us what you were doing", and the box to return the data to Mozilla. With Restore This Tab at the bottom.

I always send you these reports but in about a year, the problem remains the same. Nothing has improved, I never hear back from you. Two different PCs, two different OSs, constant reports, no improvement. Why do I never hear from you? Why does this problem continue endlessly? I'm wasting my time sending you the reports. You take no notice. If you do, why does the problem continue and why do I never hear from you?

hi, i genuinely have no idea why this is happening because it started crashing all of a sudden and it doesnt happen mid-use, i cant use it at all and restarting firefox just results in another crash and so on. what am i supposed to do??

Report ID bp-95091d37-c494-4311-8775-1a76c0250403 bp-addc6e16-4448-4bb6-a138-069a20250403 bp-7026e822-607b-4446-a1b2-4c21d0250403 bp-59f055bd-78b7-4bf2-8943-ad97b0250403 bp-a8e97dab-0819-4708-9756-6d0160250403 bp-097a4c74-2ec6-476a-bdb2-7fe0e0250403 bp-00056c92-2624-47bb-9280-ae5f40250403

I have a user that gets this crash report when trying to use certain sites like ebay and fidelity investments. Brand new PC, updated drivers, all fresh software installed. Very basic.

AdapterDeviceID: 0x25b2 AdapterDriverVersion: 32.0.15.7283 AdapterSubsysID: 18791028 AdapterVendorID: 0x10de Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:137.7.0,default-theme%40mozilla.org:1.4.1,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 29719490560 AvailablePhysicalMemory: 25527115776 AvailableVirtualMemory: 138522406883328 BackgroundTaskMode: 0 BuildID: 20250327043313 CPUMicrocodeVersion: 0x12c ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1743705704 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1743700048 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows Hardware Compatibility Publisher":["umppc19409.dll","CsXumd64_19409.dll"],"Mozilla Corporation":["xul.dll","firefox.exe","gkcodecs.dll","nss3.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows":["explorerframe.dll","sapi.dll","wscapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","Windows.Security.Integrity.dll","PCShellCommonProxyStub.dll","linkinfo.dll","devenum.dll","twinapi.dll","dataexchange.dll","wpnapps.dll","deviceaccess.dll","SensorsNativeApi.V2.dll","SensorsApi.dll","mfcore.dll","Windows.System.Launcher.dll","Windows.StateRepositoryPS.dll","wshbth.dll","nlansp_c.dll","winrnr.dll","NapiNSP.dll","OneCoreCommonProxyStub.dll","Windows.ApplicationModel.dll","SensorsUtilsV2.dll","ktmw32.dll","wininet.dll","WTDSENSOR.dll","directmanipulation.dll","dbgcore.dll","mfplat.dll","RTWorkQ.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","iertutil.dll","mscms.dll","Bcp47Langs.dll","CompPkgSup.DLL","textinputframework.dll","AudioSes.dll","windows.staterepositoryclient.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","windows.staterepositorycore.dll","srvcli.dll","ondemandconnroutehelper.dll","mf.dll","npmproxy.dll","PortableDeviceTypes.dll","CoreUIComponents.dll","wsock32.dll","rasadhlp.dll","avrt.dll","propsys.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","netprofm.dll","taskschd.dll","FWPUCLNT.DLL","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","winmm.dll","CoreMessaging.dll","webauthn.dll","secur32.dll","wtsapi32.dll","uxtheme.dll","winnsi.dll","version.dll","directxdatabasehelper.dll","dxgi.dll","DXCore.dll","dwmapi.dll","resourcepolicyclient.dll","dbghelp.dll","windows.storage.dll","winsta.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","rsaenh.dll","kernel.appcore.dll","winhttp.dll","ntmarta.dll","sspicli.dll","mswsock.dll","CRYPTBASE.dll","cryptsp.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","devobj.dll","cfgmgr32.dll","profapi.dll","ucrtbase.dll","crypt32.dll","KERNELBASE.dll","WinTypes.dll","msvcp_win.dll","win32u.dll","bcryptPrimitives.dll","wintrust.dll","gdi32full.dll","imm32.dll","msctf.dll","advapi32.dll","combase.dll","setupapi.dll","msvcrt.dll","sechost.dll","SHCore.dll","imagehlp.dll","oleaut32.dll","shell32.dll","ole32.dll","psapi.dll","kernel32.dll","ws2_32.dll","shlwapi.dll","clbcatq.dll","nsi.dll","rpcrt4.dll","gdi32.dll","user32.dll","ntdll.dll"],"Citrix Systems, Inc.":["CtxWebAuthnHook.dll","Citrix.Hdx.WebAuthnProtocol.dll","CtxMFPlugin64.dll","PicaDdApi64.dll","CtxWsApi64.dll","PicaWsApi64.dll","CxInjIme.dll","Citrix.Hdx.Seamless.Hooking.dll","ShellHook.dll","PicaWtsHook.dll","SCardHook.dll","FullScreenHook.dll","MfApHook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"]} NimbusEnrollments: backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,product-insight-telemetry-via-server-knobs-rollout-release:control-rollout,upgrade-spotlight-rollout:treatment,address-autofill-desktop-pref-release-rollout:enable-address-autofill,encrypted-client-hello-fallback-mechanism:control,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,us-review-checker-rollout-v3:treatment-a,us-rollout-compact-layout-thumbs-updown:rollout,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,long-term-holdback-2025h1-growth-desktop:delivery,fx-view-discoverability-2025-rollout:treatment-b,default-ui-experiment-logo-in-corner-rollout:logo-in-corner,certificate-transparency-desktop-rollout:certificate-transparency-enforced,fox-doodle-multi-action-cta-2025-rollout:treatment-a,ai-chatbot-rollout-in-the-old-sidebar:treatment-d,pdf-annotations-highlight-treatment-b-rollout:treatment-b,crlite-rollout:rollout,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,https-upgrades-fallback-time-bugfix:rollout,onboarding-set-up-checklist-windows-rollout-march:treatment-branch,new-onboarding-experience-experiment-phase-1-windows:control,pdf-annotations-signatures-ab-experiment:control,persist-search-term-rollout-phase-1:control-rollout Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0xa780, AdapterSubsysID2: 