Support Forum

Desktop sync is broken and instructs to obtain "Your Recovery Key" from a working device. Only working device is Android Firefox. What is the magic incantation to get Firefox (v21 beta) on Android to reveal the needed sync Recovery Key?

I found bug 859889 on Bugzilla, I would like to develop a patch for it. In my software development class, my professor asked us to get the permission of a leading developer for our project proposal. If you can direct me to such a developer, that would be great. The dev in question should also have access to Firefox Android's code base, as to apply the patch if completed and accepted.

The url to the bugzilla page is "https://bugzilla.mozilla.org/show_bug.cgi?id=859889".

Hi,

I'm using Firefox 18.0.2 on my several PC's and synch works fine between them. But on my Smasung Note 2 (Android 4.1.2) Firefox could never synched bookmarks from PC. However opened tabs seems to be synchronized from PC to my mobile phone. But none of mbookmay PC rks seems on my Phone. I got no error message after synch operation on my android phone. But no bookmarks synchronized.

All options including Bookmarks selected under what to synch menu. I also tried only to select bookmarks, but helped.

I'm waiting this feature to work during a few months, through different firefox PC and android releases, now as a final hope I'm contacting with you.

My synch usename is buyukbang@gmail.com and I'm using default Firefox server.

I'm sure there is a bug blocking my bookmarks to be synched to my Android Phone , I really want to help Firefox devs to fix these bug.

Regards....

So my hard drive died. I cannot get to the files (at all). I synced my Mozilla bookmarks with my phone and can still view my desktop bookmarks. Anyway that I can re-sync them, or email them from my phone to my computer?

Thanks, CW

I use Sync across a desktop PC and a laptop PC. The desktop runs Vista; the laptop dual-boots Linux and WinXP. Back in the day, I initiated Sync with the desktop, then paired both Firefox installations from each of the laptop's OSes. I sync all available objects. I haven't used Firefox on the laptop/WinXP since before the issue started, and I cannot recall what version I'm at there. I have not attempted to run Firefox from the laptop/WinXP side since the issue started.

My experience has been unremarkable (good) until just a couple of days ago. On the desktop I was already at Firefox ver. 20, while on the laptop's Linux OS, I had been at FF 19.

On the laptop/Linux, I had these recent experiences just before the trouble started:

1) Operating under FF 19, Sync appeared normal. Autoupdate to ver. 20 offered but would never connect and start when selected. Abort and re-check Help->About presented a manual download link for ver. 20 instead.

2) Updated via manual download/install of ver. 20 via suggested link. No issues noticed; Sync appeared normal.

3) Unrelated activities caused me to boot Linux under a root filesystem (including /home) version from the day before I installed ver. 20, and I needed and did run FF ver. 19 again while on this filesystem. Sync _may_ have run and if so, I do not know if it was okay with going "back in time" this way. I was not paying close attention to it at the time, except to say I didn't notice anything unusual about my browsing experience.

4) With the unrelated activities handled, I resumed booting from my normal and current root filesystem, containing FF ver. 20 and my /home and profile from after the upgrade. Again, I did not notice anything obviously wrong.

Later, on the desktop system, the next sync caused all the graphics in my selected personas skin to vanish, leaving just the underlying color style. No other stored personas worked. All sync'ed items appeared to be untouched, but the problem with the personas skins alerted me to somthing being wrong. Attempts to re-sync failed.

Still later, back on the laptop/Linux, the next sync produced the same effect with the personas skins. They remain listed by name, but their source graphics (including addons list icons and text descriptions) have vanished. No other issues are apparent, and no addons or settings, etc. appear to be missing.

Re-sync attempts from either system now fail, but after retrying, indicate the problem is with the server being unavailable due to maintenance...suggesting the Sync service is having an issue, and when it comes back, this will resolve itself. Is that the case, making this just a big coincidence, or is there more going on?

I can provide the saved log files from either the desktop FF ver. 20, or the laptop/Linux FF ver. 20. I cannot provide any logs from the backup root filesystem that contained laptop/Linux FF ver. 19, as that snapshot is now gone. Also, I've not run FF (ver. ?) from the laptop/WinXP side so far during this evolution...but I could provide data and logs from there if it would help.

