Pop-up blocker settings, exceptions and troubleshooting
This document explains all of the settings available in Mozilla Firefox for controlling pop-ups.
Table of Contents
What are pop-ups?
Pop-up windows, or pop-ups, are windows that appear automatically without your permission. They vary in size but usually don't cover the whole screen. Some pop-ups open on top of the current Firefox window, while others appear underneath Firefox (pop-unders).
Firefox allows you to control both pop-ups and pop-unders through the Content panel in the OptionsPreferences window. Pop-up blocking is turned on by default, so you don't have to worry about enabling it to prevent pop-ups from appearing in Firefox.
When blocking a pop-up, Firefox displays an information bar (if it hasn’t been previously dismissed — see below), as well as an icon
in the location bar.
When you click either the button in the info bar or the icon in the location bar, a menu is displayed with the following choices:
- (show the blocked pop-up)
Pop-up blocker settings
To access the pop-up blocker settings:
- At the top of the Firefox window, click on the button and then select At the top of the Firefox window, click on the menu and then select On the menu bar, click on the menu and select At the top of the Firefox window, click on the . menu and select
- Select the
In the content panel:
- Block pop-up windows: Uncheck this to disable the pop-up blocker altogether.
The dialog has the following choices:
: This is a list of sites that you want to allow to display pop-ups.
- Allow: Click this to add a website to the exceptions list.
- Remove Site: Click this to remove a website from the exceptions list.
- Remove All Sites: Click this to remove all of the websites in the exceptions list.
Pop-ups not being blocked
Is the pop-up coming from Firefox?
The pop-up may not actually be coming from Firefox. You can determine where the pop-up is coming from by the appearance of the window.
- If you see the location bar with the little bookmark star in the pop-up window, the pop-up is coming from Firefox. Another good indication is the Firefox logo or the orange Firefox button on Windows 7 in the top left corner of the windowAnother good indication on Linux is if you see the text "- Mozilla Firefox" at the end of the title bar.
- If not, you may have malware on your computer that causes the pop-ups. Scan your computer for viruses and spyware. For more details, see Troubleshoot Firefox issues caused by malware.
Is the pop-up blocker on and enabled for this site?
- At the top of the Firefox window, click on the button and then select At the top of the Firefox window, click on the menu and then select On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select
- Select the panel.
- Make sure the Block pop-up windows checkbox is checked.
- To the right of Block pop-up windows, click the button. A dialog will appear that shows all the sites that are allowed to show pop-ups.
- If the site that's opening pop-ups is in the list, select it and press .
- Click Close the Allowed Sites - Pop-ups window.
- Click to close the Options windowClick to close the Preferences windowClose the Preferences window .
Is the pop-up shown after a mouse click or a key press?
Certain events, such as clicking or pressing a key, can spawn pop-ups regardless of if the pop-up blocker is on. This is so that Firefox doesn't block pop-ups that websites need to work.
Is it a true pop-up window?
Sometimes ads are designed to look like windows, but really aren't. Firefox's pop-up blocker can't stop these ads.
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