Support Forum

How to find out the amount of data that's flowed through FF on each site visited? Also, how to find out how many bytes particular extensions are sending/receiving?

I need to work out what [if anything] is draining my bandwidth, because it's causing me problems with supposedly exceeding bandwidth limits on a privacy-related extension.

I have downloaded a JNLP file from http://phet.colorado.edu/en/simulations/category/physics for a physics class that I'm taking, but the file will not load or start in Firefox. Java Web Start has already been installed by the system administrator but there is no file association for, nor is there a "JNLP" file type listed in Firefox --> Tools --> Options --> Applications

How can this be fixed so that the "JNLP" file type is listed in Firefox --> Tools --> Options --> Applications?

If you can get me that far I can do the rest by making the file association to javaws.exe. Thanks.

My Firefox crashes when trying to open 75% of web pages. I get the windows standard "Firefox is not responding" window after it freezes while trying to load the page.

I have singled out the problem to be the Shockwave Flash (11.5.502.149) plugin as everything works correctly with this disabled.

I have tried updated flash, uninstalling and re-installing it and the same with FF but nothing seems to work so far.

While trying to search something on google, Firefox tries to download my search as if i clicked on a download link to a program.

Although this does not happens all the time, it is frequent enough to become frustrated.

I have a screen shot if this if it is needed.

I have greatly enjoyed Firefox on Android for quite some time, but with the latest update, the browser crashes every single time that it is opened. There is no particular set of circumstances that will cause the crashes - simply opening Firefox always seems to be the trigger.

Thanks for your assistance in advance.

I have noticed the SSL padlock sometimes does not appear on pages which are secure. However, whenever I refresh the page it appears. I have checked all other browsers and they work perfectly. Why would this be happening?

Today i messed up my profile for mozilla on my laptop, i recovered 3 json files (but when importing nit says unable to process the backup file) and the bookmark.html and the places.sqlite but it wont import or restore a thing with any of them, i think i may have lost all of my bookmarks/unsorted bookmarks.

However i do remember that my phone was synced to my laptop before this happened. does that mean that all of my bookmarks are saved somewhere? please help.

I'm using Windows 20, and recently install Freemake Video Downloader. I remember that I had not checked the "Make Freemake my default search provider" when installing the product. But still, Firefox use it as the default search engine. I've did some research, which tell me to go to the search box, choose the drop-down arrow, and click "Manage Search Engines". The thing is, the Freemake search engine was not there. So I just delete every search engine except only one I like, and resart the browser. Surprisingly, it has change to the homepage and search engine I want, except for one thing. If you type in the address bar, it STILL use Freemake search engine. So I have search in Control Panel > Uninstall a problem (which I didn't found anything I don't install myself). I want to keep the program, but is there a way to reset this? I can do this in Chrome and Opera, why not Firefox?

Thank you.

For over a year now (since version 13 - I think) I have had to stop using FF because it crashes upon start-up. Ever once in a while, I uninstall it and install the latest version (currently have 21) and what happens is when I start it up for the first time, I am able to use it. But once I close the program and start it up again, it just crashes upon start-up every time. So, I cannot use FireFox on my system at all.

Even though in the past hour I have tried opening FF 21 over 20 times, there are no crash report logs to be found in my application data folder for FF.

Please help me troubleshoot and fix this issue.

I've been a Firefox user since before the beginning. I used the original Netscape 1.0.

Tonight I did one thing: add my Android Tablet browser to sync.

IT IMMEDIATELY ERASED ALL MY GODDAMN BOOKMARKS!

I realize that sync is not a form of backup but the one thing it should NEVER do is ERASE anything.

I've had it with this piece of crap browser. It has been steadily going downhill for a long time and I'm fed up with it. This is the last straw. It's not like there aren't alternatives.

Non-destructive alternatives.

I wonder if anyone knows the way to roll back from an update in Firefox? I do not wish to remove and re-install if it's possible just to roll back. I am using Windows 7 Pro and the "about Firefox" says I have 19.0 installed. The update causing the problem went in on 19/03/2013. Hope someone can help. Regards. G

bp-b23c43ab-1d1c-4c4a-b1d3-4d0ae2130517

firefoxが一日に何度もクラッシュします。クラッシュするのは特定のサイトを見ている時ではなく、ランダムに発生します。また、何らかの動作を行っている時だけでなく、ただブラウザ画面を見ているときでも発生します。

クラッシュしない方法を教えて下さい。 よろしくお願いします。

When Firefox is Minimized, Flash Player Content does not. It shows it perfectly with other opened (not minimized) applications in the exact location where it was (the flash content) before. The other application seems to need an RGB colour map of exactly #000000 for it to show.

It cannot be captured in a screenshot using screengrab, nor can it be shown in playback from recordmydesktop.

seems to be some adware/malware that captures where I go on the net. it slows down page loading significantly. Every time I click a link or renew a page it shows in the lower left hand corner ("connecting i.simpli.fi").

How can I get rid of it?

I am running firefox 21.0.

Thanks. Jim

The error messages for sync aren't useful. I don't know what the problem, other then "it gives an error."

It has "success" and "error" together. Is it saying that success failed? The log is in yoda-speak.

What is the error here:

1368837689324 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1368837690314 Sync.Tracker.Addons DEBUG Saving changed IDs to addons 1368841289323 Sync.Service DEBUG User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902. 1368841289323 Sync.Service INFO Starting sync at 2013-05-17 18:41:29 1368841289324 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1368841289326 Sync.Status INFO Resetting Status. 1368841289326 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1368841465363 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1368841465363 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1368841465364 Sync.SyncScheduler DEBUG Next sync in 3600000 ms.

Does tatus.sync: success.sync => error.login.reason.network and the surrounding messages indicate that sync sucess failed? What do the other messages mean? All I see is that will try again.

Foxytunes has not been available for several Firefox upgrades. I also not longer have the sort addon for Bookmarks. These are far more useful to me than social media addons.