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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 2 hierdie probleem
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  • Laaste antwoord deur FredMcD

Ryan_Wood05
Ryan_Wood05
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ID: addbe5e1-a469-4756-a4eb-045450170620 Signature: js::PreliminaryObjectArray::sweep

Signature js::PreliminaryObjectArray::sweep More Reports Search UUID addbe5e1-a469-4756-a4eb-045450170620 Date Processed 2017-06-20 16:23:20 Uptime 670 seconds (11 minutes and 10 seconds) Last Crash 679 seconds before submission (11 minutes and 19 seconds) Install Age 518,753 seconds since version was first installed (6 days, 5 minutes and 53 seconds) Install Time 2017-06-14 16:15:59 Product Firefox Release Channel esr Version 52.2.0esr Build ID 20170607123825 OS Windows XP OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info GenuineIntel family 15 model 4 stepping 10 | 2 Adapter Vendor ID

0x8086

Adapter Device ID

0x2772

Startup Crash

False

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffff0 User Comments Total Virtual Memory 2,147,352,576 bytes (2 GB) Available Virtual Memory 1,576,472,576 bytes (1.47 GB) Available Page File 1,993,170,944 bytes (1.86 GB) Available Physical Memory 1,285,173,248 bytes (1.2 GB) System Memory Use Percentage 39 EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 01ad1028, AdapterDriverVersion: 6.14.10.4299 FP(D10-L1100-W00001000-T0000)

Processor Notes processor_ip-172-31-47-248_1297; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

ID: addbe5e1-a469-4756-a4eb-045450170620 Signature: js::PreliminaryObjectArray::sweep Signature js::PreliminaryObjectArray::sweep More Reports Search UUID addbe5e1-a469-4756-a4eb-045450170620 Date Processed 2017-06-20 16:23:20 Uptime 670 seconds (11 minutes and 10 seconds) Last Crash 679 seconds before submission (11 minutes and 19 seconds) Install Age 518,753 seconds since version was first installed (6 days, 5 minutes and 53 seconds) Install Time 2017-06-14 16:15:59 Product Firefox Release Channel esr Version 52.2.0esr Build ID 20170607123825 OS Windows XP OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info GenuineIntel family 15 model 4 stepping 10 | 2 Adapter Vendor ID 0x8086 Adapter Device ID 0x2772 Startup Crash False Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffff0 User Comments Total Virtual Memory 2,147,352,576 bytes (2 GB) Available Virtual Memory 1,576,472,576 bytes (1.47 GB) Available Page File 1,993,170,944 bytes (1.86 GB) Available Physical Memory 1,285,173,248 bytes (1.2 GB) System Memory Use Percentage 39 EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 01ad1028, AdapterDriverVersion: 6.14.10.4299 FP(D10-L1100-W00001000-T0000) Processor Notes processor_ip-172-31-47-248_1297; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

All Replies (2)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
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Product Firefox Release Channel esr Version 52.2.0esr Build ID 20170607123825 OS Windows XP OS Version 5.1.2600 Service Pack 3

bp-addbe5e1-a469-4756-a4eb-045450170620 Signature: js::PreliminaryObjectArray::sweep

This is for Sumo's Related Bugs 1278832 VERIFIED FIXED Crash [@ js::PreliminaryObjectArray::sweep] and various other signatures through [@ js::ObjectGroup::sweep] with use-after-free

1212356 VERIFIED FIXED crash in js::PreliminaryObjectArray::sweep()

Did the problem start when you started using Firefox 52 ESR?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?