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I ran Trend Micro Titanium Maximum Security 2013 System Tuner and lost all the info, gadgets, etc. and even my email (Gmail) access. I was left with a black, blank page. I opened up Google Chrome and everything is still in place. This happened 3 days ago. So, yesterday I ran the system tuner again again as per my own comments from last year....had sorted it out by doing it. Still nothing. This morning.....I opened Firefox (21) and surprisingly had my main desktop page but still without my email. When I tried to open the email on it's own I still got nothing....the computer seemed to try to open it, but got "stuck" and the "loading" bar that goes from left to right never appeared. I could switch to the "slower" HTML version and the mail came up but prefer standard version. Checking on Google Chrome, everything is working just fine. I believe the Firefox Version 21 had only just been updated? Perhaps that is at the core. I really prefer Firefox but will have to continue with Google Chrome until this problem perhaps sorts itself out. Since it is loading properly on Google Chrome I don't want to set everything up again. Any suggestions?

In newer versions of FF the bookmarks toolbar is off by default, as described here: https://support.mozilla.org/en-US/kb/customize-firefox-controls-buttons-and-toolbars?esab=a&as=aaq

I know how to re-enable it manually, which I have to do every single time I start FF. How can I change the default to "on"?

every time firefox automatically upgrades it fails to get beyond the first screen. The only way I can use firefox is to reload version 15. I have an ACER laptop running windows7.

My PC was working ok, but I decided to format it because it was time.

I did it, and when I was using the recently installed firefox, it crashes. And did it again few minutes later, and again, and so on.

Tried in deactivating Add-ons, deactivating Sync, reseting Firefox, reinstalling Firefox, format again, installing an updated windows 7, but it keeps doing it.

Run memtest all night, all perfect. Hard drive perfect too.

I don't know what to do now, so I follow the steps here: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help and now I'm asking you about it.

If you need any more information, please let me know.

Last crash:
bp-401869b2-2488-4b2a-bc71-31c7f2130616

Crashes:
bp-401869b2-2488-4b2a-bc71-31c7f2130616 6/15/2013 9:23 PM
bp-4ca9ebb5-70a5-40b9-95b6-ac8be2130615 6/15/2013 8:46 PM
bp-05a69596-3286-48c4-85fc-0966e2130615 6/15/2013 8:09 PM
cd20e0b9-f7e5-4486-ad6c-af2447154b09 6/15/2013 6:55 PM
bp-f996cfb1-b5bb-4118-a8cc-9dd042130615 6/15/2013 12:55 AM
bp-8d051efd-a6c4-40b9-830c-491412130615 6/14/2013 10:27 PM
db94257f-4b2d-4523-9180-31ffbbf90c38 6/14/2013 10:03 PM
bp-01a14449-9c8c-4019-96dc-b0ecc2130615 6/14/2013 10:01 PM
bp-dcd8bad3-691b-473c-b2a8-ad7d22130615 6/14/2013 9:48 PM
bp-bf8ef1e9-ec3a-444d-831e-383cc2130615 6/14/2013 9:48 PM
bp-12ade04d-e7a6-48a2-bc93-b35532130615 6/14/2013 9:33 PM
bp-b1ce76a1-1519-4389-b340-8b1ff2130614 6/14/2013 1:59 PM
bp-482d78dc-18d1-4bfb-a47a-219a72130614 6/14/2013 1:59 PM
6bd8af27-acc5-4772-a400-69c2037e115f 6/14/2013 4:41 AM
bp-9af131c4-1e9a-4ac9-bd23-c59252130614 6/14/2013 2:20 AM
bp-196c5070-22f6-43ae-a329-82b1a2130614 6/14/2013 12:06 AM
bp-6ed91851-7159-42b7-afff-8a7982130614 6/13/2013 9:53 PM
bp-7038abb4-4440-49f7-a274-3b49b2130614 6/13/2013 9:21 PM
bp-95f1792f-651b-4ac0-afbb-fc5ee2130614 6/13/2013 9:18 PM
bp-6bf018c2-7c73-4388-9f3f-e3f422130613 6/13/2013 8:38 PM
bp-6d7fdae5-3a58-4ce1-beff-7a7e62130613 6/13/2013 12:42 PM
bp-9ed38af8-1afd-4c17-8ae9-18d092130613 6/13/2013 12:50 AM
bp-ac06df03-6766-41a0-8494-832d12130612 6/12/2013 2:00 PM

I am experiencing issues with no sound when watching flash-based videos in Firefox. It affects all YouTube, Vimeo, Dailymotion and other websites as well.