18791028, AdapterDriverVersion2: 32.0.101.6078FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1743705686 SubmittedFrom: Client SystemMemoryUsePercentage: 24 TelemetryClientId: d5931f57-29c2-4c0d-83be-01c3597f48a5 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250327043313","version":"137.0","vendor":"Mozilla","displayVersion":"137.0","platformVersion":"137.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32455,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":3476},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA RTX A400","vendorID":"0x10de","deviceID":"0x25b2","subsysID":"18791028","RAM":4094,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.7283","driverDate":"3-14-2025","GPUActive":true},{"description":"Intel(R) UHD Graphics 770","vendorID":"0x8086","deviceID":"0xa780","subsysID":"0c8c1028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.6078","driverDate":"9-13-2024","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"disabled:FEATURE_FAILURE_DISABLED","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1743700081,"media.gmp-gmpopenh264.lastDownload":1743700081,"media.gmp-gmpopenh264.lastUpdate":1743700081,"media.gmp-widevinecdm.lastInstallStart":1743700081,"media.gmp-widevinecdm.lastDownload":1743700081,"media.gmp-widevinecdm.lastUpdate":1743700081,"media.gmp-manager.lastCheck":1743700097,"media.gmp-manager.lastEmptyCheck":1743700097,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":8,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"cbe7e563-c8a2-46c9-9a0c-f939ea8ac516","experiment":"%2528not%2Bset%2529","medium":"%2528direct%2529","source":"%2528not%2Bset%2529","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":20181,"firstUseDate":20181},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"137.7.0","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20181,"updateDay":20181},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2025h1-growth-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"new-onboarding-experience-experiment-phase-1-windows":{"branch":"control","type":"nimbus-nimbus"},"pdf-annotations-signatures-ab-experiment":{"branch":"control","type":"nimbus-nimbus"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"disable-ads-startup-cache":{"branch":"control","type":"nimbus-rollout"},"us-review-checker-rollout-v3":{"branch":"treatment-a","type":"nimbus-rollout"},"us-rollout-compact-layout-thumbs-updown":{"branch":"rollout","type":"nimbus-rollout"},"unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133":{"branch":"control","type":"nimbus-rollout"},"fx-view-discoverability-2025-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"default-ui-experiment-logo-in-corner-rollout":{"branch":"logo-in-corner","type":"nimbus-rollout"},"certificate-transparency-desktop-rollout":{"branch":"certificate-transparency-enforced","type":"nimbus-rollout"},"fox-doodle-multi-action-cta-2025-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"ai-chatbot-rollout-in-the-old-sidebar":{"branch":"treatment-d","type":"nimbus-rollout"},"pdf-annotations-highlight-treatment-b-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"crlite-rollout":{"branch":"rollout","type":"nimbus-rollout"},"mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only":{"branch":"treatment-d","type":"nimbus-rollout"},"https-upgrades-fallback-time-bugfix":{"branch":"rollout","type":"nimbus-rollout"},"onboarding-set-up-checklist-windows-rollout-march":{"branch":"treatment-branch","type":"nimbus-rollout"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout"}}} TelemetryProfileGroupId: 2d402427-2e67-4e24-8111-97e4d026d28a TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: f0024485-7300-4991-96cf-f0e9f8e7b69f Throttleable: 1 TotalPageFile: 39399960576 TotalPhysicalMemory: 34031251456 TotalVirtualMemory: 140737488224256 URL: https://digital.fidelity.com/prgw/digital/login/full-page UptimeTS: 176.53215 UtilityProcessStatus: Running Vendor: Mozilla Version: 137.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Not a tech person. I prefer Firefox (Safari is working). 137 was loaded automatically on 4/1 . It was working on 3/31. It keeps crashing. No pics come up with text on first screen, then it crashes, don't get to a web site. I have tried I think all the options listed on various mozilla help pages from Troubleshooting mode, Refresh, etc etc.

I've seen a recommendation about loading an earlier version of Firefox. If this is a good idea - Where would I get one? Any reccs for this OS on which one to try?

Are there other pages I should look at for ideas?