Support Forum

Hi. I recently rebooted my computer back to factory condition an upgraded to the newest version of fire fox. I lost all my favorites, bookmarks and important folders. Is there a way I can restore that information back to fire fox?

On starting Firefox today I found a new command bar on my start up page. It appears to be mix.dj V8 community bar, could you lell me how I can remove this as I certainly did not install it. I can disable it from the view command but I have no idea what this is.

Firefox version 20.0 was crashing frequently. I upgraded to V21.0 and crashes continue.

Crashes are: - Infrequent and not consistent. Happen on text-based sites as well as sites that use Flash. - Cannot be replicated.

I have scoured technical support sites and, based on their suggestions, I have done the following: - Upgraded Flash, Shockwave, Adobe Air. - Started in Safe Mode - crash occurred. - Uninstalled Firefox completely using Revo Uninstaller and reinstalled. - Removed AVG Free using AVG removal tool and reinstalled. - Updated video driver for ATI Radeon HD4200 video card.

After the latest nightly update 5/23/2013, pandora now doesn't swap stations properly

If I listen to one station, swap to another, both stations will play at the same time, pausing one station then swapping to another still has the same issue

I even changed adobe versions, but the issue is with nightly itself and the site

In Firefox, on my FaceBook page and yahoo mail, there are Browse to Save ads everywhere! They are driving me insane. I disabled all add-onos and plugins and the problem remains. I clicked on on the ad and went to browse to save's site where they say they tell you how to uninstall it, but there is no way to uninstall it because it doesn't show up in plugins or add-ons. Help!

At libreoffice site I clicked on download and the download appeared in "My Documents" in "Downloads. When I click it to install it, it says it can't read it and to contact section administrator.

Watching videos on youtube it happens that videos tend to stop somewhere while playing. Going to the end thumbnails, so its not buffering. It will play past the point if reloaded but is very likely to do the same thing again.

Any idea what could be causing this issue?

i have tried the downgrade to ver 10 of flash. no problem in firefox but now my other programs that use flash will not run. error messages say that i am not up to the correct version. i uploaded waterfox and have had no problems using the latest flash. can you take the waterfox program segments and move them to firefox?

mark

I was regularly using Foxit PDF reader plugin to view pdf files inside Firefox browser before the pdfjs plugin came through. After that I have disabled the pdfjs plugin (through about:config) and tried many ways to get back to viewing pdfs in the browser using the Foxit plugin but nothing works. I have reinstalled Firefox, reinstalled the Foxit pdf plugin.

When I go to Options > Options > Applications, I cannot see the "Portable Document Format" option on the left column. There is Adobe Acrobat Forms and XML and there is "Foxit Reader Document" (presumably PDF) and "Foxit Reader FDF Document" - I want to change those opening actions to Foxit inside Firefox, but there is no such option either - so Firefox can just download the file and then open in the external Foxit reader, but not inside it.

Any help to resolve this is appreciated. FF 21, Win 7.

For the past few weeks, my audio would cut off for my computer completely after watching a few flash videos. The only temporary solution to that is going to my Task Manager and ending the Flash process. That brings back my audio until it ends up cutting off again after a while. Even only having some non-video Flash process open can cause the audio to drop out. Also, the same thing happens after watching an HTML5 video, though the sound cuts off after only watching a video once and refreshing. When that happens, I have to restart the entire browser to get the audio back. I've noticed that the same thing happened for Ogg Vorbis video and audio on Wikipedia for the past few months.

I've tried Resetting and putting Firefox in Safe Mode in order to try and figure out if any plugin is causing these problems, but nope, still not working.

When checking other browsers, the same thing happens in IE10, but everything works fine in Google Chrome. No problems at all in Google Chrome.

Can somebody help me with this?

I'm having difficulty with text showing improperly on pages. It's a random occurrence, on different websites, at different times. And it's not even all of the text on that page; it's only certain sentences or certain sections.

Some web pages don't fit the screen width and Firefox user (me) has to scroll horizontally, which is very annoying: https://www.dropbox.com/s/kjyubp6f3z104ku/ScreenShot021.jpg Opera user, on the other hand, just clicks on the "Fit to width" button and everything looks great again: https://www.dropbox.com/s/hfsgl45f4d7uzgw/ScreenShot023.jpg

Is there a way to force web page text to wrap?

Hi,

I copied fonts from my old desk top to the new laptop, using Windows7. Windows recognizes the new fonts, as I assigned them as my defaults.

But Firefox doesn't show the new fonts as options to select as defaults. How do I get FF to recognize the new fonts?

Thank you

Hi All,

I have followed the instruction on backing up / restoring firefox profile.

But when i do copy everything from the old profile into the new profile whilst firefox is closed and when i do open firefox. Nothing changes, i don't see my bookmarks or anything else. I have tried to delete the new profile and creating another new one but that doesn't help, also tried the troubleshooting information and reset firefox but still no help

Is there something that i am missing?

My firefox doesn't recognize .docx or .xlsx files. They both come up as the same thing -- a Chrome HTML document. Since it isn't recognized, neither Word nor Excel are drop down options as programs to use to open the file. I have to manually browse and find either Word or Excel each time. If I keep opening excel docs, its ok because the Chrome file "remembers" excel, but if I then open a .docx file, I have to go in a search for Word again. When I go to options to change how an application is opened, its the same thing. I can't find a way to make firefox recognize .docx and .xlsx files as anything but a webpage let alone 2 different types of files. Can I manually add those as features? I tried using add-ons but that didn't work either.

I LOCATED THE PROFILE THAT TRANSFERRED FROM THE OLD XP COMPUTER. I'M NOT COMPUTER LITERATE SO I DON'T RELATE THAT THE FILE HAS NOT PUT THE DATA INTO BOOKMARKS AND PASSWORDS. I DID THIS A FEW WEEKS AGO AND FIREFOX PICKED UP AND DISPLAYED THE INFO WHEN IT FELT LIKE IT! DELL HAD TO DO AN OPERATING SOFTWARE RELOAD AND I'M STARTING ALL OVER AGAIN.

HOW DOES THE DATA GET PICKED UP AND LOADED INTO FIREFOX TO USE IT. WENT FROM XP TO WINDOWS 7/SP1

I may have 4 different Firefox pages open with several tab on each....I got a new computer and now when I shut down at night it doesnt save my tabs.....so I can continue where I left off the day before?