Support Forum

I am not the only one having this problem why is Mozilla not doing something about it? I am about fed up & may have to change to a different browser! Firefox was the best browser I've ever had but not anymore! Wish I could go back to the old version--it worked just fine! The new version is when I started having this trouble! Time for Mozilla to step up & get a fix or you will be losing more than me I think! I've disabled real arcade & most other add-ons. That didn't help either.

I just got notice this morning about this new version of Firefox but I'm hesitant to install until I know that my Norton toolbar will work. Can you provide some information? Thanks!

Hi everyone.

This morning, my Roboform toolbar has vanished! I'm really stuck without it too!!

Having checked these, I'm running Firefox 20.0.1, Roboform 7.8.8.5 and Roboform toolbar for Firefox 7.8.6.5

Help!!

For over a year now (since version 13 - I think) I have had to stop using FF because it crashes upon start-up. Ever once in a while, I uninstall it and install the latest version (currently have 21) and what happens is when I start it up for the first time, I am able to use it. But once I close the program and start it up again, it just crashes upon start-up every time. So, I cannot use FireFox on my system at all.

Even though in the past hour I have tried opening FF 21 over 20 times, there are no crash report logs to be found in my application data folder for FF.

Please help me troubleshoot and fix this issue.

after I restart my machine, I always have to Alt+Tab to interact with all of my shortcuts on desktop and taskbar. I have run both avast antivirus and superantispyware programs, and both said there are no bugs... ???? whats going on????

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Firefox freezes since about 31 Jan 2013 at random times quite often, when I do see TV or videos, also with YouTube videos. It freezes especially when I do start TV or a Video, sometimes also it freezes when the video is running for some time. I do use Firefox mostly only for TV and videos, so else I do not see. Some days earlier (26 January 2013), I had installed the upgrade of the new Norton Internet Security 2013. The two Norton add-ons on for Firefox, I have both deactivated. I can get out of the freezing, when I do click to end the Internet connection. After I have waited for about 5 seconds, the Mozilla Firefox browser can be moved again with the cursor. After I click to close the Firefox, and wait for about 5 seconds, the freezing also does end. I did do two Windows restores, one to 1 week ago and the next to 2 weeks ago. After the restore, when I started Mozilla Firefox, it was at first Firefox 17. But to my very bad luck, Firefox started immediately to update to Firefox 18.0.1 I had seen this updating on Help – About Firefox. There were good times, when people could choose themselves which version of Firefox they wanted. After the restore, I had also downloaded the latest Adobe Flashplayer version (about version 11.5), but the freezes have remained the same. Is there a possility to prevent the automatic update of Firefox? So that I could choose which version of Firefox, I do want. When there is a serious bug in Firefox, I could nevertheless use Firefox instead of changing to the Internet Explorer. I know I myself am responsible to prevent hackers from entering my computer. I have read that 80% of users in Germany do not have any Internet Security against hackers at all. My Internet Explorer until now does not freeze.

When I go to certain sites, Adobe Flash plugin opens numerous ads and it maxes out my CPU. How can I prevent A F plugin from working when I go to these sites? I looked at the list of plugins below and would like to remove most of them. How do I do that?

I have been having problems off and on with Snaplinks Plus (tab addon preferred by most sites I frequent), where it would glitch and stop working. Un- and re-installing it, though a nuisance, has been solving the problem up until now, but since I upgraded to the new version (21.0) of FireFox, neither it nor MultiLinks (which I used in the past) will function at all. I am on several sites where a multiple tab function is fairly important : is there another similar linking addon that will operate on 21.0, or a way to adjust Snaplinks or Multilinks so that they will run?

I have a Windows 8 laptop on the Beta channel. I updated to Firefox 22 Beta yesterday and noticed that the Roboform toolbox was missing. I reinstalled Roboform, just to make sure, but it was not present in the browser windows, nor is it on the Toolbar menu. It does show as an installed add-in, and the toolbar is present in I.E. 10 and Chrome.

I have added the following code to my userChrome.css file, but favicons pop up again when I download files (documents, photos, etc). How can I get rid of favicons completely, so that they don't reappear after a download? Thanks!

 */
/* Bookmarks Toolbar - hide favicons/placeholders for sites, but show folder icons for menus */
#personal-bookmarks toolbarbutton:not([type="menu"]) .toolbarbutton-icon {display:none !important;}
#personal-bookmarks menuitem .menu-iconic-icon {display:none !important;}

/* Bookmarks Menu - hide favicons/placeholders for sites, but show folder icons for menus */
#bookmarksMenu menuitem .menu-iconic-icon {display:none !important;}

#PlacesToolbarItems .toolbarbutton-icon {display:none!important;}

Today i messed up my profile for mozilla on my laptop, i recovered 3 json files (but when importing nit says unable to process the backup file) and the bookmark.html and the places.sqlite but it wont import or restore a thing with any of them, i think i may have lost all of my bookmarks/unsorted bookmarks.

However i do remember that my phone was synced to my laptop before this happened. does that mean that all of my bookmarks are saved somewhere? please help.

After updating to FireFox 22 it had changed the size of my webpages and menus, tabs, and url box. I asked over at mozillaZine forums, and they told me how to change my webpage size by going into config. This worked, however, as i mentioned, i then noticed that my menus, tabs, and url box had become smaller.So now i need to know how to change this as well.

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

After I upgrade to Firefox 21, I also upgraded to Flash Player 11. Now when I start Firefox it hangs up before it opens any site. I can only close it using task manager. When I uninstall Flash Player, Firefox works fine. I tried installing an older version of Flash, and that didn't work either. Windows 7.

Having used Hotmail for 15 years and slowly evolved with it; I have now been forced into Outlook.com I now have to access http://uk.msn.com/ then branch to Outlook.com. My web mail works OK if I access it via Internet explorer (Version8) . If I use Firefox (Version 20.0.1) my message on the screen looks fine all correctly formatted. After I have sent it the result is like a 20 year old email system or the product of "Notepad". Nearly all the formatting has been stripped and the "carriage return & line feed" is all over the place.

When I use my usually redundant Internet Explorer 8, Outlook.com sends the Email message as would be expected.

I have been making a fool of myself by sending what looks like garbage. Unfortunately changing email addresses is not the simple solution, as 100s of people have my email address.

I really don't want to be a pawn in a fight for eyeballs between Mozilla and Microsoft.

All of a sudden, each time I come back to my computer and wake it from standby, Firefox seems to be frozen. Tabs wont open or close, web pages wont scroll, etc. I have to shut down the browser and reopen it. I dont think I've changed any settings recently, but ...

Any suggestions would be appreciated.