Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Add-ons randomly not working

  • 2 antwoorde
  • 1 het hierdie probleem
  • 13 views
  • Laaste antwoord deur ArneStockholm

more options

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this]

The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

Apart from compatibility.ini I can see two extensions*, namely extension-preferences.json and extensions.json. Is that correct?

Now I'm supposed to delete those three files. And here comes my question:

What does New files will be created when required. mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

This is a question in relation to [[https://support.mozilla.org/en-US/questions/1302462|this]] The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this Delete all '''extensions* files''' and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. Apart from '''compatibility.ini''' I can see two '''extensions*''', namely '''extension-preferences.json''' and '''extensions.json'''. Is that correct? Now I'm supposed to delete those three files. And here comes my question: What does '''New files will be created when required.''' mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

Gekose oplossing

You can try "Clear the startup cache..." via the "Help -> More Troubleshooting Information" (about:support) page.

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

You can try "Clear the startup cache..." via the "Help -> More Troubleshooting Information" (about:support) page.

more options

Thank you for the suggestion. As the extensions stops working randomly I have to wait a few days to see if this fix works.