It happens:

• When ads are displayed.
• When I click "pause" and then resume, the sound disappears.

To get the sound back it helps either to start the download from the very beginning, or to refresh the whole page.

A funny thing is that it's working in IE and Chrome, so I don't think it's anyhow related to Flash Plugin itself. The same happens to me at work and when I'm home, I doubt Flash videos would be blocked by company policy anyway, because lots of meetings etc. are published also on YouTube.

Issue started already some time ago, I tried to reinstall FF and all Adobe software, including Air and Flash, but so far no success.

I looked through lots of support articles and forums to get it sorted out and still the same. Anyone having similar issues there?

If you need any more details, feel free to ask. All assistance or tips really appreciated.

When I save a page to my desktop and then open it in Firefox (v.20), it often (though not always) happens that roughly the top half of the page is totally blacked out by a large rectangle, right across the width of the page. Happens on all my PCs (Windows 7 x64). As I scroll down the saved htm file, the large black rectangle remains at the top of the page (still blocking out about half of it).

This has been happening on and off (not every saved page does this, but I can't see that it is particular websites) for ages (certainly the past year: updating to newer versions of FF over this period hasn't changed anything) so I thought I'd finally post about it. Can't see any other people posting about this though.. Odd.

I deleted family profiles in Firefox but whenever I run a scan, the scan finds their profile names. I have searched in all folders & files but can't find them to permanently delete them. Can someone help please?

This latest upgrade has been awful for a very basic computer user like me. I've used Mozilla happily for years but the amount of time I'm spending trying to put it back to the way I like it is starting to make me reconsider the whole thing. Chrome is looking awfully good right now.

I've already spent hours trying to rid myself of the Yahoo thing that just suddenly appeared as my search engine and now my browser history won't clear. I used to be able to go to show all history and delete. Easy! Now even when the history says it's clear, even when I've closed down all the tabs prior to closing down mozilla (except for my home page Google) When I reopen Mozilla the last four tabs are back again. It should, based on my my prior usage, only open to my home page and if I want to restart at my previous tabs it asks me. Why is this happening?

I'm a very basic computer user and this sudden hijacking of my browser and search engine is actully a bit distressing and frankly I'm getting sick of trying to fix it.

My laptop’s keyboard is not working in Mozilla at all but works anywhere else. I am currently writing this in Word and cut and pasting it into the feedback box. I really need to fix this because it’s really making things difficult because I really don’t want to use another browser. I’ve already tried restarting with all my plugins disabled but that hasn’t helped and I have the newest version of Mozilla. I have not downloaded anything recently and have no idea why this started. The last thing I typed was into youtube which worked but as soon as I typed something else my keyboard wouldn’t work.

Please help!

When I click on the mminus sign on top right, this site is supposed to save to the firefox icon. But it does not and when I open another web page, the first one has disappeared. what do I do so that I can save websites

When I have been at a site for a while and decide to go back, when I use the drop down box it has filled with the current page location. The longer I am there the more times it repeats its self.

Firefox disappeared from my computer. When I tried to reinstall it kept saying that I had to reboot to install another firefox update that was on the computer but it never got installed. I went back a few days and pulled firefox up, but now I can't get the desktop shorcut to appear on the screen. It isn't listed in the programs, either.

I am using Firefox 21.0 on a Windows 7 Pro computer. Firefox often doesn't display the url for web pages that I am on and I would like to have the url displayed. Is there an easy way to ensure that?

Noise will appear if specific charactor "ส้้้้้้้้้้้้้้้้้้้้้้้้้้้้้ " showed on the web page. No poroblem with Asian (CJK) charactor.

(symptom as below:) https://www.facebook.com/photo.php?fbid=166744676837352

PC: Toshiba Satellite L365D Video : ATI Mobility Radeon HD 5145