Support Forum

I have a Mac mentor who gave me an old iBook out of the kindness of her heart and I've enjoyed using it very much. I can't afford to buy a new laptop.

I just changed to Broadband so I can get faster reception and watch videos and listen to audios on the Net. I want to copy videos from Utube, but I don't get continuous reception, but only longer segments than before with a jerk in between. There is a notice in the upper right hand corner of the screen that asks me to upgrade plug ins, but I fear that my 10.4.11 operating system will not support the upgrade. Do I have to and can I upgrade my operating system on an old iBook that was conceived in the early stages of Mac laptops or can I just upgrade the plug ins that I have?  I'm afraid to change what is there. Can someone help me do this myself without bothering my busy mentor with something that I ought to be able to do myself?

I'm so exasperated!! When I click on bookmarks all my bookmarks already show. There is no option anywhere to "show all bookmarks" which the help section tells me will lead me to some library so I can export to an html document. Why don't they just have an export button!!!!@!!!???

My laptop has limited RAM - about 2GB. Of the browsers I've tried (Chrome, Safari, Firefox), Firefox uses the least RAM, but it still uses around 1GB of RAM to display about 10 tabs (gmail, facebook, reader, and assorted other websites) - this seems insanely high.

Thinking back, this didn't seem to be a problem "back in the day", so to speak, so I tried installing Firefox 3.6 again.

Lo and behold, with the same addons and the same tabs open, Firefox 3.6 is using 300MB of RAM where Firefox 21 used 980MB of RAM. In addition, navigation is noticeably snappier in Firefox 3.6 - probably because it doesn't have to page to disk as often (which would often lock up my computer using Firefox 21).

I thought that newer versions were supposed to improve memory performance, not triple the required memory...

I cannot send emails from my firefox server. I just get error messages: 'message could not be sent because connection to SMTP server SMTP.btinternet.com timed out.'

I have no idea what that means.

This just suddenly started happening a few days ago. Very few of the incoming messages are being received.

There is nothing wrong with my internet connection.

Please help! RH

I have my local cable security on my computer. It is active. When I installed mozilla firefox, Mcafee security also was installed automatically. I have problems with my connections. It's very slow to connect or it is always the old version. When I try to update the system will not let me. I have gone through the Restore and all seems fine for a while. As long as I stay in the old version of mozilla firefox, all seems fine but I still get the message that I need to update as I am no longer secure. My question at this point (because I can't thing of anything alse it could be) is: The above question. Does my cable security cancel out mozilla firefox ? Should I cancel out the local cable security and then reload Mcafee. Would that work better with Mozilla firefox ???

After I put my password on windows live log in page I get a page saying

Server Error in '/' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<configuration>

  <system.web>
      <customErrors mode="Off"/>
  </system.web>

</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<configuration>

  <system.web>
      <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
  </system.web>

</configuration>

I've tried different things like clear the cache and cookies, check for any general.useragent.override pref. that might be causing the issue but no luck on anything. Is it my settings or is it a problem from Microsoft. Other people that I asked could actually log into their accounts which leads me to think its something on my computer or account. I can't access my account neither from friends computer that could access theirs nor from my kindle or my blackberry.

Hi! I've readed many topics about this, but nothing helped. Last solution I've found on this site is about the "No Proxy" setting, but that didn't help too. I have no problems at all with FF 3.6, and I'm still using it most of the times, but I can't keep doing this for much longer, and some sites already won't work with it. I didn't like FF 4\5 so I've never used them "online", but since I've started trying out newer version, I've always had this problem (FF 12+, up to 21.0). 3.6 never had such problem, I can open 20 bookmarks from the same site at once and it does it flawlessly. I use Windows XP and Sandboxie, and I install FF directly into the sandbox. Tried disabling or not installing any plugin at all, nothing changes. Tried installing it over the working 3.6, tried with clean installs and with the reset function. Sometimes it loads pages without any prolem, but most of the times it takes ages and it's stuck at the blank page with the spinning weel for 30+ seconds. Sometimes, if i open two new tabs from te same site within a second, one of them loads, the other doesn't. Sorry for the long post and for my bad English. Thank you! :)

