Support Forum

After installing Firefox is crashes and a crash window pops up. Firefox does not even load after installation. I've tried to install and re-install it many times, and tried older version. It still has been giving me issues. What should I do in order for it to work?

Within the last couple days, Firefox has had a lot of problems.

When I open it, the window hangs and freezes after a few seconds, if it opens at all. Other times, trying to open Firefox simply won't open the window, but will leave an extra process running in the background that I have to manually shut down via Task Manager.

I have made a fresh profile. I have restarted Firefox. I previously had hardware acceleration checked, and disabled it; still having the same problem. I have uninstalled and re-installed Firefox multiple times. I have run a scan of my system with Malwarebytes; nothing detected. It's not even generating a crash log. I have looked through the support forums, found people with problems similar to mine, but no solutions posted for them since sometime last month.

Firefox seems to run normally if do an install of version 21, which opens up the browser window. Everything works fine, until I close the browser and then re-open it.

I have the problem when I have to force quit. I also have the pinwheel for no apparent reason and have to wait until it stops to do anything. It is frustrating as it does not happen in Safari. I like to use Firefox but it is getting very annoying. I have the pinwheel pop up when I am even typing. I tried your suggestions about starting it up in safe mode and that doesn't seem to work.

I found 2 icons on my desktop that were automatically created yesterday according to "properties." One reads "continue firefox installation" and the other "install main screen." Is this legit or what? I already have mozillafirefox on my deskstop since 2 years ago.

In Firefox 21 for Mac OS, there is no longer any preview image, which is usually a little screenshot of the left end of the toolbar, shown for a theme when you click the "More" link to get more information about the theme. The only image there now is the theme icon. Where did that preview go and why is it gone? The preview images are still in the .jar files in all the themes I have, so they are still available.

i recently upgraded to version 22.0, but now I get a Javascript error box whenever go to Facebook. I disabled all my add-ons and re-enabled them, one-by-one...so now i know exactly which add-on is having issues.

how and where do i submit a request to get it fixed?

The built in PDF viewer (pdfjs) is a nice tool, but I'd like to set preferences for it so that:

1) `Page Width' is the default view 2) The sidebar is turned on by default 3) The sidebar shows `Document outline', not `Thumbnails'

Anybody knows whether and how this can be done?

TIA,

Guivho.

I have limited screen space, and use Nav Bar on Title Bar, and small icons, to reduce clutter as much as possible. Today there was a Firefox update, which seems to have increased the size of all icons, so that my 'small' icons are nearly as big as the normal sized ones used to be; thus both wasting vertical space and reducing the number of buttons I can get on a toolbar, and the amount of a URL that will fit in the address box. How can I restore all icons back to their original sizes?

It even crashes when I am in my gmail! Now "E" doesn't work either, it keeps flashing on and off! This is ridiculous! I never had all these issues until I downloaded and started using Firefox. I needed it because the Mary Kay Cosmetics site only works with it, but now I have all kinds of issues!

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparently also to links contained in emails.

If I right-click on the FF icon, and choose the "run as administrator " option, the search engines are there again. I tried deleting the parent.lock file from the profiles folder, as this solution had solved a problem I'd had recently with the previous version of FF (not being able to open FF, and getting the error message about another version of it running, which had to be closed first - but there was no other version running. In that case, too, before finding out about the solution, I was able to open FF by using the "run as administrator" option). However deleting the parent.lock file didn't solve this problem.

I'd be grateful for your help, especially if put in simple terms a not hugely computer-literate person like myself can understand!

Today i messed up my profile for mozilla on my laptop, i recovered 3 json files (but when importing nit says unable to process the backup file) and the bookmark.html and the places.sqlite but it wont import or restore a thing with any of them, i think i may have lost all of my bookmarks/unsorted bookmarks.

However i do remember that my phone was synced to my laptop before this happened. does that mean that all of my bookmarks are saved somewhere? please help.

I called in for help because Firefox would not display my websites correctly. I called the telephone number on the Firefox website and got Vgeek support. They remotely scanned my computer and said my computer was at risk - claiming I had a trojan that my antivirus did not find and that my computer was about to crash because internal system elements were closing down. They talked me into a $400 three year protection and support package - which some local computer repair personnel say may have not been necessary. The vgeek support say they work for Firefox. Is that correct or have I been scammed??? Please advise.

Hello, I'm used to download big files (up to 2-3GB) at time while I'm browsing the internet, and sometimes i just forget that I'm downloading and just close Firefox. Back 3 months ago, when i was using Windows 7 i didn't have the problem of losing my download, because Firefox warned me that i'm downloading something and ask for a confirmation..

I didn't change any configuration since I installed Windows 8 and Firefox 20. Only added some plugins, but they didn't change anything..

There's any way to get that confirmation box like when i used on windows 7?

Thanks, (:.

I have my system set to minimise windows by double-tapping/clicking them on the title bar. It works for most of windows (iTunes being exception). It's a system preference thingy, so it should work across all the board. After the recent update to 21.0, my Firefox is unable to minimise by double-tapping on the title bar anymore. Is there anyway to fix this issue, or will this be solved in the next update?

This has been going on for years. When I have 3 or 4 tabs, especially facebook open, and am watching a youtube video Firefox freezes up a lot. I just dealt with it but I'm starting to get sick of it. The only addons I use are DownloadHelper and AdBlock Plus. I have a lot of plugins disabled. I don't know what is causing this but I just checked on my CPU Usage and Firefox was using 266,000+ K and that's not counting Flash, which was using 70,000+ K. Someone please help me fix this extremely irritating issue.

PC Details: Windows 7 Home Premium (32 Bit) 3.00 GB RAM 2.10 GHz AMD Phenom Triple Core Processor

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have opened at start-up for about 2 years - WHY this annoying message now?! When I click 'close' the Home page opens with all the tabs with no problem, but the message is really irritating & doesn't seem to be telling me anything, as there isn't a problem with any of the tabs? NB: In case you ask 'why 9 tabs'?; these are essential websites I use every time I am browsing/working; I cannot keep opening them manually every time. Please advise why this message comes up as here seems to be no problem, & how I can get rid of it? Thanks.