X
Tap here to go to the mobile version of the site.

Support Forum

Total questions: 70

5 questions in the last 24 hours have no reply. Help solve them!

92%
Showing questions tagged: fix-problems Show all questions

Top Contributors

  1. cor-el
  2. jscher2000
  3. philipp
  4. iamjayakumars
  5. Tylerdowner
  1. the-edmeister
  2. ideato
  3. John99
  4. feer56
  5. amitshree

2

new this week

3

replies

2

have this problem

I have tried unistalling and reinstalling but Firefox crashes several time a week.

I have the latest version of Firefox that crashes almost daily. The restore works but it is a pain to have this constantly happening.

Solved
Contributed

1

new this week

9

replies

1

has this problem

script error

script error? try open http://happygift.uniqlo.com/app/m/ or http://happygift.uniqlo.com/app/ and choose "Tokyo" radio button, it won't work. other browsers can do.

Solved
Contributed

1

new this week

7

replies

1

has this problem

Ever since we accidentally installed (and uninstalled) IE10, links and buttons on Etsy don't work. They work using IE. I updated and reinstalled Firefox. Help.

Ever since we accidentally installed (and uninstalled) IE10, links and buttons on Etsy don't work. They work using IE. I updated and reinstalled Firefox. Help. Now Firefo… (read more)

Ever since we accidentally installed (and uninstalled) IE10, links and buttons on Etsy don't work. They work using IE. I updated and reinstalled Firefox. Help.

Now Firefox isn't even working right. All sites I try to go to say they are not trusted. Even Firefox!

Solved
Contributed

1

new this week

3

replies

1

has this problem

firefox crashes when flash player is installed

After I upgrade to Firefox 21, I also upgraded to Flash Player 11. Now when I start Firefox it hangs up before it opens any site. I can only close it using task manager. … (read more)

After I upgrade to Firefox 21, I also upgraded to Flash Player 11. Now when I start Firefox it hangs up before it opens any site. I can only close it using task manager. When I uninstall Flash Player, Firefox works fine. I tried installing an older version of Flash, and that didn't work either. Windows 7.

Solved
Contributed

2

new this week

7

replies

2

have this problem

Firefox hangs upon startup, or starts a process but doesn't open the browser.

Within the last couple days, Firefox has had a lot of problems. When I open it, the window hangs and freezes after a few seconds, if it opens at all. Other times, trying … (read more)

Within the last couple days, Firefox has had a lot of problems.

When I open it, the window hangs and freezes after a few seconds, if it opens at all. Other times, trying to open Firefox simply won't open the window, but will leave an extra process running in the background that I have to manually shut down via Task Manager.

I have made a fresh profile. I have restarted Firefox. I previously had hardware acceleration checked, and disabled it; still having the same problem. I have uninstalled and re-installed Firefox multiple times. I have run a scan of my system with Malwarebytes; nothing detected. It's not even generating a crash log. I have looked through the support forums, found people with problems similar to mine, but no solutions posted for them since sometime last month.

Firefox seems to run normally if do an install of version 21, which opens up the browser window. Everything works fine, until I close the browser and then re-open it.

Solved
Contributed

1

new this week

7

replies

1

has this problem

Search engines not available, except in "Run as Administrator" mode; deleting parent.lock file from profiles hasn't helped

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparentl… (read more)

After upgrading to FF 21, search engines no longer appear in the bar on the top right of screen, so no searches are possible. I can navigate to my bookmarks and apparently also to links contained in emails.

If I right-click on the FF icon, and choose the "run as administrator " option, the search engines are there again. I tried deleting the parent.lock file from the profiles folder, as this solution had solved a problem I'd had recently with the previous version of FF (not being able to open FF, and getting the error message about another version of it running, which had to be closed first - but there was no other version running. In that case, too, before finding out about the solution, I was able to open FF by using the "run as administrator" option). However deleting the parent.lock file didn't solve this problem.

I'd be grateful for your help, especially if put in simple terms a not hugely computer-literate person like myself can understand!

Solved
Contributed

1

new this week

5

replies

2

have this problem

Fix tab window so webistes images show

This webpage https://support.mozilla.org/en-US/kb/thumbnails-on-new-tab-page-are-missing does not fix my problem. Anyone know how to get all your website "tabs" images to… (read more)

This webpage https://support.mozilla.org/en-US/kb/thumbnails-on-new-tab-page-are-missing does not fix my problem. Anyone know how to get all your website "tabs" images to show on the new tab page?

