Support Forum

I tried to sign onto my Hotmail email account which I managed to do successfully. However, upon logging in a message came up asking me to upgrade my Firefox to the latest version. I clicked this option but the Firefox upgrade screen said my system does not support this Firefox upgrade. What am I to do? If I do not upgrade Firefox my Hotmail email account will not have all the necessary features needed to email someone

I'm getting a "cannot find server" popup, in the midst of my browsing. I'll close the window and it almost immediately pops back up. The prompt reads as:

"Firefox can't find the server at www.ƒÚ[-Öjº½îîÑ]Žxá+Ϭºgû°õ.com."

1. what is this jibberish-type address called? 2. how can I get rid of it?- i've used spyware programs and it remails

I am currently running Firefox 3.5.3 and when I try to upgrade, the message is that I'm not eligible to install the new version. I've tried Firefox 5 and Firefox 6. Would 4 work for me? And where do I find it?

Hi,

I was searching for a solution all over mozilla support and also forums, but couldn't find any. Not even with Google.

I'm using Windows 7 Professional, with a simple Firefox. /not the recent version because a good part of the addons I use does not exist on the level of the recent editions, however fantastic would it be to have them.../

The problem occurs when I try to add an add-on to My Collections. This operation requires a login, but after using my UN and PW it has always been giving me this error message:

"Oops! We had an error. We'll get to fixing that soon. You can try refreshing the page, or head back to the Add-ons homepage. "

The problem never gets fixed - I have been trying to log in since months, but never successfully. The same Oops happens all the time and reloading the page does not solve the problem.

I have tried to create a new account with my email address, just to see I have an account at all. It says that it is in use = it is confirmed, I have an user account :)

Just recently I had my pw reset too, not helping either, I can't access add ons account, same error I get.

Interestingly I'm able to log-in Personas (same username and pw I have there). I thought I might be logged in the add-ons management gui too, if I'm logged in Personas, but that is not the case, the two seems to be working separately.

Could you please help? thank you, Br, aszerencs

If I put a subject in the space for it, nothing happens. This has never happened before. What could possibly have happened to cause this, and how do I restore normal functioning?

I recently updated to the current 11.0 version of Firefox but it seems it's not completely updated bcuz when I try to submit feedback to Firefox it says ...

Oh! So, you want to offer us feedback on Firefox. Thank you, but you'll need to be on the latest version.

To do that, simply go to our download page and install/update to the latest version of Firefox!

But when I go under About Firefox under Help it says I have 11.0 version You are currently on the release update channel. When I went to a certain website it also notified me to please update your browser to view this website. I did update ! I have 11.0 but I think it didn't completely update or something. I uninstalled and reinstalled but still have the same issue. I downloaded the 11.0 update through the Firefox website. Please, help me get it completely updated. Thank you !

Oh and I'm using a Windows Vista on a Acer Aspire 5735 Laptop.

Since the update to version 11, I have had a serious problem with Firefox completely locking up and crashing when the following occurs:

I have multiple tabs open. I close them one at a time. When I close the SECOND LAST tab the whole thing locks up.

There is no troubleshooting info because 'task manager' is required shut it down.

When I reopen Firefox, it reopen EVERY SINGLE TAB I had previously closed before the crash.

I'm puzzled over the sudden inability to play embedded Windows Media Player files in Firefox. Everything was working fine, then suddenly yesterday with no changes made by me and no updates or other changes to the system I am aware of, suddenly it will not play.

I can right click a link and save it, and it will play in the regular Media Player. However, when the content is embedded in a website, it loads the page and just sits there. Won't play.

I'm using:

Windows Vista Home Premium Windows Media Player v. 11.0.6002.18311 Firefox 3.5.5

I went to this page:

http://forums.mozillazine.org/viewtopic.php?t=206213

And when I type in about:plugins, I cannot see the DRM files. Am I supposed to? I tried using the Windows Media Player Plugin for Firefox (wmpfirefoxplugin) to repair it, but that hasn't helped.

Any advice? Please keep in mind that I am practically retarded when it comes to tech stuff, and working several jobs and in school full time, so I really don't have the ability to spend hours and hours researching this. I need a concise, quick fix. Thanks!

I've seen other people have the same "won't download" problem as I'm having. At present I'm close to just uninstalling Firefox and just going back to IE. No sense in Firefox on my computer when they tell me it's not safe to use and I can't download an updated version......

I clicked on a URL in an email which opened a new window in which I should be able to view a video. The page indicates no video found. Doing the same in a different browser, other than Firefox, I am able to view the video. Am I missing an Add On, or is there something else needed? Thanks, Bob

I have windows XP on my computer. To access certain sites i am getting a message pop saying i need the latest version of windows, which i download and install... or so i thought. Everything appears to go as it should and i get no error messages or signs that something has gone wrong. Yet when i then re-visit these sites (i.e Deviant art) it is still stating i do not have the latest version of firefox. I contacted the deviant art website who confirmed that my browser is showing as Firefox 3.5.3.

I have downloaded 9.0.1 3 different times. That is all that happens. There is nothing telling me how to install the new version. I have gone to different community forums 7-8 times. No one has the same problem as I do. I have asked FIREFOX for a chat room or a phone number to speak with a tech support person. My request was ignored. There seems to be a problem with FIREFOX not providing enough information to upgrade and then just allowing the user to flounder around trying to work out how to do it. I have tried several times to install . . . but when there is no information directing how to install it seems that FIREFOX does not care if it is upgraded or not. I have 3.6.1 and i am totally happy with it. It works perfectly 99% of the time. Why fix something that is not broken??!!! From what I have seen there are hundreds of people who have installed 9.0.1 and have nothing but trouble of a variety of different types. Given 3-4 minutes on the phone with tech support this entire problem would be solved. But all you do is ignore my request and try to send me somewhere else. If this situation cannot be solved and 9.0.1 installed and working properly I will have no choice but to leave FIREFOX and use INTERNET EXPLORER. I have been a loyal user of FIREFOX for almost 10 years. You decide what you wish me to do.

Before today, when I clicked the "+" tab a new tab (window) opened. Now it does not. What changed?

I'm operating Firefox 3.5.3 -- Because I want the Google Toolbar.

Using Windows 7 on a Dell laptop.

Gmail brought t my attention that I am using an old version of firefox. I selected to upgrade and sure enough even firefox told me I was using an old version. I upgraded, but after at least 6 or 7 downloads I an still on an old version.

dupe of https://support.mozilla.org/en-US/questions/914926

two machines one win 7 64 bit other 32 bit XP version 9.0.1

 I exit firefox , start button/ all programs/ mozilla firefox/ put the mouse on mozilla firefox   no window to the right will not open to show safe mode option.... So I just click on mozilla firefox and it opens up the browser....

Many websites that I go to have pop ups that tell me I need to up date to a newer version of Firefox because 3.6 is no longer supported and has security problem. I have updated multiple times over the last 3-4 months or more, and I still get this message. In the "about firefox" area it confirms that I have 9.0.1

1. Question

When I try to download the new version of firefox my computer (MacBook Pro) tells me I don't have enough priveleges to carry this out