An excerpt from the most recent sync attempt from my desktop system appears below to illustrate the error:

1366952880580 Sync.Service DEBUG Fetching global metadata record 1366952891895 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync299.services.mozilla.com/1.1/rj4aro36czb4apyh6zydowitfljhqed2/storage/meta/global 1366952891895 Sync.Resource DEBUG GET success 200 https://phx-sync299.services.mozilla.com/1.1/rj4aro36czb4apyh6zydowitfljhqed2/storage/meta/global 1366952891895 Sync.Service DEBUG Weave Version: 1.22.0 Local Storage: 5 Remote Storage: 5 1366952891896 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1366952891896 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1366952891897 Sync.SyncKeyBundle INFO SyncKeyBundle being created. 1366952903521 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync299.services.mozilla.com/1.1/rj4aro36czb4apyh6zydowitfljhqed2/info/collections 1366952903522 Sync.Resource DEBUG GET success 200 https://phx-sync299.services.mozilla.com/1.1/rj4aro36czb4apyh6zydowitfljhqed2/info/collections 1366952903522 Sync.Service INFO Testing info/collections: {"passwords":1365577320.11,"addons":1366750745.5,"tabs":1366950617.59,"clients":1366948047.1,"crypto":1365145328.28,"forms":1366860655.89,"meta":1365145380.12,"bookmarks":1366799244.25,"prefs":1366692754.54,"history":1366950593.58} 1366952903522 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0 1366952903522 Sync.Service INFO collection keys reports that a key update is needed. 1366952909816 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1366952910712 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync299.services.mozilla.com/1.1/rj4aro36czb4apyh6zydowitfljhqed2/storage/crypto/keys 1366952910712 Sync.Resource DEBUG GET success 200 https://phx-sync299.services.mozilla.com/1.1/rj4aro36czb4apyh6zydowitfljhqed2/storage/crypto/keys 1366952910713 Sync.CollectionKeyManager INFO Updating collection keys... 1366952910716 Sync.CollectionKeyManager INFO Setting collection keys contents. Our last modified: 0, input modified: 1365145328.28. 1366952910716 Sync.BulkKeyBundle INFO BulkKeyBundle being created for [default] 1366952910716 Sync.CollectionKeyManager INFO Processing downloaded per-collection keys. 1366952910717 Sync.CollectionKeyManager INFO Clearing collection keys... 1366952910717 Sync.CollectionKeyManager INFO Saving downloaded keys. 1366952910717 Sync.CollectionKeyManager INFO Bumping last modified to 1365145328.28 1366952910717 Sync.CollectionKeyManager INFO Collection keys updated. 1366952910717 Sync.Status DEBUG Status.login: success.login => success.login 1366952910717 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1366952910731 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1366952910732 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1366952910733 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1366952910734 Sync.Status INFO Resetting Status. 1366952910735 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1366952911057 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1366952922945 Sync.Resource DEBUG mesg: GET fail 503 https://phx-sync299.services.mozilla.com/1.1/rj4aro36czb4apyh6zydowitfljhqed2/info/collections?v=1.22.0 1366952922945 Sync.Resource DEBUG GET fail 503 https://phx-sync299.services.mozilla.com/1.1/rj4aro36czb4apyh6zydowitfljhqed2/info/collections?v=1.22.0 1366952922946 Sync.ErrorHandler DEBUG Got Retry-After: 300 1366952922946 Sync.Status DEBUG Status.sync: success.sync => error.sync.reason.serverMaintenance 1366952922946 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed

Initially staring Firefox 16 takes a long time. There is no evidence that anything is happening (CPU, disk, or task manager programs) for 15-30 seconds before the program finally loads. Once it is running, performance is normal. Other browsers and programs launch immediately, with no delay.

I have tried starting in Safe mode, using a new user profile, clearing and deleting the cache, running CCleaner, resetting Firefox, and reinstalling from scratch. Add-ons and extensions don't seem to be the cause of the delay. It is interesting that the delay also exists while loading the profile manager (15-30 seconds before it opens), and also before the confirmation dialog to start in Safe mode.

I am only using Windows Defender. The problem still exists when I disable real-time protection.

I would appreciate any help getting Firefox running up to its full potential!

I have a new laptop and numerous bookmarks I want to retreive from my desktop, I set up an account and paired the device both ways and its says synced but my laptop isn't showing the bookmarks or anything. Do you get the code from the old device and enter in the new device correct? again I did both ways because it didn't work so not sure what to do

I use to be able to view local PHP files normally in Firefox with the PHP parts not rendered while the HTML parts are. Now all it does is ask whether I want to open or save it.

I've tried editing FF options so that it previews in FF but it doesn't accept any changes. I've cleared my cache and all that. I've tried deleting the mimeTypes.rdf file thing but I can't even find the folder it's in. I've tried disabling/enabling "prompts.tab_modal.enabled" in about:config and restarting FF.

All are no-go solutions.

Web PHP pages are loading properly, this problem only comes when I'm trying to load local PHP files. I don't want to install XAMPP or PHP on my computer just to view local files as I never had this problem before.

In the meantime, I've installed Chrome and it's loading a simple local PHP file just fine whereas FF is asking me to save/download when opening the SAME file. Thanks in advance for any help.

I've had to replace my C:\ and want to pull my Bookmarks from Sync. I presume that using Sync, actually stores my Bookmarks etc. in the cloud somewhere, so how do I go about pulling them back down out of the cloud to sync with my "new" computer?

