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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to donate

binaryjoe
binaryjoe

I have a Mozilla/Firefox Account, but when attempting to set up a monthly donation, the message says, ". . .Is this the right email address? We couldn’t verify that this email address is able to receive mail."

It is the same email address used on the Firefox Browser and accessable with a password, so I'm puzzled as to why it is questioning the ability to validate the email address.

Please help. I would very much like to donate.

Kind regards. Joe

I have a Mozilla/Firefox Account, but when attempting to set up a monthly donation, the message says, ". . .Is this the right email address? We couldn’t verify that this email address is able to receive mail." It is the same email address used on the Firefox Browser and accessable with a password, so I'm puzzled as to why it is questioning the ability to validate the email address. Please help. I would very much like to donate. Kind regards. Joe

All Replies (3)

markwarner22
markwarner22

What link are you using?

binaryjoe
binaryjoe Vraag-eienaar

https://foundation.mozilla.org/en/?form=moco-donate-footer

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

Assuming you didn't make a typo in your address, my guess would be that someone reported the Mozilla Foundation's email server (or the email address relevant for donations) as a spammer and your email provider currently blocks those messages. This might clear up on its own in a few days; if not, hmm, I'm not sure what "Plan B" would be.