Support Forum

When open a hyper link to a xxx.zip file to downlod it, Firefox open it without the .zip extension, fail to recgonize its type. From the application panel, no Winzip application can be found.

I use Safari on my iMac as primary browser but have installed Firefox as an alternate. My preferences in Firefox are set to automatically check for all updates, automatically install and warn me if any add-ons are disabled, but the update history is blank and when I click on "About Firefox" it does not check for updates and tell me to "install" or "apply update"; it simply states that updates are available at the Firefox website. But I can't find them. If updates are happening behind the scenes, then why did a site today warn me that I needed updates for Firefox? I can't figure out how to get updates.

I'm running xp pro sp2 : I recently upgraded to firefox 5 and would like to keep it. everything works great. My problem is that I use the xfinity tv guide online. I can use another guide ,but I like this one. all the set ups on the page ; ie zip code ,channel line up work fine. there is a drop down to change the d.s.t. + or - an hour it lets me select it but nothing changes. It's not on their end, and it works in explorer but its horribly slow and glitchy. I know this may sound petty at best, but I like what I like.... so any ideas ? thank you, ..... shredd

Yesterday I downloaded a 'firefox optimized for yahoo' app. Then last night my yahoo email was hacked and all emails and contacts deleted. I believe the app I downloaded may have been false? or your yahoo optimization was hacked.

I have been trying for several weeks to use promo cards on Firefox. They are real cards, but they dont' work. I don't know what i need to do in firefox or on my computer to make all gift cards and promo codes work.

From my desktop PC running windows 7 SP2 and Firefox 5.0.1 when I use Google search I get results from the UK even though I live in Australia and have my location details set in Windows to Australia.

I have edited general.useragent.locale to en-au and intlaccept_lanuage en-au,en and still I canot get result from Australia

I have alos set the intl to use OS settings but still it is not working properly

I installed Microsoft Silverlight to watch a show on Netflix, but it is not working. Someone at Netflix told me to contact Microsoft to help, and then someone at Microsoft told me to contact Firefox.

This is a relatively recent problem. All videos, whether from friends, new casts or U tube show nothing but a blank black screen. I even took it to a repair shop. I can view everything on IE. I am not particularly computer literate and am much more comfortable using Mozilla. This problem exists on both of my PC's and my laptop. Can this be fixed or should I educate myself more on IE and just delete Mozilla Foxfire?

Coming from an IE environment where it was EASY to include links on the menu bar, I'm having problems returning to my HOME PAGE. I cannot find the information to create this option on my toolbar. I would prfer creating specific icons fro common links.

I have used many FTP programs but new user to FireFTP.

FireFTP works pretty good but how do I: (1) Upload a new sub folder and files from my computer to my Web site ? and/or (2) How do I create a new folder on my Web site that I can add files to ?

FireFox 3, Win XP SP3 A bookmarks frames won't close to display one page. There is no option I can find to force FireFox to discard frame information and display sites in ONE window.

I have tried everything to update to the latest version but when the option of continuing either as Admin. or user it extracts then doesn't do anything further. If I use the Admin and enter the correct password it shows that either the user name or password are incorrect. If I use the auto update feature it says the update failed and to be sure no other firefox is operating, close and try again.