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I was working on a project with many open tabs (30+) when around 19:30 firefox crashed (which happens quite regularly when that many tabs are open, got used to it). After the crash this time the tab about:sessiorestore didnt come up. Just my small tab on the left side which always stays there (my mail) what i told firefox to do (dont know the name for that in english cause i have dutch firefox) plus a tab with www.Qvo6.com, which also openend in a second window , while i had had only 1 window open. Typing in "about:sessiorestore" myself, the list appeared empty. Lost all of my open tabs. The menu options "Restore last session", "Recently closed tabs" and "Recently closed windows" were all grey and thus empty. I never had this before, it always worked. A lot of work is gone. The additional problem is that i cannot retrieve my tabs from my history cause one of the open tabs was a session restore tab itself, with a session containing a tab with in there also a session restore tab which i all wanted to be able to recover cause that were sites i needed for other important projects i was working on. The third level session restore was longer than 8 months ago, so those sites are not in firefox history anymore (why..? :/) and other, more recently opened pages are SO hard to find back in the thousands of sites i visited in the past 8 month that checking each site will be undoable, since i dont even remember the exact name of opened sites. I hope you can imagine the size of the problem to me here.

So: is there a file where different restored sessions are stored in? cause apparently different sessions can be saved and retrieved. Retrieving a session restore within a session restore - as i just described - did work before. Until you lose em all, like now.

Can sync or xmarks help me maybe..?

I really hope you can help me. Lots of effort and time is lost here. Love to hear from you.

PS can this be related to bug 651803 which i reported before..? ("Recently closed tabs" staying empty)

Oh and I installed and uninstalled a toolbar which changed the startpage to Qvo6.com but even after that, the last crash session restore still worked. Just thought i'd mention it cause Qvo6.com opened two windows while i had had only one open. Maybe that influences start pages after crash like session restore.

Sometimes I find that I need to refer back to an email that was deleted. Right now the emails are dumped from the trash folder very quickly. I would like to let the deleted emails stay in the trash folder for a much longer period of time.

When I am on Facebook, I play a few games. Eventually, my computer crashes, tries to restart, but it can't. I have to do a manual shutdown, wait about 3 to 5 minutes, then I can restart my laptop. I have everything I need to keep my pc up and running, at least I think I do. I hope you are able to help.

"1 File(s) can't be sent" error message comes up when I try to attach a file in Firefox when using att.net email. I am able to attach files without a problem in Internet Explorer. This is a fairly recent error message. I've tried to uninstall and reinstall Firefox and I still get the same problem. It works fine on my laptop in Firefox, but not on my desktop.

Why is it everytime I upload the newest version of your browser everything goes to shit?

Nothing on the internet works. My e-mail won't fully load, pandora won't work properly, adobe doesn't work properly, I can't access certain websites I try to get onto when applying for jobs, and this gets worse each time you update your software.

Suddenly there was a portal site named "myv9" or "V9" on the screen when I started Firefox the other day. It contains a lot of icons for programs like Facebook, Google and so on. Until now I have had only Google as start page from Firefox. Of course I can click on the Google icon to get there, but it is the only site that I want to use of all these. Nearly all the other icons (except Facebook and some others) lead to specific US sites that I never visit (for example the weather forecast for North America) , because I live in Sweden. How can I get rid of "myv9"? Even if it doesn´t harm my computer, I am afraid that it will slow it down, and, besides, it needs an extra click to get to Google. Vidar Ferm, Sweden

Since the migration from Hotmail to Outlook, I can no longer access my Contacts (now People) using Firefox. There is no problem when using Internet Explorer.

I have v21.0 Firefox, and have cleared cache and cookies.

What can I do next (apart from not using Firefox)?

My remote monitoring for my security ( My-Q see) worked fine until I updated to 20.0. Now Firefox pops up asking me to install web plug in kit. when I do, it still does not work even after restart.

Program uninstall doesn't work, helper.exe doesn't bring up the uninstall wizard. I'm tired of the problems from it even though we don't have it as our default browser. I just want it gone! I've tried the suggestions in the chat forum to no avail.

