Cannot uninstall "relevantknowledge" add-on after uninstalling the program
I was hit with the RelevantKnowledge spyware. I unstalled the program but the add-on is still showing up on my list with no uninstall or disable button. I have tried safe mode and there is still no option to unistall or disable. I cannot get the add-on window to stop saying it will be installed with the next restart, it doesn't install just stays on the list. There is a string in the extensions button on the troubleshooting page "relevant knowledge" listing - {6E19037A-12E3-4295-8915-ED48BC341614} but I can't find it anywhere. How can I get this add-on to delete or disable?
Additional System Details
Installed Plug-ins
- ArtistScope DRM plugin 1
- npdivxplayerplugin
- Coupons, Inc. Coupon Printer DLL
- Coupons, Inc. Coupon Printer Plugin
- ArtistScope plugin 42
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- ArtistScope Plugin v4.5.2
- Adobe PDF Plug-In For Firefox and Netscape "9.4.2"
- Default Plug-in
- Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
- Unity Player 3.1.0f4
- Shockwave Flash 10.2 r152
- Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
- iTunes Detector Plug-in
- DivX Web Player version 2.1.1.94
- DivX VOD Helper Plug-in
- Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- 4.0.60129.0
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- DRM Netscape Network Object
- Npdsplay dll
- DRM Store Netscape Plugin
Application
- User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 ( .NET CLR 3.5.30729)
More Information
Application Basics
Name
Firefox
Version
3.6.15
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Anti-Banner
11.0.1.400
true
KavAntiBanner@Kaspersky.ru
Kaspersky URL Advisor
11.0.1.400
true
linkfilter@kaspersky.ru
Java Console
6.0.19
true
{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
Popup Blocker Settings
0.2.1.6
true
{23ba1251-71a7-4dd1-ade8-15e7047bf8e3}
Password Exporter
1.2.1
true
{B17C1C5A-04B1-11DB-9804-B622A1EF5492}
Adblock Plus
1.3.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
DivX Plus Web Player HTML5 <video>
2.1.1.94
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
DivX HiQ
2.1.1.94
true
{6904342A-8307-11DF-A508-4AE2DFD72085}
Logitech Device Detection
1.20.0.66
true
DeviceDetection@logitech.com
Java Quick Starter
1.0
true
jqs@sun.com
RelevantKnowledge
1.3.328.4
true
{6E19037A-12E3-4295-8915-ED48BC341614}
Add-on Compatibility Reporter
0.8
true
compatibility@addons.mozilla.org
Tab Mix Plus
0.3.8.4
true
{dc572301-7619-498c-a57d-39143191b318}
DownloadHelper
4.8.3
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.link.open_newwindow.restriction
0
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.yahoo.com/
browser.startup.homepage_override.buildID
20101214170338
browser.startup.homepage_override.mstone
rv:1.9.2.15
browser.tabs.insertRelatedAfterCurrent
false
browser.zoom.full
false
dom.max_chrome_script_run_time
0
extensions.checkCompatibility
false
extensions.checkCompatibility.3.6
false
extensions.checkCompatibility.3.6b
false
extensions.checkCompatibility.3.6p
false
extensions.checkCompatibility.3.6pre
false
extensions.checkCompatibility.3.7a
false
extensions.checkCompatibility.4.0b
false
extensions.checkCompatibility.4.0p
false
extensions.checkCompatibility.4.0pre
false
extensions.lastAppVersion
3.6.15
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104665
places.last_vacuum
1297253215
print.print_printer
Brother MFC-490CW Printer
print.printer_Brother_MFC-490CW_Printer.print_bgcolor
false
print.printer_Brother_MFC-490CW_Printer.print_bgimages
false
print.printer_Brother_MFC-490CW_Printer.print_command
print.printer_Brother_MFC-490CW_Printer.print_downloadfonts
false
print.printer_Brother_MFC-490CW_Printer.print_edge_bottom
0
print.printer_Brother_MFC-490CW_Printer.print_edge_left
0
print.printer_Brother_MFC-490CW_Printer.print_edge_right
0
print.printer_Brother_MFC-490CW_Printer.print_edge_top
0
print.printer_Brother_MFC-490CW_Printer.print_evenpages
true
print.printer_Brother_MFC-490CW_Printer.print_footercenter
print.printer_Brother_MFC-490CW_Printer.print_footerleft
&PT
print.printer_Brother_MFC-490CW_Printer.print_footerright
&D
print.printer_Brother_MFC-490CW_Printer.print_headercenter
print.printer_Brother_MFC-490CW_Printer.print_headerleft
&T
print.printer_Brother_MFC-490CW_Printer.print_headerright
&U
print.printer_Brother_MFC-490CW_Printer.print_in_color
true
print.printer_Brother_MFC-490CW_Printer.print_margin_bottom
0.5
print.printer_Brother_MFC-490CW_Printer.print_margin_left
0.5
print.printer_Brother_MFC-490CW_Printer.print_margin_right
0.5
print.printer_Brother_MFC-490CW_Printer.print_margin_top
0.5
print.printer_Brother_MFC-490CW_Printer.print_oddpages
true
print.printer_Brother_MFC-490CW_Printer.print_orientation
0
print.printer_Brother_MFC-490CW_Printer.print_pagedelay
500
print.printer_Brother_MFC-490CW_Printer.print_paper_data
1
print.printer_Brother_MFC-490CW_Printer.print_paper_height
11.00
print.printer_Brother_MFC-490CW_Printer.print_paper_size_type
0
print.printer_Brother_MFC-490CW_Printer.print_paper_size_unit
0
print.printer_Brother_MFC-490CW_Printer.print_paper_width
8.50
print.printer_Brother_MFC-490CW_Printer.print_reversed
false
print.printer_Brother_MFC-490CW_Printer.print_scaling
1.00
print.printer_Brother_MFC-490CW_Printer.print_shrink_to_fit
true
print.printer_Brother_MFC-490CW_Printer.print_to_file
false
print.printer_Brother_MFC-490CW_Printer.print_unwriteable_margin_bottom
0
print.printer_Brother_MFC-490CW_Printer.print_unwriteable_margin_left
0
print.printer_Brother_MFC-490CW_Printer.print_unwriteable_margin_right
0
print.printer_Brother_MFC-490CW_Printer.print_unwriteable_margin_top
0
privacy.cpd.cache
false
privacy.cpd.extensions-tabmix
false
privacy.cpd.sessions
false
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
For pop ups start here:
http://www.bleepingcomputer.com/forums/topic34773.html
For general info start here:
I always use "Revo Uninstaller Pro" --- the FREE version; never had a prob uninstalling anything! http://freebiest.com/software/revo-uninstaller-pro-serial-key-code.html
RelevantKnowledge is not virus. It is a research software that is installed with user's permission and can be uninstalled from the control panel. It relies on its members to gain valuable insight into Internet trends and behavior. Read more about it on our website http://www.relevantknowledge.com/faq.aspx. Users are asked to participate in periodic surveys – completely voluntary – and may be rewarded for their participation. Also, by participating users take part in a good cause: RelevantKnowledge donates a tree for every user's participation. It’s easy to uninstall it if you are not satisfied. If you have any questions, we encourage you to contact us at https://www.relevantknowledge.com/supportform.aspx
Thank you,
Relevant Knowledge Support Team