Mozilla Monitor website will be down for 2 hours starting 5/20/2025 at 6 AM PT. Visit our status site for updates.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox is Infected with "ads by dns blocker" cannot remove even though I am a Cisco SP IT pro.will not be able to use firefox until fixed-OG backer,very sad.

  • 4 antwoorde
  • 2 hierdie probleem
  • 2 views
  • Laaste antwoord deur schiz0phren1c

more options

Very Sad Panda... have use Firefox since its infancy and am /was a fervent "Firefox evangelist" until this "aids,sorry I mean "ads by dns unlblocker" infection appeared,it is currently ONLY affecting firefox,I have tried every possible solution but reluctantly will have to abandon firefox until a cure for this nasty piece of code can be found. byeeeeeeee. Rob Sandman.

Very Sad Panda... have use Firefox since its infancy and am /was a fervent "Firefox evangelist" until this "aids,sorry I mean "ads by dns unlblocker" infection appeared,it is currently ONLY affecting firefox,I have tried every possible solution but reluctantly will have to abandon firefox until a cure for this nasty piece of code can be found. byeeeeeeee. Rob Sandman.

Gekose oplossing

thank you, maybe you should choose among adblock for youtube and youtube adblock. not sure if such similar addons will work well together.

secondly you appear to have a user.js file in your profile folder which is often a sign of adware on a device (unless you manually/intentionally created that file yourself). in order to address that go to the firefox menu ≡ > help ? > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

you also might want to run a scan of your system with different security tools specialised in adware like the free version of malwarebytes and adwcleaner.

Lees dié antwoord in konteks 👍 0

All Replies (4)

more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

more options

Application Basics


Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: AdBlock for YouTube™ Version: 0.1.2 Enabled: true ID: jid1-q4sG8pYhq8KGHs@jetpack

Name: Adblock Plus Version: 2.6.10 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed Enabled: true ID: adblockpopups@jessehakanen.net

Name: Avast Online Security Version: 10.2.0.187 Enabled: true ID: wrc@avast.com

Name: Gmail Notifier (restartless) Version: 0.5.7.2 Enabled: true ID: jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack

Name: LastPass Version: 3.2.16 Enabled: true ID: support@lastpass.com

Name: Lightbeam Version: 1.2.1.1-signed Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Multi YouTube mp3 Version: 1.1.4 Enabled: true ID: d.lehr@chello.at

Name: Show Me More Version: 2.3.1-signed Enabled: true ID: showmemore@suskind

Name: Strict Pop-up Blocker Version: 0.2.1-signed Enabled: true ID: jid1-P34HaABBBpOerQ@jetpack

Name: StumbleUpon Version: 4.21 Enabled: true ID: {AE93811A-5C9A-4d34-8462-F7B864FC4696}

Name: Video WithOut Flash Version: 3.1.1.1-signed Enabled: true ID: vwof@drev.com

Name: YouTube™ AdBlock Version: 0.1.0 Enabled: true ID: jid1-w4wG5nJhx4LJZr@jetpack

Graphics


Adapter Description: NVIDIA GeForce GTX 780 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 3072 Asynchronous Pan/Zoom: none Device ID: 0x1004 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 8-25-2015 Driver Version: 10.18.13.5582 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 27843842 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 780 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: false browser.newtab.url: chrome://quick_start/content/index.html browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.closeWindowWithLastTab: false browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.ipc.plugins.enabled.nptnt2.dll: false dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x1004 gfx.driver-init.driverVersion: 10.18.13.5582 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1442478610 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1431035740 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442478609 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1442049829 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 print.printer_HP_Deskjet_1050_J410_series.print_bgcolor: false print.printer_HP_Deskjet_1050_J410_series.print_bgimages: false print.printer_HP_Deskjet_1050_J410_series.print_colorspace: print.printer_HP_Deskjet_1050_J410_series.print_command: print.printer_HP_Deskjet_1050_J410_series.print_downloadfonts: false print.printer_HP_Deskjet_1050_J410_series.print_duplex: 1515870810 print.printer_HP_Deskjet_1050_J410_series.print_edge_bottom: 0 print.printer_HP_Deskjet_1050_J410_series.print_edge_left: 0 print.printer_HP_Deskjet_1050_J410_series.print_edge_right: 0 print.printer_HP_Deskjet_1050_J410_series.print_edge_top: 0 print.printer_HP_Deskjet_1050_J410_series.print_evenpages: true print.printer_HP_Deskjet_1050_J410_series.print_footercenter: print.printer_HP_Deskjet_1050_J410_series.print_footerleft: &PT print.printer_HP_Deskjet_1050_J410_series.print_footerright: &D print.printer_HP_Deskjet_1050_J410_series.print_headercenter: print.printer_HP_Deskjet_1050_J410_series.print_headerleft: &T print.printer_HP_Deskjet_1050_J410_series.print_headerright: &U print.printer_HP_Deskjet_1050_J410_series.print_in_color: true print.printer_HP_Deskjet_1050_J410_series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_1050_J410_series.print_margin_left: 0.5 print.printer_HP_Deskjet_1050_J410_series.print_margin_right: 0.5 print.printer_HP_Deskjet_1050_J410_series.print_margin_top: 0.5 print.printer_HP_Deskjet_1050_J410_series.print_oddpages: true print.printer_HP_Deskjet_1050_J410_series.print_orientation: 0 print.printer_HP_Deskjet_1050_J410_series.print_page_delay: 50 print.printer_HP_Deskjet_1050_J410_series.print_paper_data: 1 print.printer_HP_Deskjet_1050_J410_series.print_paper_height: 11.00 print.printer_HP_Deskjet_1050_J410_series.print_paper_name: print.printer_HP_Deskjet_1050_J410_series.print_paper_size_type: 0 print.printer_HP_Deskjet_1050_J410_series.print_paper_size_unit: 0 print.printer_HP_Deskjet_1050_J410_series.print_paper_width: 8.50 print.printer_HP_Deskjet_1050_J410_series.print_plex_name: print.printer_HP_Deskjet_1050_J410_series.print_resolution: 1515870810 print.printer_HP_Deskjet_1050_J410_series.print_resolution_name: print.printer_HP_Deskjet_1050_J410_series.print_reversed: false print.printer_HP_Deskjet_1050_J410_series.print_scaling: 1.00 print.printer_HP_Deskjet_1050_J410_series.print_shrink_to_fit: true print.printer_HP_Deskjet_1050_J410_series.print_to_file: false print.printer_HP_Deskjet_1050_J410_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Deskjet_1050_J410_series.print_unwriteable_margin_left: 0 print.printer_HP_Deskjet_1050_J410_series.print_unwriteable_margin_right: 0 print.printer_HP_Deskjet_1050_J410_series.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1440095277

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


more options

Gekose oplossing

thank you, maybe you should choose among adblock for youtube and youtube adblock. not sure if such similar addons will work well together.

secondly you appear to have a user.js file in your profile folder which is often a sign of adware on a device (unless you manually/intentionally created that file yourself). in order to address that go to the firefox menu ≡ > help ? > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

you also might want to run a scan of your system with different security tools specialised in adware like the free version of malwarebytes and adwcleaner.

more options

Thanks Phillip, after a few runs ADW cleaner seems to have sorted it out and I'm back barrel rolling(Forefox pun :) again, thank you for your prompt assistance!.