Ondersteuningsforum

I keep receiving the message:

Warning: Unresponsive plugin Shockwave Flash may be busy, or it may have stopped responding. You can stop the plugin now, or continue to see if the plugin will complete.

I cannot seem to get rid of it or correct it. Help. Thank you.

I have tried to use the suggestions listed but I am very dense and need a walk through. How do I permenently remove yahoo search from my list of search engines? I can remove it by manage search engines... but it comes back.

Within the last couple days, Firefox has had a lot of problems.

When I open it, the window hangs and freezes after a few seconds, if it opens at all. Other times, trying to open Firefox simply won't open the window, but will leave an extra process running in the background that I have to manually shut down via Task Manager.

I have made a fresh profile. I have restarted Firefox. I previously had hardware acceleration checked, and disabled it; still having the same problem. I have uninstalled and re-installed Firefox multiple times. I have run a scan of my system with Malwarebytes; nothing detected. It's not even generating a crash log. I have looked through the support forums, found people with problems similar to mine, but no solutions posted for them since sometime last month.

Firefox seems to run normally if do an install of version 21, which opens up the browser window. Everything works fine, until I close the browser and then re-open it.

I just got notice this morning about this new version of Firefox but I'm hesitant to install until I know that my Norton toolbar will work. Can you provide some information? Thanks!

For a long time my chosen websites appeared as thumbnail images on the new tab page when I began a new session, maybe since about FF15, I don't recall for sure. Recently, however, whilst using FF20.0.1 this behaviour stopped and none of the thumbnail images for my selected websites opened up, although the links to them remained and this behaviour has continued to FF21, which I have been using since yesterday (19th May). This is not a serious issue, but I do like things to work properly and to understand why they don't. I don't know why there should be a relationship between the two events, but the problem began after having opened the new tab page and before the images opened up I clicked on one of the links - where the thumbnail image would normally be - to go to the website; thereafter FF failed to retain a memory of the thumbnail images from one session to the next. By the way, I never empty my history cache only my main web cache that has previously had no effect on my new tab thumbnails, not since about FF15 or so anyway.

Since today, Firefox starts automatically as a silent process consuming 30% of my cpu time and some 7 MB of memory usage. This happens on startup or while no visible Firefox is running. Killing the process causes the Firefox to restart, again silently, within a few seconds.

Opening a Firefox window for web browsing causes another Firefox process to start (parallel to the other one).

A file system search (search companion) for firefox.exe gives the following result: firefox.exe.hdmp firefox.exe.mdmp firefox.exe.hdmp firefox.exe.mdmp firefox.exe.hdmp firefox.exe.mdmp firefox.exe.hdmp firefox.exe.mdmp firefox.exe.hdmp firefox.exe.mdmp FIREFOX.EXE-28641590.pf firefox.exe

I recently installed a program GrooveDown v0.89 (just in case that would be useful information)

I called in for help because Firefox would not display my websites correctly. I called the telephone number on the Firefox website and got Vgeek support. They remotely scanned my computer and said my computer was at risk - claiming I had a trojan that my antivirus did not find and that my computer was about to crash because internal system elements were closing down. They talked me into a $400 three year protection and support package - which some local computer repair personnel say may have not been necessary. The vgeek support say they work for Firefox. Is that correct or have I been scammed??? Please advise.

The built in PDF viewer (pdfjs) is a nice tool, but I'd like to set preferences for it so that:

1) `Page Width' is the default view 2) The sidebar is turned on by default 3) The sidebar shows `Document outline', not `Thumbnails'

Anybody knows whether and how this can be done?

TIA,

Guivho.

In the last few months, Firefox keeps crashing and I lose all my history and the ability to session restore. Yesterday (or the day before), it crashed then -did- sessionrestore successfully in the usual automatic way, asking me upon its launching, "This is embarrassing...". (Going to History, I only see Today. And, Restore Previous Session is always greyed out.)

I am using Firefox 20.0.1, and Windows 7. I routinely have "tons" of tabs open, but given my recent greyed out sessionrestores, I was down to only (hehe) about 40-50, most of which weren't loaded; I set them not to do so until accessed.

I have done the Reset Firefox option 2-3 times lately, which did not work for this, obviously.

Two questions: 1. Is there a way for me to find my session from its recent successful sessionrestore? That would help a lot. 2. What other things can I try to stop this madness?(!)

Every time when I start Firefox (FF) I receive a message about opening an application/octet-stream. Asking whether I want to open it or save it. If I don't respond (which is what I do) a few moment later I receive a message about not being able te save a file. If I respond to this with [OK] both messages disapear and I can go on using FF. Screendumps of these messages can be seen here: https://dl.dropboxusercontent.com/u/2395780/ifr.jpg

These messages don't limit FF. Or make it impossible to work with FF. They are just annoying. How can I prevent these messages from still appearing?

Thank you so much for your assistance Kind regards....

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have opened at start-up for about 2 years - WHY this annoying message now?! When I click 'close' the Home page opens with all the tabs with no problem, but the message is really irritating & doesn't seem to be telling me anything, as there isn't a problem with any of the tabs? NB: In case you ask 'why 9 tabs'?; these are essential websites I use every time I am browsing/working; I cannot keep opening them manually every time. Please advise why this message comes up as here seems to be no problem, & how I can get rid of it? Thanks.

The address wasn't understood

Firefox doesn't know how to open this address, because the protocol (rtsp) isn't associated with any program.

 You might need to install other software to open this address.

I was working with a css file developing a website. Firefox was open for awhile and went to refresh the html page and it would not refresh. tried the clock wise arrow (did not work) forced refresh (alt+ f5) did not work, tried shift+ left mouse (did not work), tried alt +shift+ r (did not work). went as far as to uninstall Firefox and then reinstalled it, (did not work). I am at witts end. It use to work. I have a support ticket at the editor's support site waiting on answer from them incase it is my editor causing the problem. and know waiting on your reply. You will blame my editor and they will blame you and I don't know who to blame. I just know it does not work, I have checked my end, everything works in other browsers. I am having this problem just in Firefox. Do you have any suggestions on a fix for this?

firefox is slow and javascripts on the most web sites is crashing. for example if I open facebook ? I see messages which script https://fbstatic-a.akamaihd.net/rsrc.php/v2/y5/r/QNxOsuxyVYx.js:27 doesn't answer, or in support.cdn.mozilla script https://support.cdn.mozilla.net/media/js/wiki-min.js?build=be7f51e:1 doesn't. This problems I see regulary in many web sites.

I fully reinstall my firefox, but it isn't help me This problems I see only one my pc which I use Firefox.

Firefox prompts update for shockwave flash. Downloaded installer but repeatedly fails at 50%, reads "failed to initialize." Redownloading the installer leads to the same result.