Using Windows 7 and XP, up to date FF 20.


Thank!

Solved
Contributed

1

new this week

2

replies

1

has this problem

When I enter a search in the Mozilla Start Page and press enter the browser does nothing. It doesn't bring in any search results. I use Windows Vista pack2

I just upgraded Firefox for windows to version 21.0 After upgrading, when I enter a subject to search in the search box (in the middle of the page) of the Mozilla Start p… (read more)

I just upgraded Firefox for windows to version 21.0 After upgrading, when I enter a subject to search in the search box (in the middle of the page) of the Mozilla Start page and press enter nothing happens. It doesn't bring in any search results. The only way to navigate using the browser is to enter the website name in the address box at the top of the page and press enter. I'm running the browser for Windows Vista - 32 bits. I tried re-installing firefox and I got the same result. I also tried re-booting after installation and it still behaves the same way.

Please help,

Thank you,

Hektor

Solved
Contributed

1

new this week

1

reply

1

has this problem

firefox pauses indefinitely when I send an email. I usually have to do this 2 times for it to work. What can I do ?

I have to everyother time re-send the email. Because nothing happens, when I send it, it appears, or it gets frozen up & just has the mouse rotating blue in color. I then… (read more)

I have to everyother time re-send the email. Because nothing happens, when I send it, it appears, or it gets frozen up & just has the mouse rotating blue in color. I then have to wait 5 mins+ to resend the email. And then I see that it has sent 2 emails to the same address. It may work normal for 2 or 3 times in a row, then it does this for a few times with other emails... Its very inconsistent ! I don't have this happen with IE.

Also if I copy & paste a link from any website, only with Firefox does this happen. I do not see it highlighted. So whoever receives my email msg has to copy & paste it into the address bar, & hit enter, when they receive my email. When using Internet Explorer I do not have this going on. It is highlighted for me.. What's with this ? This is only an issue with Firefox, I don't have this with Chrome or Opera, or Internet Explorer, but prefer to use Firefox.

I would like to know how to remedy this.. thankyou, Cyrus

Solved
Contributed

0

new this week

8

replies

21

have this problem

Words with Friends when accessed through Facebook will not load. Works fine on Internet Exlorer.

For several weeks I have been accessing Words with Friends through Facebook using Firefox. For the last two days, when I launch Words with Friends in Facebook using Firef… (read more)

For several weeks I have been accessing Words with Friends through Facebook using Firefox. For the last two days, when I launch Words with Friends in Facebook using Firefox, a small window opens stating "Trouble Connecting to Facebook. It seems we're experiencing problems connecting to Facebook. Please refresh and try again." Refresh does not change the condition. If I access using Internet Explorer, I experience no problems.

Solved
Contributed

1

new this week

2

replies

1

has this problem

since upgrading to 21.0, cannot use FireFTP

I can open FireFTP but my saved sites have disappeared and I cannot create new ones in either panel. In other words, all I see are two blank panels side by side. I upgrad… (read more)

I can open FireFTP but my saved sites have disappeared and I cannot create new ones in either panel. In other words, all I see are two blank panels side by side.

I upgraded FireFTP and restarted, but no change.

Solved
Contributed

1

new this week

3

replies

1

has this problem
Solved
Contributed

1

new this week

4

replies

1

has this problem

Text appearing too large

Hello all, I just downloaded the latest version of the Firefox from playstore. It's really great but on websites some text appearing over large than other text. What's th… (read more)

Hello all,

I just downloaded the latest version of the Firefox from playstore. It's really great but on websites some text appearing over large than other text.

What's the problem and how can I rectify it.

I am not using any add-on. My device is HTC Desire X

Thank you

Solved
Contributed

1

new this week

2

replies

1

has this problem

hello, my mozilla firfox version 21 is not responding correctly when i open facebook page and other websites can you tel me solution for this problem?

when i open page facebook it's not working many times like not responding remain same and again not responding.

Solved
Contributed

0

new this week

1

reply

6

have this problem

When I click on my firefox icon on my windows desktop or in my programs menu, nothing happens. Why?

