Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

No Ready To Scan Button

Hello.

Please help me with the following, highly annoying issue. I just changed laptops and signed in to Firefox with my Mozilla account on the new device. Unfortunately the bookmarks and passwords were not updated so I can't see them.

I thought I'll sync the windows app with the android app that I have on my phone and where I have and can see all the saved passwords.

I followed the instructions on how to connect another device that say to open the Android app, go to syncing and tap the ready to scan button to read the QR code. The problem: there is no Tap Ready To Scan button on my phone! I looked for it everywhere and it just isn't there. Please see the attached images.

All I want is to import the passwords and bookmarks from my phone to my laptop. Please help me.

Looking forward to your reply. Daniel B.

Hello. Please help me with the following, highly annoying issue. I just changed laptops and signed in to Firefox with my Mozilla account on the new device. Unfortunately the bookmarks and passwords were not updated so I can't see them. I thought I'll sync the windows app with the android app that I have on my phone and where I have and can see all the saved passwords. I followed the instructions on how to connect another device that say to open the Android app, go to syncing and tap the ready to scan button to read the QR code. The problem: there is no Tap Ready To Scan button on my phone! I looked for it everywhere and it just isn't there. Please see the attached images. All I want is to import the passwords and bookmarks from my phone to my laptop. Please help me. Looking forward to your reply. Daniel B.
Aangehegde skermkiekies

Gekose oplossing

It seems that it somehow synced by itself and now everything is alright.

Lees dié antwoord in konteks 👍 0

All Replies (2)

I checked if my Android is up to date and it is. My laptops runs on win 11. I saw now in the community that others are facing the same issue.

Gekose oplossing

It seems that it somehow synced by itself and now everything is alright.