Support Forum

I have a Mac Desktop running 10.7.5 and am trying to import bookmarks from Firefox on an older Mac running 10.3.9. I exported the bookmarks file to an html file successfully and copied that file to the new Mac. Following the suggestion from Firefox help, I then tried to import those bookmarks from the html file but when I went to the bookmarks toolbar, there is no import option of any kind shown to take the next step. What is wrong?

OS: 10.7.5 Firefox 20 Parental Controlled user account: Firefox and Firefox Plugin processes are checked in parental controls. No other Firefox processes are visible.

When logged into parental controlled account, user launches Firefox from the Dock. Message appears: You do not have permission to run Firefox Software Update. Admin required authorization. Admin clicked Always Allow, entered admin name & password. Firefox would not launch. Logged out of Parental Controlled account.

Logged in to Admin account. Launched Firefox. "About Firefox" shows Firefox up to date. Logged out. Logged back into parental controlled account. Firefox opens.

Is this a bug or is there some other reason the admin authorization failed?

I have the latest Firefox (18.0.2) on Mac 10.7.5. A few days ago I updated it with the latest Java (7_13) because we use some software in my company that requires it.

Before the update, Firefox blocked two pop-up ads on my company's web site (www.lawtechnologynews.com).

After the update, the pop-ups are no longer blocked. I made sure the pop-up blocker is still enabled and that our domains are not excepted.

Any ideas?

Whenever I open or bring my Firefox window to focus, my menu bar sort of disappears. The File, History, Help, etc still appear, but cannot be selected or used, and the quicklaunch and battery life icons disappear entirely. Minimising the Firefox window, the icons return and are fully functional, so I believe this is a Firefox problem. It began about 3 days ago, and I can't think of anything that would've caused it. I've had the same window open for at least a few weeks, so an update or opening a new window hasn't caused this.

I would like this option fully removed because now it is easy to have two windows open, one as private, one as normal, and one can view inappropriate things more easily by quickly closing the private browsing session so I feel I cannot monitor my kids activities as easily...

This suddenly started & nothing I do seems to make it stop. I had not been opening an unusual number of tabs & the message from Firefox lists 2 tabs that I have repeatedly closed. Please give me a solution in simple language. THANK YOU

I can only see the contents of my bookmarks toolbar via History ⟶ Show All History. And I can't customize the toolbars because I can't bring up the dialogue box.

I'm also having trouble with the sidebar:

Two things I can't get to show in the sidebar are Bookmarks and History (View ⟶ Sidebar ⟶ Bookmarks and View ⟶ Sidebar ⟶ History). The shortcuts don't work either.

Two things I can get to show in the sidebar ScrapBook and Pocket, however, I can't close the sidebar via the top right cross, but have to go via the menu: View ⟶ Sidebar ⟶ Pocket / ScrapBook.

List of installed Add-ons:

Adblock Plus Add-on Compatibility Reporter AddThis British English Dictionary Clearly DivX Plus Web Player HTML5 Evernote Web Clipper Hootsuite Hootlet Pinterest Right-Click Pocket Public Fox ScrapBook Troubleshooter

Firefox 21.0 beta channel Mac OS X Version 10.7.5

Two questions please... First one is above for the tab function. In Safari I just need to press control+option+tab to indent a tab within a text edit box on a website. This function is being used more via cloud and mobile capability.

Second... I can, in Safari, Copy and paste a site with tables. Works great in Safari. When I try to do this in FF I lose the formatting of the tables and it just give plain text without the tabled fields.

I would love to use FF because the compatibility if much greater than Safari, but... I need my functionality as well to do my work to the best and quickest ability.

Thank you

I have an add-on called "WindowShopper" that somehow recently turned up in Firefox (v20.0, Mac OS X 10.7.5). I don't know how it got into Firefox -- *I* certainly didn't add it -- and I can't find it anywhere in "Tools > Add-Ons," "Extensions," "Preferences," or anywhere else. If I could find it, I'd delete it. It's maddening, I loathe it, it's buggy (its "helpful" pop up screens tend to "stick," obscuring the product underneath), and it seems the only way to get rid of it is to go back to using Safari, which I'd rather not do.

Please tell me how I can get rid of this "WindowShopper" add-on.

On your help line I've found lots of messages asking this question, but no solution given. I always close the tabs, and close down the computer. It still happens. Is this a problem from your end? Please help us get rid of this annoying message.

Many shortcut keys don't work in various apps/sites in the browser window:

CTRL-C, RIGHT/LEFT/UP/DOWN-arrows, BACKSPACE (to go back), CTRL-D, CTRL-T, TAB to go from field to field, etc.

Using the menu, commands like COPY and PASTE work fine, while CTRL-C and CTRL-V do not work.

Real pain... (since upgrade to V20 a few days ago)

Following another suggestion here, I went into about:config, and disabled the parameter "allowclipboardhelper.tabs.disabled" set to "false". No changes.

I'm on Mac OSX 10.7.5 (Lion).

I made the mistake of clicking "check for updates" because it instead downloaded the update. I have my settings set to "check for updates but let me choose whether to install them" but the "Check for Updates" button does not allow me to choose... they're downloaded immediately.

This is a serious violation of my trust in Firefox and I will not allow these updates to be installed. If I can't stop them... I will uninstall Firefox and wash my hands of Mozilla permanently.

Firefox 14.0.1 Mac OS X 10.7.5

I've seen a coupld of suggested solutions that invovle deleting files, and reconfiguring settings, but these all seem to be aimed at PC users; I'm on a Mac, and the instructions given don't work.

I have checked for all updates and there are none.. Why dose Firefox keep saying OPPPPPS well this is embarrassing , seems that your session has crashed.. Well I know it dose not crash because I close it out each and every time the right way....Can anyone tell me how to fix this issue.. It is really annoying.. Also I have tried each and everything I have found to try and nothing is working..

Each time I close out my session on here , I close it out all right.. But every time I start up Firefox , it always says Oops well this is Embarrassing , and so on.. Anyways , I have tried everything I have found to read and nothing is working.. How can I fix it ? Any ideas on how to fix it... If nothing will work then I am done using anything to do with Firefox..