Firefox had been working just fine. Then a few days ago, I noticed the Firefox desktop icon would not open into the program. I uninstalled the program and re-installed it… (read more)

Firefox had been working just fine. Then a few days ago, I noticed the Firefox desktop icon would not open into the program. I uninstalled the program and re-installed it and yesterday it was working but now again the icon, or clicking on other icons driven by firefox or clicking on firefox in the program menu does nothing. Just nothing happens. My desktop here runs on Windows 7. Safari works OK. Thank you.

Solved
Contributed

4

new this week

19

replies

9

have this problem

How to get rid of redirect virus?

I get random redirects when I open webpages, how do I get rid of these?

Solved
Contributed

1

new this week

1

reply

1

has this problem

When I click on things that need to open a pop up nothing happens

All of a sudden when I click on part of a page that would open a small window for details or info, or like when I'm printing postage in PayPal and a new window should ope… (read more)

All of a sudden when I click on part of a page that would open a small window for details or info, or like when I'm printing postage in PayPal and a new window should open with the label on it, nothing happens. My popup blocker is off. I uninstalled and reinstalled Firefox. I reset Firefox. There's no bar showing saying that anything was blocked. It's just nothing at all.

Solved
Contributed

1

new this week

1

reply

1

has this problem

How to fix my Start Page Search box?

Suddenly, I cannot used the blue/white "Search Box" to access Websites already visited. How do I get the "Search Box" to allow me to access Websites I've already visited … (read more)

Suddenly, I cannot used the blue/white "Search Box" to access Websites already visited. How do I get the "Search Box" to allow me to access Websites I've already visited that shows up in the dropbox?

Solved
Contributed

1

new this week

2

replies

1

has this problem

where are successful sync's logged to?

Certainly there are error logs in `about:sync-log`, but, if sync is working, will there be a success log? When I click on the two arrows going in a circle, it says "last … (read more)

Certainly there are error logs in `about:sync-log`, but, if sync is working, will there be a success log? When I click on the two arrows going in a circle, it says "last sync <day> <time>". Where is the log of that sync? I see only error messages in `about:-sync-log`.

last log:

