Support Forum

sync keeps coming up with an error and when I click the appropriate help option it takes my to services.mozilla.org and gives me the "invalid security certificate" page. The technical details box says:

services.mozilla.com uses an invalid security certificate.

The certificate is only valid for the following names:

 www.mozilla.com , mozilla.com  

(Error code: ssl_error_bad_cert_domain)

This started happening on both my syncd accounts at more or less the same time.

While I imagine it's more-or-less safe to allow this, I'd really prefer not to do this without some confirmation and/or some steps to take to just stop it happening without doing this.

First why does Firefox stop allowing me on the internet--it happens about every 4-6 weeks? Second I have to uninstall and reinstall the most current version to get it working again--why doesn't it update automatically? If I didn't have Internet Explorer I would be screwed because I couldn't even get to the internet to get the new download.

Button appears in the right lower corner to the left of the scrollbar when scrolling down long-ish webpages. I find it tremendously annoying as it covers the information underneath and when I hit it accidentally it obviously makes the whole webpage jump back to the top. Any idea how I can get rid of it ? Thanks heaps for your help !

Application Basics 
 Name 
 Firefox 
 Version 
 3.6 
 Profile Directory 
 Show in Finder 
 Installed Plugins 
 about:plugins 
 Build Configuration 
 about:buildconfig 
 Extensions 
 Name 
 Version 
 Enabled 
 ID 
 Garmin Communicator 
 4.0.4 
 true 
 {195A3098-0BD5-4e90-AE22-BA1C540AFD1E} 
 Modified Preferences 
 Name 
 Value 
 accessibility.typeaheadfind.flashBar 
 0 
 browser.history_expire_days.mirror 
 180 
 browser.places.importBookmarksHTML 
 false 
 browser.places.importDefaults 
 false 
 browser.places.leftPaneFolderId 
 -1 
 browser.places.migratePostDataAnnotations 
 false 
 browser.places.smartBookmarksVersion 
 2 
 browser.places.updateRecentTagsUri 
 false 
 browser.startup.homepage 
 about:blank 
 browser.startup.homepage_override.mstone 
 rv:1.9.2 
 browser.tabs.warnOnClose 
 false 
 dom.disable_open_during_load 
 false 
 extensions.lastAppVersion 
 3.6 
 network.cookie.prefsMigrated 
 true 
 places.last_vacuum 
 1367940892 
 print.macosx.pagesetup 
 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT… 
 print.macosx.pagesetup-2 
 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… 
 print.print_bgcolor 
 false 
 print.print_bgimages 
 false 
 print.print_command 
 print.print_downloadfonts 
 true 
 print.print_evenpages 
 true 
 print.print_footerleft 
 print.print_footerright 
 print.print_headerleft 
 print.print_headerright 
 print.print_in_color 
 true 
 print.print_margin_bottom 
 0.5 
 print.print_margin_left 
 0.5 
 print.print_margin_right 
 0.5 
 print.print_margin_top 
 0.5 
 print.print_oddpages 
 true 
 print.print_orientation 
 0 
 print.print_pagedelay 
 500 
 print.print_paper_data 
 0 
 print.print_paper_height 
 11.00 
 print.print_paper_size 
 730 
 print.print_paper_size_type 
 1 
 print.print_paper_size_unit 
 0 
 print.print_paper_width 
 8.50 
 print.print_printer 
 print.print_reversed 
 false 
 print.print_scaling 
 1.00 
 print.print_shrink_to_fit 
 false 
 print.print_to_file 
 false 
 print.print_unwriteable_margin_bottom 
 12 
 print.print_unwriteable_margin_left 
 13 
 print.print_unwriteable_margin_right 
 13 
 print.print_unwriteable_margin_top 
 7 
 privacy.clearOnShutdown.cookies 
 false 
 privacy.cpd.cookies 
 false 
 privacy.cpd.sessions 
 false 
 privacy.sanitize.migrateFx3Prefs 
 true 
 privacy.sanitize.sanitizeOnShutdown 
 true 
 privacy.sanitize.timeSpan 
 0 
 security.warn_viewing_mixed 
 false

Somehow ZoneAlarm has been added to Firefox. I removed ZoneAlarm from control panel and from Mozilla Firefox add-ons but it is still there. It may have been added when I downloaded a program call Living Cookbook.

Hi,

please help me to solve following problem.

Some addons (ad-block plus, fastest search, session manager) are not working after starting firefox. In order to make them work I must disable and then re-enable every each of them.

I have to do this everytime i start firefox.

I tried to reinstall these addons, to delete some files from profile folder etc. ending up with complete reinstallation of firefox and the problem is still there. It popped out nowhere, just a few days ago everything was ok...

Please help me as this issue really affects my efficiency and work with firefox in general.

Thanks in advance!

every time I get an e-mail the computer freezes then pings telling me I have an e-mail then continues on with what ever I am doing. I can not find out how to disconnect the e-mail alerts.

Suddenly, in firefox 21, when I am signed into my gmail account, a blue sheen covers the entire - macbook pro running os 10.8.2 - screen. When I sign out of gmail, the blue disappears.

I checked in chrome, to see whether this was a gmail issue, and in chrome it does not happen. It appears to be a firefox browser issue.

Help please.

I just was able to download Firefox for android ver 21.0, I found the above listed add-on when I attempted to down load I was given an error message stating Xenotix was uncompatable with ver 21.0. who do I turn to to find out if there is a fix or plugin that will resolve the comparability issue?

This has happened 9 times in a row. I also restarted my computer overnight and that did not fix anything. I believe Firefox had updated just before this starting happening yesterday. I am posting this through Chrome... Starting in safe mode and resetting Firefox have both not helped. Here is the latest Crash ID: bp-0b3b806d-2c69-4749-a959-6dbdf2130525

I just downloaded Firefox on my sons new tablet I felt lucky to find the key logger listed above, when I attempted to download it I was given a incompadibility error message ( incomparable with over 21.0 ) where might I look to find a fix or perhaps a plug in to resolve the problem?

Every time I highlight a word on a web page and then "right click" on it, a context menu opens with a list. The one I care about is the entry: "Search Google for". The only problem is, instead of Google, it states "Search Amazon.com for" to do a search. This is annoying and I have no clue how the change happened. Amazon is not a search engine.

So, how would I go about changing it back to Google?

I can close the box by going to the task bar and clicking on the x of the open box. It started a couple of weeks ago, i haven't installed any new software or downloaded anything new.

This is the second time I'm filling in all of this information, I hope it works this time.

A while back I changed mailto to Firefox in Options>Applications>mailto After that, when I would click on an email address, Firefox would open new tabs VERY quickly and would not stop until I used Task Manager to close Firefox. I then went back and changed mailto back to Always Ask. But the same thing still happens when I click an email address, Firefox opens tabs very rapidly until I close it with task manager. I then checked the settings in about:config "network.protocol-handler.external.mailto" and it is set to default, boolean, true I don't want a default email program to be set, I want it to always ask. Please help with this. Thank you.

I have been leaving the following site open during inclement weather while doing other things (spreadsheets, documents, financial programs, etc.) to periodically check weather quickly.

http://www.wunderground.com/cgi-bin/findweather/getForecast?query=30340

Lately, there have been video advertisements on this site that will automatically play with sound that are obnoxious and distracting. I would like to prevent these. The webmaster for the site claims that they do not allow these ads and yet, I get them. He says they cannot replicate the issue and suspect its a problem with my settings. I do not know if the same thing happens with advertisements on other sites or not.

On a related note, is there a way to prevent "roll over" ads from playing?