I've also upgraded the OS from Win XP to Win 7

Thanks for your time.

I created a sync account on my old laptop 3 weeks ago. I got a new laptop this week and I'm trying to get all of my old bookmarks and passwords. I am trying to sync the new laptop, but it isn't pulling in anything from the old account. I don't have a recovery key. Is there anything I can do?

Thanks!

I set up Sync on a Linux Mint os. I had to go back to Windows 7 os. Once I set up Firefox on the new os, I tried to recover the data from Sync, but I couldn't access it. I have my Recovery Key.

Opening the "Add-ons Manager" shows a message "You don't have any add-ons of this type installed" despite the fact I have many add-ons installed. In fact, I can still use add-ons just fine, they just don't show up in the manager. So, I can't access preferences for most of my add-ons.

I had this problem once before and was able to solve it through extensive Google searching. However, when I fixed the problem before, I had to re-add all of my add-ons to the browser window as it was reset to the default in fixing it. My issue isn't so much how to fix it like I did before, but rather—since it seems to have been only a temporary fix—figure out how to prevent it from happening again. See, I really don't want to have to do what I did before as it is time consuming. Especially, if it's going to happen again. Like, I don't want to have to reset and re-organize Firefox every couple of months.

The solution I used before, if I recall correctly, was deleting some preference files, re-opening Firefox, and then putting everything back the way it was. Restarting Firefox in safe mode did nothing and restarting my computer did nothing. I can't remember if I updated Firefox after noticing the problem the first time; I don't think I did, so I'm not sure if it would've fixed the problem or not (or if updating caused it because I had recently updated Firefox prior to noticing the problem).

One more piece of info is that the first time this happened to me was Firefox 14 or 14.1 (or .0.1 maybe).

I made the mistake of clicking "check for updates" because it instead downloaded the update. I have my settings set to "check for updates but let me choose whether to install them" but the "Check for Updates" button does not allow me to choose... they're downloaded immediately.

This is a serious violation of my trust in Firefox and I will not allow these updates to be installed. If I can't stop them... I will uninstall Firefox and wash my hands of Mozilla permanently.

Firefox 14.0.1 Mac OS X 10.7.5

When trying to print in Firefox, and when scaling the page size in page setup, the first page prints correctly, but subsequent pages do not scale correctly and are too large for the paper, with parts of the text are being cut off at the top and right. This is not fixed by checking or un-checking the "ignore scaling/shrink to fit page width" in the print window, or by changing the scaling%.

I am running Firefox 15.0.1, on Mac OS 10.5.8.

The same problem happens in the print preview and if I save the print as a .pdf

I have tried all the fixes in the how to's and others in various forums with no improvement.

This happens every time I try to print a document scaled up or down only in Firefox.

I had to format my HDD and reinstall everything. Previously I had set up Firefox Sync so I could retrieve all my bookmarks and whatnot. When I put in the 3 part code to retrieve said data, it gives me an error saying "Please try again." No error code or explanation, just that. Originally, the servers were having issues so I decided that was the issue. But now that the servers are in normal condition, it still gives me the same error.

I have been using yahoo mail on firefox for years, but now I can't reply to an email. Every time I try to reply to a message I get this:

Yahoo! Mail found the original email, but encountered problems displaying it. Please try again later.

I have switched browsers, and both explorer and chrome work fine. So, I will be switching permanently to Chrome if this cannot be fixed soon. I really like Firefox, but if I can't reply to an email, what good is it to use Firefox when I can reply fine on other browsers?

My firefox was working fine.. but I got a message to update my firefox. So I did and your instructions said to replace my old firefox with the new one, but now it wont open.. and says does not support this architecture. I had soooo much information stored on my old firefox, links for my daughters college applications, password hints, work stuff, and I am freaking out. Is there any way I can get my old firefox back  !! PLEASE HELP !!! I am so worried and frustrated !! I was just following the firefox update directions and I am freaking out that I lost everything !! can you help me please ??

I have an older mac... here is what it says on "about this mac" and "hardware details" I hope it helps !!

Mac OS X Processor: Dual 1.8 GHZ PowerPC G5 M Memory 2.5 GB DDR SDRAM Startup Disk: Mac

Model Name: Power Mac G5 Model Identifier: Power Mac 7.2 Processor Name: Power PC 970 (2.2) Processor Speed: 1.8 GHz Number of CPUs: 2

I can give you more information if you need it... I don't understand why firefox instructed me to "replace" when I can not support... PLEASE HELP ME RECOVER my old firefox and all my bookmarks !

Thank you so much for your anticipated time and help. I know I sound like I am freaking out a bit, That is because I am.

Anxiously awaiting your help !! my email is chloejulia@aol.com

Thanks again, Rachel