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Logging in to EE I am asked for my Passkey but I don't have one, what do I do

Firefox Passkeys
jbr replied 2 days ago
rbrookes
rbrookes

When I try to log in to EE, I am asked for my passkey. I don't have one, presumably it is on a thumb drive but none of mine offer the solution. Neither do I remember setting one up. Seeking further information I am told it is required by Firefox. I have searched Settings but no joy. Can you help?

Thank you, Robin Brookes

When I try to log in to EE, I am asked for my passkey. I don't have one, presumably it is on a thumb drive but none of mine offer the solution. Neither do I remember setting one up. Seeking further information I am told it is required by Firefox. I have searched Settings but no joy. Can you help? Thank you, Robin Brookes

All Replies (1)

jbr
jbr
  • Top 10 Contributor

It's possible "Windows Hello" or "Windows Security" says Mozilla Firefox asked for a Passkey — however the browser only does that if prompted by the site, so check on the actual login form if there's an option to skip to your normal login credentials — or if you cancel the prompt if the site lets you use your normal username+password flow.

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