Adobe Flash plugin has crashed - Prevent it from happening again
The message, "The Adobe Flash plugin has crashed," is shown when the Flash plugin stops working unexpectedly. Reloading the page will often get the video, game or animation to play again.
If Flash continues to crash, updating to the latest version of Flash should fix the issue. This article explains how to do that.
The latest version of the Flash plugin should perform better and crash less often. To check if Flash is up to date, visit Mozilla's Plugin Check page. If it says that Flash needs to be updated, install the latest version manually using the steps below.
- Go to the Flash Player download page at Adobe.com and download the Flash installer. Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
- When the download has finished, close Firefox. At the top of the Firefox window, click on the button and then select At the top of the Firefox window, click on the menu and then select On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select
- Open the Flash installer file you downloaded and follow the instructions.
- Go to the Flash Player download page at Adobe.com and download the Flash installer.
- At the top of the Firefox window, click on the button and then select At the top of the Firefox window, click on the menu and then select On the menu bar, click on the menu and select At the top of the Firefox window, click on the menu and select
- Open the file you downloaded (i.e. install_flash_player_osx_intel.dmg).
- In the Finder, open the Install Adobe Flash Player.app to run the installer, then follow the installer's instructions.
- Go to the Flash Player download page at Adobe.com.
- When prompted, save the file (i.e. install_flash_player_"version"_linux."processor".tar.gz).
- Open a Terminal window (in Gnome, click on the menu, select , and then select .)
- In the Terminal window, change to the directory where you saved the file you downloaded (e.g. cd /home/user/Downloads).
- Extract libflashplayer.so from the file you downloaded with the command tar -zxvf install_flash_player_"version"_linux."processor".tar.gz.
- As the super user, copy the extracted file, libflashplayer.so, to your Firefox installation directory's plugins sub-directory. For example, if Firefox is installed in /usr/lib/mozilla, use the command sudo cp libflashplayer.so /usr/lib/mozilla/plugins and then enter your super user password when prompted.
Disable hardware acceleration in Flash
Many Flash problems can be resolved by disabling hardware acceleration in your Flash Player settings (Adobe's Flash Player Help - Display Settings page has details). To disable hardware acceleration in Flash:
- Go to this Adobe Flash Player Help page
- Right-clickHold down the Ctrl key while you click on the Flash Player logo on that page.
- Click on in the context menu. The Adobe Flash Player Settings screen will open.
- Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
- Remove the check mark from Enable hardware acceleration.
- Click Close to close the Adobe Flash Player Settings Window.
- Restart Firefox.
For more help with Flash problems, see Flash Plugin - Keep it up to date and troubleshoot problems
As a last resort, you can disable Flash protected mode. See Adobe's instructions under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
Share this article: http://mzl.la/LIoF7y