Can anyone help? I have a Mac G4 running OS 10.4.11 with firefox & safari. these are the firefox details; Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-GB; rv:1.9.2.23) Gecko/20110920 Firefox/3.6.23

I'm having terrible trouble with both, but get a message when I try to upgrade to newer browsers that my setup does not support the upgrades. The auto software updater says there are no updates available. My G4 Mac is a 400Mhz powerPC with 1.19Gb SDRAM. I would love to know how to upgrade the hardware so it will accept newer software! I have 2 identical G4s but only use one, the other was going to be set up as a slave (?) by a techie mate but I don't want this done if it is not going to improve my internet use.

I am running firefox 3.6.3 on a powerpc mac laptop. There are no more upgrades to either firefox or any of the plugins it is using. It's a powerpc and the current updates of the plugins all require an intel based mac. I constantly get the message "some plugins used by this page are out of date" message above the screen, or Firefox disables plugins because it says they are a security risk. I don't care. This is an old computer that would work fine if Firefox would just stop trying to upgrade either itself or its plugins, or try to warn me about something that can't be upgraded and that I don't care about. MAC rule number one: The user is in charge. How do I fix this annoying and PC like feature?

In the future if Firefox is going to continue to have this "feature" it should keep track of what kind of computer it is running on and what what updates can and can not run on the computer it is running on, or give the user the option of turning off not only the messages but the whole plugin update function.

Mac OX 10.5.8 running on a 1.5 GHZ Power PC G4

I want to be able to decide which web browser is activated at specific times. Sometimes I access utilities at work that just don't work with FireFox and so need to be able to choose IE.

I downloaded this setup file and when I tried to run it from my downloads window, the extraction failed due to it being a corrupt file. Is there another source for this file as well as the other file in the Firefox 4.0 English US folder?

Application Basics 
 Name 
 Firefox 
 Version 
 3.6 
 Profile Directory 
 Show in Finder 
 Installed Plugins 
 about:plugins 
 Build Configuration 
 about:buildconfig 
 Extensions 
 Name 
 Version 
 Enabled 
 ID 
 Garmin Communicator 
 4.0.4 
 true 
 {195A3098-0BD5-4e90-AE22-BA1C540AFD1E} 
 Modified Preferences 
 Name 
 Value 
 accessibility.typeaheadfind.flashBar 
 0 
 browser.history_expire_days.mirror 
 180 
 browser.places.importBookmarksHTML 
 false 
 browser.places.importDefaults 
 false 
 browser.places.leftPaneFolderId 
 -1 
 browser.places.migratePostDataAnnotations 
 false 
 browser.places.smartBookmarksVersion 
 2 
 browser.places.updateRecentTagsUri 
 false 
 browser.startup.homepage 
 about:blank 
 browser.startup.homepage_override.mstone 
 rv:1.9.2 
 browser.tabs.warnOnClose 
 false 
 dom.disable_open_during_load 
 false 
 extensions.lastAppVersion 
 3.6 
 network.cookie.prefsMigrated 
 true 
 places.last_vacuum 
 1367940892 
 print.macosx.pagesetup 
 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUgQ29tcHV0ZXIvL0RURCBQTElT… 
 print.macosx.pagesetup-2 
 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… 
 print.print_bgcolor 
 false 
 print.print_bgimages 
 false 
 print.print_command 
 print.print_downloadfonts 
 true 
 print.print_evenpages 
 true 
 print.print_footerleft 
 print.print_footerright 
 print.print_headerleft 
 print.print_headerright 
 print.print_in_color 
 true 
 print.print_margin_bottom 
 0.5 
 print.print_margin_left 
 0.5 
 print.print_margin_right 
 0.5 
 print.print_margin_top 
 0.5 
 print.print_oddpages 
 true 
 print.print_orientation 
 0 
 print.print_pagedelay 
 500 
 print.print_paper_data 
 0 
 print.print_paper_height 
 11.00 
 print.print_paper_size 
 730 
 print.print_paper_size_type 
 1 
 print.print_paper_size_unit 
 0 
 print.print_paper_width 
 8.50 
 print.print_printer 
 print.print_reversed 
 false 
 print.print_scaling 
 1.00 
 print.print_shrink_to_fit 
 false 
 print.print_to_file 
 false 
 print.print_unwriteable_margin_bottom 
 12 
 print.print_unwriteable_margin_left 
 13 
 print.print_unwriteable_margin_right 
 13 
 print.print_unwriteable_margin_top 
 7 
 privacy.clearOnShutdown.cookies 
 false 
 privacy.cpd.cookies 
 false 
 privacy.cpd.sessions 
 false 
 privacy.sanitize.migrateFx3Prefs 
 true 
 privacy.sanitize.sanitizeOnShutdown 
 true 
 privacy.sanitize.timeSpan 
 0 
 security.warn_viewing_mixed 
 false