This refers to the Plugins section and the updating option. In two previous versions of Firefox the plugins check tells me I need to update to a specific version of Adobe Reader, despite the fact I have laready done so. Does this mean Firefox is vulnerable, or Reader? Is it a problem or just a software glitch. Bearing in mind the complexity of Reader (which I need for work related reasons) I hope this doesn't indicate a serious issue rather than a transient one.

I get over 10 Script error messages per day telling me that "an error has occurred in the script on this page" from websites I have not visited. This is the one just now:

URL:http://graphics2.asiafriendfinder.com/javascript/live_mod/ffz-prototype-1284506343.js

This is the script error message: Line: 85 Char: 230 Error: Object doesn't support property or method 'getElementsByTagName' Code: 0 URL:http://graphics2.asiafriendfinder.com/javascript/live_mod/ffz-prototype-1284506343.js

Do you want to continue running scripts on this page?

I always press No.

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Firefox freezes since about 31 Jan 2013 at random times quite often, when I do see TV or videos, also with YouTube videos. It freezes especially when I do start TV or a Video, sometimes also it freezes when the video is running for some time. I do use Firefox mostly only for TV and videos, so else I do not see. Some days earlier (26 January 2013), I had installed the upgrade of the new Norton Internet Security 2013. The two Norton add-ons on for Firefox, I have both deactivated. I can get out of the freezing, when I do click to end the Internet connection. After I have waited for about 5 seconds, the Mozilla Firefox browser can be moved again with the cursor. After I click to close the Firefox, and wait for about 5 seconds, the freezing also does end. I did do two Windows restores, one to 1 week ago and the next to 2 weeks ago. After the restore, when I started Mozilla Firefox, it was at first Firefox 17. But to my very bad luck, Firefox started immediately to update to Firefox 18.0.1 I had seen this updating on Help – About Firefox. There were good times, when people could choose themselves which version of Firefox they wanted. After the restore, I had also downloaded the latest Adobe Flashplayer version (about version 11.5), but the freezes have remained the same. Is there a possility to prevent the automatic update of Firefox? So that I could choose which version of Firefox, I do want. When there is a serious bug in Firefox, I could nevertheless use Firefox instead of changing to the Internet Explorer. I know I myself am responsible to prevent hackers from entering my computer. I have read that 80% of users in Germany do not have any Internet Security against hackers at all. My Internet Explorer until now does not freeze.

when I try to log in to Mozilla Add-Ons I get a page that says:

Oops! We had an error.

I have cleared cookies and cache. When I try to sign in to post a question on the Mozilla Add-on Forum I get the message: The specified username is currently inactive. If you have problems activating your account, please contact a board administrator. But nowhere can I find how to contact a board administrator. HELP!

I want to be able to access my Bookmarks from the start menu as I was able to access my favorites when I used IE. Is there any way to do this? It doesn't work to use the XMarks and synchronize the two - as I have been using Chrome for a long time - and my Bookmarks are complete within it.

I have already tried coping and pasting. I am so frustrated with this - I am ready to change back and I would hate to do this considering how much I like y'alls browser!

Thanks for your help. Terry Lynne :)

I just updated my browser to version 21.0 and in doing so 'lost' some of my most frequently used search engines. A look into the searchplugins folder revealed that all previously listed OpenSearch Description files are gone except those of the search engines I'm missing. Trying to reinstall some of them, I realize most of the missing search engines are for sites that themselves do not provide them like http://www.wikimindmap.org and http://www.goodreads.com so I must have gotten them form third-party sides but in previews versions they just worked fine.

When I go to certain sites, Adobe Flash plugin opens numerous ads and it maxes out my CPU. How can I prevent A F plugin from working when I go to these sites? I looked at the list of plugins below and would like to remove most of them. How do I do that?

I can't open anything in my Downloads list. I've tried resetting firefox and I've also tried everything in your article "What to do if you can't download or save files" but nothing helps. I tried to upgrade to the latest firefox to see if this helps but once I've hit the Download button, 1 minute later it appears in my downloads list and... same issue... I can't open it to run it! It's like it's crashed, because no amount of clicking on a download will activate anything. It seems like the Downloads list is dead! Also, (and I think this is linked), I cannot save web pages. I go though the motions and it looks like it's doing the right thing but the pages don't save - they just disappear into the ether! I'm on Windows Vista and have been downloading things happily for years, but suddenly this problem has occured and I've run out of ideas now... Please help!