Forum Asistence

when i open my google drive I can look at the contents of folders but I cannot open the documents or spreadsheets in them. I am the owner and creator of these things. This started happening 5-6 days ago.

I went to about:config and reset the "browser.startup.homepage_override.mstone" to default. That seemed to work after I restarted Firefox. But the next time I rebooted my computer, it reverted back to no search. I made the change again and restarted Firefox and it was working again. For kicks and giggles, I rebooted again and the issue came back. Any suggestions?

Crash Report: https://crash-stats.mozilla.com/report/index/15c189fe-22cf-415c-9188-661ee2130520

FIrefox has been crashing many times a day. Last week it was any time I went to PayPal. This week, it is anytime I go to VerticalResponse.com

I've uninstalled, downgraded, then upgraded and restarted Firefox. Rebooted Removed flash and used the Adobe Uninstaller (so no flash currently) I do not have RealPlayer installed (as suggested by others) IE works fine

I use Outlook.com and have two accounts linked so that I can switch between the two accounts within Outlook. For some reason during the past month, it has hanging and stopping on a white screen.

I'm certain that it is connected to the main problem.

I work from home and use this computer 8+ hours a day.

Any suggestions?

Thanks

Steve

I have already disabled all ad-ons, one at a time (11 total) to see if any of them caused the error. None did. I have already checked all programs, including antivirus to see there was a timed action that was triggering the shut down. When it does shut down, I receive no error messages or warnings about muliti-tab shutdown. Every time, Firefox simply closes. When I re-open Firefox, I do not receive the option (which I have set) to restore my tabs. No other programs are affected. I am happy to provide any more information, just let me know what you need. The Troubleshooter data below is from 1.5 hours after the most recent Firefox shutdown.

MacBook Pro 8,2 with OS X 10.6.8 4GB RAM 2GH Core i7 Firefox 20.0 Shockwave Flash 11.7.700.169 Hardware acceleration enabled. Flash player plugin often starts at 40% to 60% of CPU but sometimes slowly builds up to where Activity Monitor is showing close to or even over 100% of CPU effort. Processors heat up and fans run at over 4,000 RPM. Video begins to drop frames and may eventually stop. Only solution (but not good) seems to be to either kill (force-quit) the Shockwave process or quit/reopen Firefox. I suspect there may be other things using the Shockwave process elsewhere on the web page and/or on other tabs that I can't find. (Running Shockwave player in Safari seems to use much less CPU effort. Even when I play two full HD videos at the same time, it only uses 60% to 80% of CPU in Safari.) Is there another video player that I can use in place of Shockwave Flash?

When I updated to Firefox 21.0, I found that Flash Player Plug-in 11.7.700.202 was not working. Videos would not play. Had no problem before the Firefox upgrade. I downloaded a new copy of the player but the download would not complete. A error message (only a single instance of this application can run) appeared. I used Adobe Flash Player's uninstall to delete all Flash files. Then I tried downloading Flash 11.7.700.202 again. Same error message appeared and would not finish the download. Chrome videos work with no problem. Is there a hidden Flash file somewhere that's conflicting? Is this a Mozilla bug? I looked at all the support topics and didn't find anything. Any help would be greatly appreciated.

When I am on Facebook, I play a few games. Eventually, my computer crashes, tries to restart, but it can't. I have to do a manual shutdown, wait about 3 to 5 minutes, then I can restart my laptop. I have everything I need to keep my pc up and running, at least I think I do. I hope you are able to help.

"1 File(s) can't be sent" error message comes up when I try to attach a file in Firefox when using att.net email. I am able to attach files without a problem in Internet Explorer. This is a fairly recent error message. I've tried to uninstall and reinstall Firefox and I still get the same problem. It works fine on my laptop in Firefox, but not on my desktop.

when i open up the browser and i put in something to search i hit enter or i use the mouse to hit search and it will not do anything but if i go to the top of the page and type in what im looking for in the tool bar it will come up so my question is why cant i search in the search box in the middle of the screen

I was told firefox was the proper browser to play a game on facebook. I have been using Chrome, mostly with no issues. I installed firefox, and when it said to import, I did so.

I log into facebook and it just halts. After awhile I get a message about the script that all the other support messages say with this

Script: https://fbstatic-a.akamaihd.net/rsrc.php/v2/y5/r/QNxOsuxyVYx.js:27

I say stop script and it sort of works until I go to another page or open another tab and then I get it again. O have tried to reset Firefox. I have the latest Java and I have cleared Cashe,

It works ok if I get one tab open to google.Wunderground weather works fine, but many sites have this same issue as facebook, including Amazon.

I am using W7, this is FF 21.0. Looks like the process of resetting firefox reenables whatever plug ins it installed automatically. I haven't installed any of them.

I am posting this from Chrome because of the lockups. Willing to try stuff.

Since FF has been having trouble retrieving my windows & tabs, slowing me, I tried finding the solution, so I browsed FF Help, and read about RESET.

The Mozilla Reset-Firefox article stated: "when [reset] is done, a window will list the info that was imported. Click Finish and FF will open. That's it, you're done!"

But this fails to inform me whether RESET leaves Favicons etc. etc. arranged AS IS without fooling around with their order.

So is my best bet to:

(1) Reset? (2) Disable extensions/themes? (3) Update to latest version (why? i'm happy with this version, if not for becoming slow) (4) I only seem to have a coupon printer plugin. Does that hog memory?

Thanks!

P.S. My system info, is: Thinkpad Pentium M, 1gb RAM. 1.73ghz

Formatting on several websites is incorrect. Everything loads on the left hand side one after the other. Clearing 'Everything' from the search history fixes the problem temporarily, for a very short time. I've been using Firefox for years and I've only recently been getting this problem. It's been happening on both Windows 7 and 8. I'm not sure if this has anything to do with it but this problem has only arose since I upgraded to fiber power broadband, 100Mb. The link below is just one of many.

I don't know whether this arises from the change of version because I very recently did a clean-up of my hard drive with Norton Utilities 16. Still, I tried making a change to the actual bookmarks, and it stuck the next time I opened.

Steps I am doing to show you folks exactly

1. 1 Click on Bookmarks
2. 2 Click on Bookmark this page
3. 3 Bookmark Menu Folder Selected
4. 4 Select Done
5. 5 Click on Bookmarks

And nothing is there.Did not create it

Unless I select a Folder that is already in my Bookmark Menu

I was working with a css file developing a website. Firefox was open for awhile and went to refresh the html page and it would not refresh. tried the clock wise arrow (did not work) forced refresh (alt+ f5) did not work, tried shift+ left mouse (did not work), tried alt +shift+ r (did not work). went as far as to uninstall Firefox and then reinstalled it, (did not work). I am at witts end. It use to work. I have a support ticket at the editor's support site waiting on answer from them incase it is my editor causing the problem. and know waiting on your reply. You will blame my editor and they will blame you and I don't know who to blame. I just know it does not work, I have checked my end, everything works in other browsers. I am having this problem just in Firefox. Do you have any suggestions on a fix for this?

When I open a new tab a link is automatically loading , The link is as follows. http://websearch.lookforithere.info/?r=2013/05/20

I request you to please help me to remove this.

Regards, Rakesh