I got a message saying I was using an old and insecure version of firefox. I was directed to click on help. I can't find help. When I clicked the free download a message said it didn't exist. Try another version. I have been having problems with viruses and would like to clean firefox or load a new version while keeping my homepage. I keep hearing firefox is known for not protecting users from viruses.

I know how to added a site to the "Exceptions - Cookies" list an block the site. The problem I have is the site just changes the first part of its name/url and adds the cookie to the list. SInce the site is using a 8 digit number; it is impossible to block all the name/url it can create. Is there a way to block all the possible name/url by using a wild card symbol? Like the "*" symbol in UNIX. Example *.xxxx.xxx.com to the list of sites I wish to block?

not to many details except safari runs at 24 mbs download compared at firefox at 10 area... is there something that needs to be tweeked ... I checked around preferences... I don't think its my comp thats the problem after all one is working compared to the other .... Yes i have ran a virus checker . and it came up with nothing.... Can a loaded up browser keep from downloading quick ? thanks Jeff

I am trying to update firefox and thunderbird and seamonkey on my IBM AIX 5.3/7.1 systems.

Trying to find the latest version that works on my system.

Environment:

  IBM pSeries hardware (Power 4 and Power 6) running AIX 5.3 and AIX 7.1.

IBM latest version is 3.6.26. Really need a newer version. Having problems at a number of web sites.

Anyone know where I can find a newer executable binary? Or the latest source with the instruction on how to build firefox on my system using gcc 4.7.2?

I use explorer mostly. When they updated their last time, I came across problems with company website not able to accept the update. so, I then use Firefox without any problem. Until it's trying to update. I don't want this company website to stop working with another update until some site won't work I don't want the update!!! explorer has always had these issues I don't want to have Firefox have the same issue!!! My argument has nothing to do with your Firefox it's explorer causing me to go else-ware and I can't afford to loose access!!

The report tab says my OS is Windows NT, but it's actually XP Home. (Yes, that's how old my computer is -- and that's why I'm looking for a solution other than just trying to see how updated a version of Firefox the computer can handle.)

The problem doesn't happen every time I try to search Google (or every time I succeed in getting to a page of search results and try accessing one of them). But it happens quite a lot, and often multiple times in succession. And when I try to use Crash Reporter to tell you, I get one of two responses:

(1) the standard autobot-reply suggesting an upgrade and this path; or, more often, (2) nothing.

I don't want to abandon you -- and it would be hard to replace the computer at the moment. So what (to coin a phrase) can Mozilla do for me?

[UPDATE: The troubleshooter program won't install -- says it's not compatible with my old version of Firefox (3.6.20, says the About option in the Help menu). And the "show details" link at the bottom of this page won't reveal your "educated guesses about [my] current browser and operating system", so I can't do more to correct them -- sorry.]

I have been using my 3.6.28 Firefox for more than 3 years and still want to use it in the future. Some functions are not working when I visit websites so I need to install the newest as to see them. I have Google Chrome as my second browser but would like to swap it for the latest Firefox. Read on some forum that its not possible to have two Firefox browsers on the same Win OS. Is it possible to have both my old Firefox 3 and Firefox 20 installed on the same Win XP OS as teo different programs?