Support Forum

When I went to watch Netflix today the watch instantly page did not show right and I couldn't watch anything. However, the selecting DVD side of things showed correctly, it is just the watch instantly that doesn't work. I get a list of everything that is normally on the page, but no link to the videos (there are pictures, but nothing else). I called their support line and their page looked correct to him, so he walked me though some tricks to get my page correct. We cleared the cookies and tried different browsers, restarted my computer and checked my version of Java. It all looked good or didn't fix it. He ran out of tricks to try. He suggested that I contact you to help me. I followed all of the trick on your link about pages don't look right, and they didn't work either. Now I am at a loss and would really like to get this solved. Thanks

This just started after I reinstalled Firefox after sending my laptop to Dell for repair. Of course, they reformatted the hard drive. :( I have tried various settings in the options sections for tabs, such as switching to new window immediately. It does do that but as I said, after a few seconds, FF brings back up my email page and I have to click on the thumbnail tab at the bottom. It's doing this with every link I click on in gmail.

I tried reset, reinstall, different drivers and Flash versions, reinstall Windows. Same problem at another computer. Windows 7, x64. The issue also happens when disabling flash sandbox and with a new profile.

Running XP Just Updated to fireFox 21. Lost location Bar befor downloaded new ver fire Fox. missing out of all the cool things in fire fox Have to use my bookmarks to go any where on the web. Thanks

                                                                                                                                                  Doug

WHEN EVER I DO A SYSTEM RESTORE ON MY COMPUTER: WHEN I REOPEN FIRE FOX---ALL OF MY HISTORY IS GONE----AND ALL OF MY BOOKMARKS ARE GONE AS WELL !!! THIS REALLY SUCKS----IS THERE ANYWAY TO RESTORE THEM ????????

Trying to open spreadsheets with Explorer that were saved with Firefox as browser. Are spreadsheets tied to browser used? If that's the case I plead ignorance. Is there anyway to recover? I am somewhat technologically challenged so please answer in layman's language. I reinstalled Firefox but no cigar. Tks so much! Hopes this makes sense...

At libreoffice site I clicked on download and the download appeared in "My Documents" in "Downloads. When I click it to install it, it says it can't read it and to contact section administrator.

I run windows XP on PC. A windows explorer style window popped up, urging me to update to Firefox 21. The window included a "more info" link and a "remind me later" and "install" button. I have never seen this style of notification before so clicked nothing and dismissed the window. Is this a legitimate firefox notification? If not, what have I been invaded by, and how do I proceed?

This is the most horribly designed POS I've had the pleasure of using.

I want to setup sync on my mom's firefox. I have an account already, so I click that button. Now It wants me to pair a device. I have no access to the other computer that firefox sync was presumably setup on. Ok fine I click "I don't have the device with me."

Now they want me to sign in and provide a recovery key. WTF Is a recovery key and when did I ever get one? Fine, I generate one. I save it. Now I click "Sign in". Nope, still not working. It says my key is wrong. Umm. The key you just GAVE ME is wrong. Fine. I try again, and again. The next button is not working.

All I want to do is sync bookmarks with my mom's ipad. On the ipad app I'm using, it tells me to click "Add a device" on my browser. Umm, there is no such button. Both apps are giving me PAIRING keys; neither app is letting me actually enter a pairing key for the other.

This is horrible; absolutely horrible. This is why I use chrome. Mozilla you should be ashamed of this product.

I recently lost a pretty big browsing session with many tabs. I turned on my computer and an adobe update appeared instantly. I accidentally clicked ok and it opened up a new window...and i was no able to restore my previous session. I rebooted and tried again, and the adobe page how now become my restoreable session! :( Is there any chance there is an archived file i can recall to get back my browsing session from 1 or 2 back? ie. sessionrestore.bak(-1) or (-2)

Hello,

I think my Firefox program has been affected by a virus I picked up from a video converting website. Only Firefox has been affected.

When I click on the Firefox icon to open it, a window opens normally. However, no Firefox icon appears in my Dock and the menu bar does not appear as well. Also, the application does not appear in the "Force Quit" list.

Every once in a while some weird "Java" app opens and asks me to confirm something, but I just click cancel. It does not appear to be legitimately Java.

Finally, I cannot uninstall Firefox because when I try to drag and drop the icon from my applications folder to my trash, it says it cannot delete because the application is open. But it's not!

Please help me! Thank you

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General

But my General Tab doesn't show under Downloads the option to check the box "Show the Downloads window when downloading a file". Under Downloads, the only option shows "save files to Downloads" and "Always ask me where to save files".

Any suggestions on how I can get to --> Downloads the option to check the box "Show the Downloads window when downloading a file".

Thank you in anticipation

New computer. Installed Firefox. All good except that Google, while on the drop down menu from the url box for frequently used sites, will not work from the drop down. All other websites are accessible, and I can type 'Google' into url and it takes me to Google correctly. This is ASUS computer. I've always had HP, although I can't imagine that would be a problem. I have never seen this before and Firefox has never been a weird player.

Maureen

Profile Missing Your Firefox profile cannot be loaded. It may be missing or inaccessible.

^This message comes up when I try to open Firefox on my MacBook Pro. I've been using it a long time but it crashed during an update. I've tried the other troubleshooting issues, and I do not seem to have any files in the Library or Application Support. I am NOT a techie and I have no idea what I am doing. Please help! ASAP!