I'm a contributor to the Knowledge Base and support forum, both here and at MozillaZine.
Please don't send me a private message to get help with Firefox. That's what the support forum is for :-)
If you send me a private message that's related to a support forum question you posted, such as what fixed the problem, I'll copy your message to your support forum thread, so that others reading can benefit. I'll also reply to your private message (if a reply is needed) in the support forum thread.