Support Forum

A number of different websites are having issues where the pictures aren't loading, and there are large blocks of white space on the screen. I have no idea why this is, but I have tried the solution steps that were listed on the help page, I tried restarting in safe mode, and disabled adblock. Some web pages are fine, but others are broken. Take a look at this screenshot: http://imgur.com/CeyR5MM

Examples: beautifulpeople.com, myfitnesspal.com, mail.aim.com

Oddly enough, these websites display BETTER using IE6 than in Firefox 21! I have no idea what the problem is, I hope you guys can help. Thank you!

Windows XP Home SP3.

Until I upgraded to Firefox 21.0, my tab bar was just above the window with the other tool bars above the tab bar.

Now the tab bar appears at a different level. How can I reset it as the very lowest toolbar, the one closest to the window?

The present order of my tool bars, top to bottom, is: 1. menu tool bar; 2. tabs tool bar; 3. address tool bar; 4. bookmarks tool bar.

I want the order to be: 1. menu tool bar; 2. address tool bar; 3. bookmarks tool bar; 4. tabs tool bar.

When trying to play games in IWin the message comes up and says and beeps that the ActiveX controls isn't working on some level. Do I need to worry about this message? If I do, how do I go about fixing this problem. Do I need to upgrade this control?

This happens at random times when I have 2 separate windows open. When I'm trying to load a page, the browser either won't load or it's taking too long to respond to the connection. The only way I can resolve is by closing and open FireFox. But then I have to forcefully close the exe file under task manager(in which I don't like to do in most cases.) or restart my PC and it's really becoming annoying.

Any permanent solutions for this? Thanks in advance.

I'm running Windows XP SP 3 Home Edition with a Dell btw,

For the past two weeks or so, I've been getting an error message every time I try to access my mom's credit card account. The website redirects me to a different page because it wants me to pick out five different security questions and answer them to make the account safer. After I do that and click the "Submit" button, I get the error page. It tells me that the page isn't redirecting properly, the server is redirecting in a way that will never complete, and that disabling or refusing to accept cookies can cause the problem. There's also a link on the security question page that is supposed to take me to a page that tells more about the security questions. If I click on it, I get the same error. Normally, I log on to our credit card account from www.orchardbank.com. It takes me to www.capitalonecardservice.com - and our account. The security question page is on www.hsbccreditcard.com. I've tried deleting cookies from these sites, deleting all cookies, clearing the cache, deleting the cookie files from my computer, and clearing the history of those sites. None of it has worked. I have my browser set to allow cookies, and I don't have any that are blocked. Does anybody know of anything else I can try?

I tried to disable javascript and it facebook worked. The problem is no button was clickable, I can't post anything, in short, I can't do anything. I have to force close firefox whenever this happens. According to my firefox, I have the latest version. I also tried uninstalling and installing it again, I tried disabling the plugins or run it in safemode but nothing seems to solve it. This problem just happened after I deleted some compressed old files from my C drive.

When I import my favorites from my desktop to my laptop, I can use an exported part of my registry to restore the sort order on my laptop so it's the same as it is on my desktop.

However, when I imported my favorites on my desktop into Firefox, which I recently installed on my desktop, it's all in alphabetical order, which is NOT the order they are in in IE.

Is there a way to prevent Firefox from sorting everything when importing?

Just downloaded and installed the newest version (11.7.700.224) of ADOBE FLASH PLAYER. After installation, I can no longer CLICK some links and Firefox 21.0 LOCKS UP to the point where I have to restart the whole computer. CPU and MEMORY are being eaten alive. I'm so sick of these problems. I'm running Windows XP SP3 and didn't have this problem UNTIL that Flash Player update. Javascript goes absolutely berserk on places like Facebook every couple of minutes! What's going on??? I saved the error message I got when this happens, see below:

QUOTE:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: resource://gre/modules/XPIProvider.jsm -> jar:file:///C:/Documents%20and%20Settings/BlackHeart/Application%20Data/Mozilla/Firefox/Profiles/lqxzdn67.default/extensions/%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d57D.xpi!/bootstrap.js -> jar:file:///C:/Documents%20and%20Settings/BlackHeart/Application%20Data/Mozilla/Firefox/Profiles/lqxzdn67.default/extensions/%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D.xpi!/lib/contentPolicy.js:422

UNQUOTE

When I visit this site:http://www.apolloarchive.com/apollo_gallery.html I can no longer see the image thumbnails when I click on the image IDs. I contacted the site owner, and he said it worked for FF on his computer, but I'm afraid my javascript isn't working here. I did everything, cleared the cookies, ran Safe Mode, checked options- though i may have goofed. And I'm almost sure javascript is enabled here. I have Win XP. I don't want to check another browser; if the problem is here than it needs fixing. I'm waiting more word from the site owner, but I tried everything he suggested. So what do I do? Do I download another Javascript?

The quality of text on websites is quite poor with thin type and fuzzy definition, however pictures are good. The quality is noticeably worse than IE8 on the same computer.

I've tried Sync 15 times and it just won't work. The Help instructions do not match what i am seeing on my screen, and it's asking me for a recovery key under manage account but there is no manage account button!

Good Evening, this program crashes at least three times a day. I do not understand why this is happening, I took my computer the the Geek Squad and to Staples and they both told me it was the soft ware,( Fire Fox) not my computer , I keep it up to date, I also run virus checks on my whole system. I have Windows

AdBlock has just started blocking buttons for Facebook, Twitter, etc. Unfortunately it also blocks the buttons that allow me to function INSIDE Flickr. Know how I can change this?

Its like I have two screens but acts as one. when i turn on the computer and use Mozilla i have to hit the home button to go home. I wish this thing would allow me to print screen to show you but there are two x's two squares and two minimizer like one screen over lapping another but not two screens.

I did a FF21 reset and now the FF tabs work differently. I use XP-Pro

If I open more than one FF tab they are all minimized into one group tab at the bottom instead of minimized in separate tabs at the bottom like they previously were. If I maximize just one, they all show up as separate tabs all on the same top bar. How do I "ungroup" them so they act independently like all the non FF tabs that I also have minimized (ie IE8 tabs, Music, Word, etc.)?

Whenever I'm running any videos in Firefox 21, it runs fast and there is no audio. I've recently upgraded to Flash 11. I've tried downgrading to Flash 10.3 with Firefox 21 and even downgrading to Firefox 11. Also tried disabling the hardware acceleration from Flash plugin.

The problem still persists. The videos run fine in other browsers like Chrome and IE8.

Could anyone kindly help?

I made Bing my browser and it was working fine until today. When I open Firefox I get a message Ref A: and then a long string of characters. I click on the home icon and the string changes. After doing this several times I get the Bing search page. I do not get the Firefox start page with the tool bar that has my book marks, history etc. I cannot clear the cache if I cannot not get the history tab. If I go the the mozilla firefox program folder and open it, there is a tool bar but cannot clear recent history, etc. there. I do not have an administrator & password on my home desk top; it is just me. I tried to follow your suggestions, but they do not apply to my situation. I really don't know if this is a firefox or bing problem. I used google before bing and had no problems; just wanted to try bing.

When I forward emails with attachments, the emails forward fine but the link to the attachment at the top of the email disappears. It works fine when I use Internet Explorer. I have tried reloading Firefox with add-ons disabled and I have tried resetting Firefox. I finally downloaded and reinstalled Firefox and it still doesn't work. I've been using Firefox for at least 3 years with no problems. HELP!

    Thanks, Dave