Support Forum

I have updated my computer to the 17.0.1 several times and I keep getting the message that I STILL need to update. I am getting sick and tired of doing this and if It will not work then I will delete Firefox all together. After installing the new version I have also restarted my computer each time as well

I downloaded version 17 today- -i checked it several times-and tried unpacking it 3 different times--thinking it shorted out somewhere and didn't tell me Facebook has been telling me for weeks that I have an older version of the browser that doesn't support FB and I should upgrade. Tried to add a persona and get this message This Persona requires Firefox 3.6. You are currently using Firefox 3.5.7..

Please help! I can't watch your videos because dial up is so basic. I am home with health problems so going out now to coffee shops, etc not possible. Thank you!

2-3 weeks ago, my Task Manager quit showing itself except for a line on the bottom. And once as I was shutting down, I had to end the aforementioned file. My computer gets hung up for short periods occasionally, and sometimes, runs slower.

My mac crashed and after reinstalling a fresh OSX & applications, I went to reinstall my last computer backup (I clone my laptop on a monthly basis) and there was no *.JSON file at all in any of my libraries.

Over the last day whatever information i request an advert comes up called cars4all.biz to wich i cannot get rid of help please to rid me of this item

URL of affected sites

http://

I'm a new Help user, and i just asked a question, had to go to email and confirmed email address to start the account, now how do i find the question/answer i had just asked/posted?

I have an environment where I open a number of windows for my application to specific locations on the desktop. The "help" features will open a Firefox browser instance with an appropriate local url. What I would like to do is specify the same initial starting location and size for the browser window upon startup.

Is this possible through a configuration or command line option? Is it possible to "lock" the position information that is saved on browser exit? I have tried the starting the browser specifying "-height nnn -width nnn" on the command line but this does not seem to do anything.

Thanks!

I downloaded some extensions that you have to open to use. The problem is that I can't figure out how to open them. They are not on/can't be put on the toolbar, are not in the "tools" tab, the only way I even know they are on my computer is by going to Tools > Addons > Extensions, and I can't even open them from there.

This happened

Not sure how often

== I downloaded the extensions/add-ons

Every time I open Firefox there is a message saying I do not have the latest version so I click on this to upgrade. I have not reached version 9.0.1.111 and the message still appears. Is there any way to download the latest version without the in betweens?

I have updated to Firefox 9.0.1 on two occasions. I am still receiving messages from Firefox and Mozilla among others requesting me to upgrade to the latest version of Firefox in order for my system to function. When I do a Help>About Firefox, it shows that I am using version 9.0.1. What additional steps are required in order for other applications, including Firefox, to recognize that I am using version 9.0.1? Thanks. Rory

Updated Firefox to Ver.8.0.1 ,Firefox recognizes it as such under the Help/About menu. When I tried to install a AddOn, (Which supports Ver. 8.0.1), the AddOn recognizes the Firefox Ver. as 3.5.7 Furthermore I just noticed on this page down below where it says you have made an educated guess about my browser and O/S. This page also recognizes the Firefox Ver. as 3.5.7 So I go to the help/About menu and it says I'm running Ver.8.0.1 Am I missing something?

I got your recent newsletter with the "speedometer", which showed I was using an older/slower version of Firefox -- plus there was that annoying black pop-up. I went ahead and upgraded as per instructions. Everything seemed to work fine. But when I went back to check, the "speedometer" showed I was still using the older/slower Firefox and the pop-up popped up again. So I upgraded a second time. Again everything went smoothly. But when I went back to the "speedometer" it showed I was still using the same older/slower Firefox. Am I missing something?

I have downloaded this twice and tried to install it three times, but each time I try to go to the new version, various websites including yours say I'm using the old version. What is the problem?

I have an old version of Firefox - Version 3.5.7.

I am trying to update to the current version. As part of the update, the system is first loading all of the intermediate versions.

I started the update 4 hours ago. It is still running. Most of the time, it has been downloading version 3.6.18. I am letting it run.

Is there any other way to get the most recent version?

When I go to certain websites such as Huffington Post or even Facebook typing in them is very slow or delayed. The text I am typing does not appear as I'm typing it on a realtime basis. The text I'm typing now is fine and it's not my keyboard as typing text in Word causes no such problems. Is there something about the code used for text/comment boxes that could cause this?

Hello,

this css style, which works fine with IE, does not display a colored scrollbar in Firefox:

BODY {

  scrollbar-base-color:#F06F6F;
  scrollbar-track-color:#D04F4F;
  scrollbar-face-color:#C03F3F;
  scrollbar-highlight-color:#C03F3F;
  scrollbar-3d-light-color:#C03F3F;
  scrollbar-dark-shadow-color:#C03F3F;
  scrollbar-shadow-color:#C03F3F;
  scrollbar-arrow-color:#E06F6F;

}

Are colored scrollbars not supported with Firefox, or do I have to change something within the code (it should also work with IE afterwards).

Thank you, newnexo

its as if my account has been blocked to an extent that am able to sign and log in but cannot read the emails. i.e if i click on an email its not opening or responding in the inbox although i have stayed for about 3 weeks without using and sendind/receiving emails