1369069724001	Sync.Service	INFO	Loading Weave 1.23.0
1369069724025	Sync.Engine.Clients	DEBUG	Engine initialized
1369069724036	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1369069724061	Sync.Engine.Bookmarks	DEBUG	Engine initialized
1369069724083	Sync.Engine.Forms	DEBUG	Engine initialized
1369069724100	Sync.Engine.History	DEBUG	Engine initialized
1369069724117	Sync.Engine.Passwords	DEBUG	Engine initialized
1369069724157	Sync.Engine.Prefs	DEBUG	Engine initialized
1369069724258	Sync.Engine.Tabs	DEBUG	Engine initialized
1369069724287	Sync.Engine.Tabs	DEBUG	Resetting tabs last sync time
1369069724343	Sync.Engine.Addons	DEBUG	Engine initialized
1369069724345	Sync.Service	INFO	Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:21.0) Gecko/20100101 Firefox/21.0
1369069724363	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1369069724372	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069724373	Sync.Service	DEBUG	Caching URLs under storage user base: https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/
1369069724373	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069724373	Sync.AddonsReconciler	INFO	Registering as Add-on Manager listener.
1369069724374	Sync.AddonsReconciler	DEBUG	Adding change listener.
1369069724537	Sync.Engine.AdblockPlus	DEBUG	Engine initialized
1369069724978	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069729796	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069729797	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069730120	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069730811	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069730811	Sync.Service	INFO	Starting sync at 2013-05-20 10:08:50
1369069730811	Sync.Service	DEBUG	In sync: should login.
1369069730813	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069730817	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1369069730817	Sync.Service	INFO	Logging in user 6nc273twh2nxya4mysryxrwdwdlws6iz
1369069730817	Sync.Service	DEBUG	Caching URLs under storage user base: https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/
1369069732570	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.
1369069781451	Sync.Resource	DEBUG	mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections
1369069781451	Sync.Resource	DEBUG	GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections
1369069781452	Sync.Service	DEBUG	Fetching global metadata record
1369069789953	Sync.Tracker.Forms	DEBUG	Saving changed IDs to forms
1369069791643	Sync.Tracker.History	DEBUG	Saving changed IDs to history
1369069792429	Sync.Resource	DEBUG	mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/meta/global
1369069792429	Sync.Resource	DEBUG	GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/meta/global
1369069792435	Sync.Service	DEBUG	Weave Version: 1.23.0 Local Storage: 5 Remote Storage: 5
1369069792436	Sync.Service	INFO	Sync key is up-to-date: no need to upgrade.
1369069792436	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1369069792437	Sync.SyncKeyBundle	INFO	SyncKeyBundle being created.
1369069804797	Sync.Resource	DEBUG	mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections
1369069804797	Sync.Resource	DEBUG	GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections
1369069804798	Sync.Service	INFO	Testing info/collections: {"passwords":1369013311.51,"addons":1368938229.56,"tabs":1369032006.69,"clients":1369025329.89,"crypto":1367184184.56,"forms":1368328765.28,"meta":1368328810.65,"bookmarks":1368999394.97,"prefs":1369033279.64,"history":1368328765.75}
1369069804798	Sync.CollectionKeyManager	INFO	Testing for updateNeeded. Last modified: 0
1369069804798	Sync.Service	INFO	collection keys reports that a key update is needed.
1369069811320	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069811321	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069811321	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:11
1369069811321	Sync.Service	DEBUG	In sync: should login.
1369069811321	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069811321	Sync.Service	INFO	Cannot start sync: already syncing?
1369069811321	Sync.Service	DEBUG	Not syncing: login returned false.
1369069813333	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069813334	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069813334	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:13
1369069813334	Sync.Service	DEBUG	In sync: should login.
1369069813335	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069813335	Sync.Service	INFO	Cannot start sync: already syncing?
1369069813335	Sync.Service	DEBUG	Not syncing: login returned false.
1369069814014	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069814014	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069814015	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:14
1369069814015	Sync.Service	DEBUG	In sync: should login.
1369069814015	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069814015	Sync.Service	INFO	Cannot start sync: already syncing?
1369069814015	Sync.Service	DEBUG	Not syncing: login returned false.
1369069814500	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069814504	Sync.Tracker.Forms	DEBUG	Saving changed IDs to forms
1369069814517	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069814517	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:14
1369069814517	Sync.Service	DEBUG	In sync: should login.
1369069814517	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069814517	Sync.Service	INFO	Cannot start sync: already syncing?
1369069814517	Sync.Service	DEBUG	Not syncing: login returned false.
1369069814968	Sync.SyncScheduler	DEBUG	Global Score threshold hit, triggering sync.
1369069814972	Sync.Service	DEBUG	User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902.
1369069814972	Sync.Service	INFO	Starting sync at 2013-05-20 10:10:14
1369069814973	Sync.Service	DEBUG	In sync: should login.
1369069814973	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1369069814973	Sync.Service	INFO	Cannot start sync: already syncing?
1369069814973	Sync.Service	DEBUG	Not syncing: login returned false.
1369069815947	Sync.Tracker.History	DEBUG	Saving changed IDs to history
1369069817497	Sync.Resource	DEBUG	mesg: GET fail 503 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/crypto/keys
1369069817497	Sync.Resource	DEBUG	GET fail 503 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/crypto/keys
1369069817498	Sync.Status	DEBUG	Status.login: success.login => error.login.reason.server
1369069817498	Sync.Status	DEBUG	Status.service: success.status_ok => error.login.failed
1369069817498	Sync.ErrorHandler	DEBUG	Got Retry-After: 300
1369069817498	Sync.Status	DEBUG	Status.login: error.login.reason.server => error.sync.reason.serverMaintenance
1369069817498	Sync.Status	DEBUG	Status.service: error.login.failed => error.login.failed
1369069817499	Sync.SyncScheduler	DEBUG	Got backoff notification: 300000ms
1369069817499	Sync.SyncScheduler	DEBUG	Fuzzed minimum next sync: 1369070117499
1369069817499	Sync.Service	WARN	Got status 503 fetching crypto keys.
1369069817500	Sync.Service	WARN	Failed to fetch symmetric keys. Failing remote setup.
1369069817500	Sync.Service	WARN	Remote setup failed.
1369069817500	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1369069817506	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.
Solved
Contributed

2

new this week

1

reply

2

have this problem

vlc is unable to open mrl

I use VLC to view video clips on line. When I try to open a clip I get the error message "VLC is unable to open the MRL" I have followed the suggestions regarding changin… (read more)

I use VLC to view video clips on line. When I try to open a clip I get the error message "VLC is unable to open the MRL" I have followed the suggestions regarding changing Windows Firewall settings and have even switched this off to no effect. I have No-Script installed which I have to click on before the clip will play could this possibly be causing the issue Many thanks Nick

Solved
Contributed