Support Forum

I have the problem when I have to force quit. I also have the pinwheel for no apparent reason and have to wait until it stops to do anything. It is frustrating as it does not happen in Safari. I like to use Firefox but it is getting very annoying. I have the pinwheel pop up when I am even typing. I tried your suggestions about starting it up in safe mode and that doesn't seem to work.

The built in PDF viewer (pdfjs) is a nice tool, but I'd like to set preferences for it so that:

1) `Page Width' is the default view 2) The sidebar is turned on by default 3) The sidebar shows `Document outline', not `Thumbnails'

Anybody knows whether and how this can be done?

TIA,

Guivho.

This has happened three times in the past two months, twice when I was opening a new tab and once when I was refreshing a tab. Firefox freezes (spinning wheel), and won't force quit when I try from the dock or from the Force Quit menu or the Activity Monitor, and it will actually freeze the Force Quit Menu and Activity Monitor as well, as well as any other program I try to quit or force quit at the time. I tried to open Terminal to kill the process, but although it's able to open up, it wouldn't give me the command line.

To clarify: I can open other programs during this time but they vary in responsiveness. I played around the third time this happened; I wanted to see if I could wait it out, because Firefox did automatically quit after two minutes or so the second time this happened, but no such luck the first or third time. I ended up having to force shut down (shut down by menu would not work).

Hi Every time I open a PDF invoice in the built in PDF viewer - in Firefox Mac - I have to resize the the window and zoom the page to see what's on it. Is there a way to set a default window size that suits me better?

I can view a page regularly, like everything is normal until i go to log in. I get a blank page as soon as the page loads, and this happens to many websites. Ive tried searching in safemode, editing my firewall settings, removing cookies, disabling plug-ins, clearing history/cache, but i've had no luck so far. Anyone have any solutions ? I notice that every page i load includes ".php" in the URL bar. Thanks in advance

Despite making sure I have the current Silverlight update installed, I've been having repeated trouble trying to view videos on Mac OS Lion. The crashes consistently happen whenever a link to a Silverlight video is clicked. Crash ID is bp-caa5b831-2464-47a6-9c0a-09f112130513.

Since I updated Firefox on my Mac (Mountain Lion) to version 21.0 yesterday, the mouse scroll wheel isn't working on some sites (for example www.nu.nl). It is working properly on most sites. Anyone else having this problem? I've updated my add-ons.

In managing the files on the a website my company runs, we updated a high-res pdf for download. Firefox is not reading the transparencies correctly, and every other we browser is views them fine. There are either changing the value, or in some cases, the color the pages show up in.

Any suggestions why Firefox wouldn't be reading the transparencies in the pdfs correctly?

I have a very annoying problem with a website that I have uploaded to a hosting server. When I try to view php pages with Firefox in Windows from the server all it says in the browser is "The system cannot find the file specified.". It had been working for years before this and I have not changed anything on the server.

When I use the same link in Internet Explorer, it will load the page. I cleared the IE cache to make sure that IE was not storing it somehow as well and it still worked fine on IE.

It works fine in Firefox 21.0 on Windows XP but fails on Firefox 21.0 on Windows 7. In both cases we have Flash version 11 installed.

I have tried googling that error message but it seems to usually be related to windows files missing etc. and I couldn't not find anything specifically to do with Firefox not loading a page.

Example: http://www.healthclips.com/01-cardiology/01-angina.php

When a new firefox window is first opened, the text on the tab (e.g Mozilla Firefox Start Page) and the logo to the left of it becomes misaligned, almost like the text has been 'cut in half' vertically and not placed back together accurately. The fullscreen button and the 'open a new tab' button overlap too on the top right hand side.

To get into fullscreen mode, cmd+ctrl+F have to be pressed twice. Once to get the browser back to 'normal' the way the tabs should look, with the tab texts and logo normal, and second time gets it into full screen.

This happens everytime a new window is opened. Only happens once per window.

I have attached a link to an image here via photobucket so you can see what it looks like - http://i1282.photobucket.com/albums/a533/RGomes11/ScreenShot2013-05-14at215321_zps5b08b7ed.png

Thankyou for your help!

MAC OX 10.8.3 Firefox 21

The the website cnnsi.com http://sportsillustrated.cnn.com/baseball/mlb/gameflash/2013/05/14/48008/index.html#recap

The scores of baseball games are shown across the top. Normally when I click on the scores of a game a page is opened and I can read the recap of the game or game summary. But since three days it just shows black screen with text LOADING...... and the page never loads.

I tried the same link in SAFARI and it works just fine.

What is the fix , please??? Thanks RB

After my laptop crashed, I am attempting to retrieve my bookmarks off my old hard drive (which is now an external). Nowhere in any of the package contents or folder locations are there any of the file types mentioned in other articles (.json, .sqlite), and the only profile information I can access leads me to a blank backup which was just created as I opened firefox for the first time. There are no visible backups of my bookmarks ever being automatically saved, as suggested. So, after wasting a large portion of my time trying to do what should be the simplest of procedures, where are the old bookmarks supposedly stored?

when i want to choose and subscribe to an RSS feed on a webpage, the browser opens several EMPTY tabs and I cant stop it. I am not able to select a RSS feed through a website. i was able to do this before. Not sure if it is an upgrade issue or hardware or? Please helP!

I'm not sure when this started, but I've only just noticed it. The Firefox app icon in my dock has it's name spelled backwards (i.e. xoferiF). It appears normally in mission control and the applications folder but backwards on the dock. I've restarted it over and over but it stays the same. Obviously this is only a minor bug and is not affecting the app's performance in any way, but it's just wierd. I can provide a screenshot if necessary.

I recently updated to Firefox 20.0 and noticed that the native Inspect Element tool doesn't have an option to display the page css elements along the right-side of the window like it used to. Is there a button somewhere I'm missing that allows this view?

I also noticed that I cannot hit escape to exit the inspector anymore. Why would this option have been removed?

Screenshot of the issue explained a little better... http://exceptionalsheet.com/error.jpg

When I have my dock set to the left-hand side of my screen, Firefox maximizes to all but a small sliver of space on the left hand side. Is there a way to change the default maximized window parameters (in about:config or something), or is there an add-on that will allow you to do it?

Where do you report a genuine Firefox Bug when using Gmail?

There is a problem with links in email newsletters.

In Firefox (MAC), i would have a link which goes to:

http://rundown.com/link?article_id=6257&origin_id=21560&origin_type=CopyBlock&source=email&url=http%3A%2F%2Fbs.serving-sys.com%2FBurstingPipe%2FadServer.bs%3Fcn%3Dtf%26c%3D20%26mc%3Dclick%26pli%3D6859770%26PluID%3D0%26ord%3D[timestamp]&user_email=stoli007@gmail.com

which renders as a blank page.

In Safari (mac), it properly routes to the final page.